A fix is coming ‘shortly’
Some worrying news came out of the Incursions update to The Division yesterday. A good handful of folks playing on Xbox One logged in to find that their characters were missing, seemingly mysteriously deleted. It’s unknown what percentage of players experienced this bug, but many took to reddit to voice their displeasure and devastation.
Fortunately, all that is lost will be restored. Ubisoft addressed the issue today to state that the developer has identified the source of the problem and has fixed it. Players who are impacted will have their characters restored “shortly” with no substantial progression loss.
Ubisoft says that this was caused by a failure in the data synchronization process that instead corrupted the data. The developer will revert player saves back to the last uncorrupted save before the update in order to restore accounts. Therefore, any play time between the original Incursion update and the impending fix will be lost. This only applies to players who were affected by the bug; all others won’t see any change or reversion.
An update on the Missing Characters issue [Ubisoft forums]
