Major Nelson on Video Marketplace troubles

Were you one of the unlucky people who suffered broken downloads at the hands of Xbox Live’s Video Marketplace? Fear not, for it seems Microsoft has heard the cries of many of a gamer screaming for their heads, and are already on the job. And who better to calm the massive hordes of angry, cheated Xbox Live subscribers in the mean time than Major Nelson himself?

Check out this tidbit from the latest update on the good Major’s blog:

We’ve made progress over the past 24–hours, and the team is dedicated to fixing the issues and continues to work as fast as they can around the clock to get the service running as seamlessly as you have come to expect. We strongly encourage all folks who have experienced an error message or did not receive a download they purchased to call customer support at 1-800-4MYXBOX. I also want to mention that if you see the ‘Points have been deducted from your account…’ message when you are trying to download free content, we are NOT deducting points.  Thanks for your patience, and please know that the team is prepared to make things right for those affected, including refunding Microsoft Points where appropriate and as quickly as possible.

If you are having problems or have questions, you may want to head over to the Video Markeplace forum on Members of the Video Marketplace team are over there answering questions and providing status updates on issues.

Hear that? They’re on the job, ignoring their wives and children and Jay Leno, just so you can watch bad Star Trek movies in high-definition. Just sit back, sip some lemonade, and quit bitching until it all gets sorted out. Or you can flame me in the comments for this post.

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