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#Consumer Issues


Digital Homicide is seeking legal representation against Valve

When we reported on Digital Homicide filing a lawsuit against Steam users, I didn't think much of it. I honestly just thought they were making a vain attempt to stay relevant. After being removed from Steam, however, it seems like Digi Hom ...   read

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There isn't enough popcorn in the world for this Digital Homicide case

Yesterday, we told you game developer Digital Homicide was attempting to sue 100 Steam users over negative statements made about the company and its games. Statements like "They're more likely at this point to become mass murderers than act...   read


Digital Homicide attempts to sue Steam users

A few months ago, Digital Homicide made headlines for filing a lawsuit against Jim Sterling, a former Dtoid staff member and fairly outspoken gaming critic. In an attempt to stay relevant, Digital Homicide has filed another frivolous lawsui...   read

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Sony's refund policy under scrutiny after No Man's Sky launch

No Man's Sky couldn't have possibly lived up to the hype that was generated, even though it turned out pretty OK. But some consumers have experienced issues with low frame rate, crashes, or nausea, or simply feel as though they didn't ...   read

Dark Souls photo
Dark Souls

Dark Souls 1 on PC has been offline for a week

While the world's been busy playing a ton of Dark Souls III, the folks who've been chipping away at the first game on PC this week have had to deal with more than just tough bosses and player invasions. Kotaku reports that though the P...   read

Xbox Live photo
Xbox Live

Microsoft considering compensation for recent Xbox Live outage

Microsoft is considering compensating Xbox Live users for the recent downtime. Xbox Live has been buckling a lot recently, demonstrating frequent outages and downtime we're not typically used to experiencing with the service.  As a Red...   read

Valve photo

French consumer group takes on the Steam user agreement

Valve is being sued by a French consumer group that deems the terms and conditions of the Steam user agreement as "detrimental to consumer interests." According to redditor Silencement, consumer rights group UFC-Que Choisir s...   read

Pokemon photo
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Update: 'Hi I'm being sued by Pokemon'

[Update: Since yesterday when we ran this story, The Pokemon Company has apparently retracted its offer of a $4,000 settlement before it could be paid, in lieu of negative press generated by the defendant. Jones' lawyer is attempting to hav...   read

UK Law photo
UK Law

The new UK Consumer Rights Act guarantees digital refunds

The UK has some fairly decent consumer protection laws, compared to the nonsense I’ve heard happen in other countries. The only problem is that they could be fairly vague, and fighting for your rights often involved getting our hero D...   read

Microsoft photo

Xbox One Experience Preview issues affect games, apps

The latest Xbox One Experience Preview program is experiencing a host of troubles, including errors running Destiny: The Taken King, Borderlands: The Handsome Collection, Skylanders, Elder Scrolls Online and Forza 6. The problems haven't be...   read


Steam Refunds Impact photo
Steam Refunds Impact
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Indie dev reports feeling a negative impact from Steam refund policy

Qwiboo, developer of Beyond Gravity, is reporting a large negative impact on sales due to the recent changes to Steam's refund policy. The main story in Beyond Gravity takes about an hour to finish and most players play the game f...   read

Sony photo
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UK consumer rights programme not happy with Sony

Sony headlined UK consumer rights programme Watchdog last night. Following a recap of Sony's troublesome history with hacks and insecure customer data, the programme took umbrage with Sony Europe's digital refund policy.  As ...   read

Australia photo

Australian Origin's going to have to offer better refunds

Refunds, remember those? Those glorious days where if you decided you didn’t like something, or if it caught fire, ate your family, contributed to global warming or pissed on the carpet, you could just take it back and and pretend it ...   read

The Stomping Land dead? photo
The Stomping Land dead?

