Backers denied refunds over Shenmue III Epic Games Store exclusivity


I (don't) see...

At E3 this week, it was revealed that Ys Net's crowdfunded RPG sequel Shenmue III will be an Epic Games Store exclusive when it launches on PC this November. This late-in-the-day reveal has angered a selection of the title's backers, who originally expected a Steam code of the PC release. Upon announcement, the Kickstarter page was immediately hit with a flood of complaints.

Some of these disgruntled backers have since requested refunds, on the grounds that they will not be receiving the product that they pre-purchased. But, in official replies posted by fans in the comments, these requests have been met with a blanket rejection from the Shenmue III team.

"Thank you very much for contacting us," begins the official reply. "The launch was previously planned for distribution on Steam, however it was decided together with Deep Silver after much discussion that the Epic Games Store would be the best distribution platform option."

"Shenmue III will be distributed through the Epic Games Store and will require the Epic Games Store Client to activate. We apologize for the sudden change in platform, however, refunds will not be granted for this change. We thank you for your support and look forward to delivering the Shenmue experience fans everywhere have been waiting so long for."

It was also noted that those ordering a physical PC edition will now receive a code for the Epic Games Store, as opposed to the originally advertised Steam code. According to an update on the official FAQ page by publisher Deep Silver, the long-awaited sequel will be coming to Steam "in the future". But this likely won't be enough to appease disappointed backers, who will be wanting to play the game on their chosen platform day one.

While some backers are claiming they will be seeking refunds direct from their payment sources, others wish to report Ys Net for false advertising. Whatever goes down, this is a pretty miserable ending to what has been, for many years, a passionate and trusted relationship between a development team and their community. Hopefully matters can reach some form of compromise.

Shenmue III launches November 19 on PS4 and PC.

You are logged out. Login | Sign up


Chris Moyse
Chris MoyseSenior Editor   gamer profile

Chris has been playing video games since video games began... still terrible at them. Former Saturday Night Slam Master, rambles nostalgically like Abe Simpson. I ain't here to fight, so let's no... more + disclosures



Also on Destructoid: Shenmue III   (51)   From our database:

  • A Shenmue anime adaptation is coming to Crunchyroll and Adult Swim - Chris Moyse
  • Shenmue III invites you on a 'Big Merry Cruise' March 17 - Chris Moyse
  • Shenmue III's second DLC is more story-oriented - Chris Carter
  • Shenmue III update adds dialogue skip, adjusts mini-games - Chris Moyse
  • Shenmue III's Battle Rally DLC offers 'a race unlike any other' - Chris Moyse
  • Review: Shenmue III - Chris Carter
  • Review in Progress: Shenmue III - Chris Carter
  • Shenmue III's launch trailer feels special - Jordan Devore
  • Interview with Shenmue director: Get ready for Shenmue IV - Brett Makedonski
  • More related stories
    Filed under... #Controversy #Crowdfunding #Epic Games Store #Kickstarter #Money #PC #PS4 #sequel #Shenmue #Steam #Top Stories



    You're not expected to always agree, but do please keep cool and never make it personal. Report harassment, spam, and hate speech to our community team. Also, on the right side of a comment you can flag nasty comments anonymously (we ban users dishing bad karma). For everything else, contact us!