I skipped Final Fantasy XIV the 1st time around and before I had a chance to get interested it had pretty much been declared a rushed game that like so many MMO's before it, and it suffered for it. And Sadly it seems they are getting off to a rough start again.
My 1st sign I saw there were going to be problems was in the registration of my pre reserves bonus. I had to register the code on one page that gave me another code. Then In the game launcher window it asked for logon and password and though the webpage I registered the code will take you email address it would not take it here it truncates it. Though this site I registered my code shows my games and activated code it makes not mention of users name. I had to click the forgot user name or password and afterwards it had no obvious info to point be to the user name as it felt entirely aimed and changing the password. But I was able to follow a link here to find another portal page that gave me my user name. I finally got to a page I though was an error at 1st but had a hyperlink to take me to another page to enter the second code. This whole process was way to complicated and felt wonky and drawn out why couldn't I just use my email address to logon why did I have to jump through so many hoops to get my user name why did I have to jump through loops to activate the code. But in the end I got though this was able to preload the game and was excited to start playing the head start.
Flash forward to Head Start weekend I played 1st thing in the morning worked great but didn't want to get to deep because I was waiting to get friends servers and had to work so logged off for an hour came back 3 hours of maintenance mean I didn't get to log back in till bed time so barely got to play.Flash forward to Sunday got on fine and stayed on till a quest seemed to bug on my on big deal i logged off and back...to be greeted with the server is full please try again later. Which I proceed to try for the rest of the day to get back in. Some servers will give you a wait queue but not all. I under stand servers can be full and I really don't mind the wait just let me I have to wait my f-ing turn in line just put a count on the screen. Additionally I have not seen an easy way to see the population of servers and this should be a staple of MMO's at this point, perhaps its there but I dont see it.
Hopefully this is a temporary issue that they are able to remedy quickly. And annoyances aside if they can get past this BS and get the servers in order for launch I wont hold it against them but they are skating on thin ice here and I can't believe they would take these chances with their game with the original XIV's failures. I mean come on this is a re release and this is a head start not a beta those were supposedly done already.
Now for something completely off subject but why the hell is any MMO restricting characters to a server. I don't have to be on a specific Facebook servers to communicate with my friends and family. You have a 1st name last name system those are some pretty unique names. Create a database for the characters that is separate from the game servers. You could have better load balancing and you could simply jump to a different shards to play with friends if the shard you are on is full, this could even be automatically done. This would greatly reduce the frustration of not being able to play the character you want cause your server is down.