I’m currently in the process of submitting tickets until Blizzard closes my account. It’s a roundabout story, to be sure. And it’s got no shortage of salt, so if you’re on a low sodium diet, you may want to skip it.
It started with the recent cosmetic updates to World of Warcraft. They were lovely, but I needed one thing, one of the starter shirts that my character had when he was first made, all the way back in 2008 or so. I looked everywhere and couldn’t find it. But fortunately I knew the Customer Support department would look at this character made at the time when all characters got their starting shirts, and would toss one my way. Alas, we do not live in a world where the more sensible solution to things ends up happening.
They didn’t give me the shirt, and after a few tickets, said that if I continued to bring it up, they would eventually ban my account. I immediately canceled my purchase of the expansion pack and my subscription. Citing that as the reason for doing so. This was back in November, and I haven’t played since.
Fast forward to this month, some particularly risque fanart had me falling into the same trap as before, and I submitted a ticket saying “Hey you have so far lost about 100 bucks in the refunded xpack and no subscription. Do you want to change your mind and get my money” they responded by issuing an account action, and stating that if I continued, they may close my account. Which, as a man who, despite not having children of his own, has pledged himself to the dad life; was a challenge I could not shy away from. It’s the principle of the thing, after all.
As such I have submitted one ticket, pointing out the absurdity of things, stating that I intend for them to close my account over the matter, then another when that ticket has been closed. I suspect following this process the account will be closed by next Sunday.
Really, there’s not a lot of love lost. My boyfriend wants me to try Final Fantasy, and I had dabbled with Elder Scrolls Online and found it better in many regards. The only advantage that WoW had was that it represented the accumulation of years of effort and time spent playing. Which… not to be philosophical on the matter, it’s a lot more fun to see burn by your hands than to wither and atrophy to time. To be frank, I’m not sure if I’d play again even if they gave me the shirt at this point. The whole thing left a sour taste in my mouth. It took an awful lot for me to come back after my last break during Warlords. And that was them just making a bad expansion, not threatening to close my account for telling them what they’d need to do to earn me back as a customer.
I’ll post an update as to what happens.
Oh, and for those of you whom like to tongue bathe multibillion dollar corporations online because of parental trauma, the onus to be a reasonable and responsible party is on the aforementioned multibillion dollar corporation.