Square Enix’s Members site hacked

The Square Enix Members website in North America and Japan has been hacked. The company has released a statement that says that while some personal information may have got out, members’ credit card numbers are safe as they are not stored on the affected server. Right now the site and service are temporarily suspended for investigation.

Square Enix estimates that the downtime will last for a few days.

We have reason to believe that unknown parties may have gained unauthorized access to a particular Square Enix server related to the free SQUARE ENIX MEMBERS service offered in North America and Japan. In response, Square Enix, Inc. has temporarily suspended operation of the SQUARE ENIX MEMBERS service starting at 10PM (PST) on December 12, 2011.

We are assessing the full extent of this potential breach to determine what data, if any, was compromised and will provide more details as soon as possible. While some personal information may have been accessed, we can confirm that there is no possibility of any credit card information leak from this incident, since the server in question stores no credit card information. We estimate that the suspension will continue for a few days until we complete our investigation and counter-measures. We will update you as we learn more.

We sincerely apologize for any inconvenience caused by the temporary suspension of the SQUARE ENIX MEMBERS service. We take data security extremely seriously and we regret any inconvenience this may have caused our customers and fans. We appreciate your patience and support at this time. 


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Dale North
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