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Lord of the Red Rings: Return of the Points

This is the whole reason for the preface trilogy thing. Sorry if you hated them. This is the megaton announcement, BTW, if you care. The countdown from yesterday was unrelated.

So, in order to get your games playable offline again, you have to go through about 30-40 hoops to get the ball rolling.

After calling "Max" if you have lost a loved one due to the RROD, do the following to retrieve your points.


LOUDLY say XBOX LIVE, then say, 360.

Listen to Max's smug assertions about your equipment, then retort with CUSTOMER SUPPORT

"Technical support", "Tech Support" and "Customer service" all seem to forward out to overseas operators for some reason, but saying CUSTOMER SUPPORT always seemed to get me someone who spoke english all throughout their primary education. YMMV.

CUSTOMER SUPPORT was always a 30 second or less hold time for me, so it's also recommended for expediency's sake.


You need to tell them that your games are not playable offline.
Explain to them that you had a refurb'd box sent to you from the return center and now all your XBLA games don't work. Tell them you don't go online regularly, but now none of your games work.

They'll try to tell you to go online, but play dumb and persist that you rarely use the online service. Won't matter if you're gold or not, just hammer home that you don't use the online service much and that the 360 mainly is played offline.

They'll open up a case for you and get you a reference number.

Now the waiting game begins. This takes about 2-3 weeks, again, YMMV. I started this about May 30th and it wasn't until June 14th that I finally got someone to elevate this to a senior admin person.

Get ready to wait.

When you finally get it elevated to someone who will help you, they're currently testing a new fix that will allow you to redownload the games with an earmarked (by them) profile to allow games to be redownloaded without a new profile attached. They tried it with me and I had 4 of my 18 games work properly after this and it was totally random which ones worked and which didn't.

Ones that did work without repurchase:

Alien Hominid
Lumines Live Base Pack
TMNT: The Arcade Game

So, with this in hand, I pressed them about getting the rest of my points refunded. Texas Holdem, Lumines Advance Pack, and Lumines: Heavenly Star being notable downloads I wanted looked into since I had gotten those at a discounted rate and really didn't care to have to shell out again for them.

I had to spend 1 hour and 18 minutes on the phone with an Admin Support tech who had me redownload EVERY XBLA game I had purchased to see if this "fix" was functional. Since a large margin of them did not work, I told them I wanted at least a partial refund of my points. We settled on a refund of 5250 points, and they would be sent to me in a series of codes over the phone sometime in the next few days.

Cut to today.

I get a call from the Phillippines (that's what the caller ID said...) where they issued me 4 MS points codes worth a total of 8300 points.

I asked for 5250, I got 8300.

That's $65 and $103.75 respectively.

They had apparently decided to refund me everything I had ever purchased, whether it was discounted or not back to me. Video rentals, picture packs (I paid for Entourage Picture Packs? Okay!), the free South Park HD episode, Texas Hold'em giveaway, everything. So, if you're going through this, it takes an excruciatingly long time and is very annoying to follow up on every fucking day, but totally worth it as your persistence can result in MS giving you back more than you've put in.

And as a bonus, the previously 4 mentioned "working" games now work perfectly offline. As time rolls on, MS hopes to have this work for everyone on all games, so the refunded points may be a thing of the past soon.

(begin 30 minute going away/death sequences)
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About BluDesignone of us since 11:49 AM on 11.10.2006

I own a FamPuter, which is a 100% fake Famicom. And I do own Super Mario Bros. and Rockman 2 for it, which you don't. :P

I'm a 34 year old gamer. I cannot hang out with most of you, and you should not contact me to buy you cheap wine or cigarettes. I do not like jail. Seriously, I own all three consoles and I don't discriminate. Gaming is for fun, not for sissy slapfights. If you consider yourself partial to a particular console, I don't care why you don't own other consoles, I don't want to hear about it. If you're going to bitch about something, you'd better bring some hard evidence of why you're complaining if you want to cry on my shoulder.

Enjoy this wonderful picture of 2 generations coming together at last...

PS - I eat trolls.

PPS - I've been to Japan. Maybe you've heard about it? If not, read up here:

Part 1: Introductions
Part 2: Yamagata's Hanagasa Festival
Part 3: Harajuku Girls and the lack thereof
Part 4: You're not in Kansas anymore, Niero (TGS07)
Part 5: Fresh from the farm to your mouth
Part 6: Going to Japan is hard
Part 7: 30 days takes forever
Part 8: Rape, Rocks, and Alliteration
Part 9: Small Town Nightlife
Part 10: Bling Bling, Hundred Thousand Yen Bill Ya'll
Part 10 Part 2: Mount Yamadera
Part 11: The Japanese Wal-Mart
Part 12: Goin' Down to Tokyo Town
Part 13: Ghiblit Gravy
Part 14: Air Sex
Part 15: Ganguros of New Tokyo
Part 16: The Contest Announcement
Part 17: The Contest
Part 18: The Trip Itinerary
Part 19: Tokyo Day 2
Part 20: Tokyo Day 2 Part 2 (of 2)
Part 21 is no longer there, but it wasn't all that great anyway, so you're not missing out.
Part 22: Happy Picture Montage Time!
Part 23: I have arrived.
Part 24: I have returned.
Part 25: The Case for the American Cheeseburger
Part 26: Random pictures are random
Part 27: A Free Gift for Those Who've Been Paying Attention
Part 28: Nintendo, no seriously, NINTENDO
Part 29: Racists in Japan, Discriminating against the handicapped
Special Report from Cheapy D at CAG
Part 30: The Secret Truth About Japan
Part 31: Oz-Matsuri
Part 32: The Japanese Don't Have Antiperspirant Deodorant

Part 33: There's this Disney character named Stitch in Japan...
Part 34: Trainspotting: Live From Kyoto
Part 35: Kyoto for Beginners
Part 36: Kyoto Smash: Advance Lesson in Fun Time
Part 37: Some Japanese people are alcoholics
Part 38: Hardcore Otaku know where the real action is
Part 40: My attempt at getting the Oscar for Best Japanese Picture
Part 41: What heaven is like.
Part 42: I sneak into a movie studio to pitch my movie
Part 41: What heaven is like.
Part 43: My film idea is shot down in favor of yet another Power Rangers TV show
Part 44: Excessive Male Nudity in Japan
Part 45: The Japanese grocery store has no deli counter
Part 46: How the Japanese language is worked into Japan's society
Part 47: Izukayas and you: How the Japanese drink in public
Part 48: All you really need to know about the Tokyo Auto Show
Part 49: Gyudon Rocks.
Part 50: Tendo is the coolest place in all of Japan
Part 51: I really did poop immediately after that shot
Part 52: A Beginner's Guide to Tokyo Disney Sea
Part 53: There is no comparison. Cheeseburgers win.
Part 55: You've never had Tonkatsu, so you wouldn't understand
Part 56: Japanese iTunes for the Mac addict
Part 57: The other kind of Curry
Part 58: Popular Pop and "Lock" music in Japan
Part 59: I sing like how cats have sex
Part 60: The Iron Penis Festival
Part 61: A sad bit about racism in Japan
Part 9001: Electro Lemon's whirlwind visit to Tokyo
Xbox LIVE:metalocalypse
PSN ID:BluDesign
Mii code:5154504518393743


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