A lot of fingers pointing in different directions
Today sees the big launch of Sony’s PlayStation 5 hardware in Europe and the UK. Of little surprise to anybody, this major retailing event is not expected to pass without hitch, and retailer GAME has already begun warning some customers that they might not receive their new consoles on launch day.
The retailer sent out emails to some of its pre-order customers, citing that one of its contracted couriers – Yodel – is responsible for delaying the delivery of multiple orders.
“Our aim has always been to ensure that as many orders arrive on time for release date as possible,” reads the email, as received by Eurogamer. “therefore we have had to secure multiple couriers to help try and achieve this… However, for reasons beyond the control of GAME, Yodel has informed us that not all orders due to be delivered by them will be delivered on release day. This is due to capacity issues in their delivery network.”
Unsurprisingly, Yodel is none-too-pleased at having the buck passed to it this way, and as such has released its own statement regarding the “in limbo” deliveries.
“Yodel does not work directly with GAME,” stated the courier. “Our client is GFS, a fulfillment business who work in partnership with GAME. We have been consistently clear on the order volumes we are able to carry for them and it is deeply disappointing that Yodel’s name has been incorrectly used in an email to customers on the status of orders. There are currently no delays within our network, and any issues regarding delivery capacity is a matter for GFS and not Yodel.”
“The safe, secure and timely delivery of each of these parcels is our utmost priority, and we are committed to ensuring customers receive the excellent service which we stand for.”
While GAME assures its customers that their pre-orders will be filled, the situation will leave many eager PS5 owners waiting nervously by their front doors for the day’s duration. Ultimately, console launch days blues are nothing new – there are a lot of deliveries to make and only so much manpower available – but if you are one of the many sat waiting for the doorbell to chime, here’s hoping that you receive your PS5 soon.