Early Access game The Stomping Land may be extinct

In another Kickstarter heartbreaker, it seems as though The Stomping Land is stuck in the tar pits. After a very successful crowdfunding campaign in June 2013 totaling $114,060, it was released on Steam Early Access almost a year later in M...   read


GameSpy Technology shutting down, will affect a ton of games

GameSpy Technology has announced that effective May 31, they will cease providing hosting services for all games that still use their technology. The service has existed ever since the Quake days, and has provided things like multiplayer ma...   read


Beware a trojan targeting World of Warcraft accounts

Blizzard has identified malware that's been targeting World of Warcraft users recently which was able to steal account info and the authenticator password. The trojan is a fake version the Curse Client, the add-on management program for the...   read

Forza 5 economy changes photo
Forza 5 economy changes

Turn 10 responds to Forza Motorsport 5 economy feedback

If you've been playing Forza Motorsport 5, you're probably very familiar with the game's awful microtransactions. If not, basically the game uses tokens you buy in-game that can be used to purchase cars if you don't have enough credits. The...   read

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Xbox One consoles experiencing hardware issues

[Update: Destructoid user ghostpsalm777 is experiencing the same disc grinding error, and has shared his story of what Microsoft wanted to offer to fix the situation. See his story below along with his video.] It's not a console launch with...   read

Origin photo

Is that you, EA? 24-hour refunds on Origin games

In a surprisingly progressive move, Electronic Arts will offer full refunds on game downloads for Windows or Mac that are purchased on its distribution platform Origin. What's the catch? There isn't one, really. You just have to request the...   read

How to save Xbox One photo
How to save Xbox One
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How can Microsoft sway public opinion of Xbox One?

Microsoft's announcement of the Xbox One has been met with no shortage of derision. Concerns over the future of the used games market, the console's need to connect to the internet and a failure to effectively communicate the device's valu...   read

The Question photo
The Question
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Should we expect games to fully function at launch?

It seems we can barely go a month without a game release suffering some manner of issue in its launch week that overshadows the game itself. With the complexity of modern games, the wide range of variables at work and the challenges inhere...   read


Video Game Voters Network and the fight against stupid

Nintendo isn't the only one who wants to make gamers into ambassadors, but unlike the 3DS variety, nobody is giving away free videogames if you become a Video Game Voters Network Ambassador. The program, which is open to any college or univ...   read


Best Buy responds to critics of PS3 firmware install fee

There's been a fair bit of raging on the internet about Best Buy charging customers to perform a firmware update on PlayStation 3 systems. IndustryGamers reached out to the company for a response, to which Best Buy replied with a less ...   read


Nintendo to allow transfer of games between 3DS handhelds

Nintendo has released a hardware fact sheet with still more details on the 3DS, including one feature which is sure to make DSi owners looking to upgrade very happy. You will now be able to transfer your DSiWare purchases from your current ...   read


Nintendo fixes Metroid: Other M glitch via postal service

There is, apparently, a game-breaking glitch in Metroid: Other M which is preventing some players from progressing in the game. Collecting the ice beam, progressing to the next room, killing the enemies there to open a new door and the...   read

Conrad ZimmermanFeatured blogger

An avid player of tabletop and video games throughout his life, Conrad has a passion for unique design mechanics and is a nut for gaming history. He can be heard on the comedy podcast ( The mer...



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Current Status:

Screamin Churros

After reading the retail hell stories from you guys Im 100% sure that modern capitalism was a huge mistake and we should kill it with

Khalid Eternal Nigh

Mmm, that feeling when you find out that the artist you knew nothing about collaborated with one of your favorite Short AotW tomorrow all Like the band more than I thought I

Lewd Master Ninja

Just got out of the I feel like this guys were right there with

Dennis Carden

Friedes Great Scythe in the Dark Souls 3 DLC is actually ridiculously fun to use with 40/40 Dex and Holy crap, From may have made scythes great


Hot Alolan Pokemon leak!


Battlefield 1 players: What is the capital of Uganda?


Well I did something stupid today, I went to work sick and it was know if I should ask tomorrow off or

Electric Reaper

That thread about retail hell reminded me of the following situation at a restaurant with a waitstaff: Waiter/ress A takes your order, but Waiter/ress B gives you your Why does that happen?


My lady partner doodled me Scott Pilgrim style


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