dark        

Nintendo is allegedly fixing Switch Joy-Con drift issues for free, according to an internal memo

0

As reported by Vice

Nintendo has been having a real problem with Switch Joy-Con drift. In case you've been living under a rock (or filter out all news regarding the Switch), the issue involves the default Switch remotes "drifting," or, making it seem like the Joy-Con are performing inputs when they're not. Think of deadzoning analog sticks in past controllers: it's like that, but for first-party hardware (two years in) and according to many reports, it's widespread. So widespread in fact that there was a class action lawsuit filed last week that forced Nintendo's hand.

Less than a week after the filing, Nintendo is finally addressing the issue head-on according to a report from Vice. The report, which involves "internal Nintendo documentation seen by Vice Games," alleges that Nintendo will automatically confirm a warranty status for a Switch Joy-Con remote with no proof of purchase required. The memo goes even further, stating that refunds will be given for prior repairs.

Another potential specter looming over all this is the Switch Lite. As many folks pointed out in our comments section when it was announced, drift issues would be catastrophic for a portable with no detachable Joy-Con options. Then again the hardware itself is likely to sport an entirely different internal design, and we wouldn't know about the failure rates for a year or two: similar to the situation we're in now with the original Switch.

Either way if you're having an issue, give customer support a shot. Hopefully this memo is correct and the entire support center is privy to this policy, but in any case, Nintendo has yet to admit fault (probably the smart move with the lawsuit in the wild).

Internal Nintendo Memo Instructs Customer Service to Fix ‘Joy-Con Drift’ for Free [Vice]

You are logged out. Login | Sign up

 
 

 

TwitterRedditEmailFacebook
 
Chris Carter
Chris CarterReviews Director, Co-EIC   gamer profile

Chris has been enjoying Destructoid avidly since 2008. He finally decided to take the next step, make an account, and start blogging in January of 2009. Now, he's staff! ------------------- T... more + disclosures


 


 



Filed under... #Hardware #Nintendo #Nintendo Switch

READER COMMENTS LOADING BELOW...


LET'S KEEP THE COMMUNITY GREAT


You're not expected to always agree, but do please keep cool and never make it personal. Report harassment, spam, and hate speech to our community team. Also, on the right side of a comment you can flag nasty comments anonymously (we ban users dishing bad karma). For everything else, contact us!