Amazon informs customers that some Xbox Series X/S pre-orders will be delayed

Last-minute update will disappoint some buyers

The next generation of video gaming is officially upon us. Today, November 10, sees the launch of Xbox brand new gaming platforms Xbox Series X and Xbox Series S. But it seems that some Amazon customers – who have been expecting hit the brand new black box this morning – might be in for some disappointment.

In a last-minute update, Amazon has been emailing some of its pre-order customers to inform them that their Series X and Series S pre-orders may not be fulfilled on day one. In fact, the email goes as far as to suggest that some pre-order customers will not receive their console until after Christmas.

“We expect to ship your console in the coming weeks as we receive more inventory in November and December,” reads the email, as obtained by VGC. “At this time, we anticipate that you will receive your Xbox Series X by 12/31 or before. We are making every effort to get it to you as soon as possible and apologize for any inconvenience.”

The emails seems an inevitable result of what was a chaotic and confusing pre-order period, which saw both PS5 and Xbox Series X customers rushing retailers to secure the next-gen hardware, only for many to receive notification after-the-fact that they had essentially been placed in a “queue” of sorts.

From my own experience in retail, this has been the case with every recent console generation, as retailers are ordered to take all orders that come in, regardless of whether the stock tallies have been accumulated. No doubt everybody who secured a console will receive one at some point, (with some retailers, such as Walmart, claiming they will even have unaccounted shop floor stock available in the coming weeks), but as to when your console arrives seems, for now, to be a case of “fingers crossed”.

Xbox Series X and Xbox Series S launches worldwide today.

Amazon is warning some Xbox Series X pre-order customers [VGC]

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Chris Moyse
Senior Editor - Chris has been playing video games since the 1980s and writing about them since the 1880s. Graduated from Galaxy High with honors. Twitter: @ChrisxMoyse
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