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#Consumer Issues


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Sony's refund policy under scrutiny after No Man's Sky launch

No Man's Sky couldn't have possibly lived up to the hype that was generated, even though it turned out pretty OK. But some consumers have experienced issues with low frame rate, crashes, or nausea, or simply feel as though they didn't ...   read

 
 
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Dark Souls

Dark Souls 1 on PC has been offline for a week

While the world's been busy playing a ton of Dark Souls III, the folks who've been chipping away at the first game on PC this week have had to deal with more than just tough bosses and player invasions. Kotaku reports that though the P...   read

 
 
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Xbox Live

Microsoft considering compensation for recent Xbox Live outage

Microsoft is considering compensating Xbox Live users for the recent downtime. Xbox Live has been buckling a lot recently, demonstrating frequent outages and downtime we're not typically used to experiencing with the service.  As a Red...   read

 
 
Valve photo
Valve

French consumer group takes on the Steam user agreement

Valve is being sued by a French consumer group that deems the terms and conditions of the Steam user agreement as "detrimental to consumer interests." According to redditor Silencement, consumer rights group UFC-Que Choisir s...   read

 
 
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Pokemon
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Update: 'Hi I'm being sued by Pokemon'

[Update: Since yesterday when we ran this story, The Pokemon Company has apparently retracted its offer of a $4,000 settlement before it could be paid, in lieu of negative press generated by the defendant. Jones' lawyer is attempting to hav...   read

 
 
UK Law photo
UK Law

The new UK Consumer Rights Act guarantees digital refunds

The UK has some fairly decent consumer protection laws, compared to the nonsense I’ve heard happen in other countries. The only problem is that they could be fairly vague, and fighting for your rights often involved getting our hero D...   read

 
 
Microsoft photo
Microsoft

Xbox One Experience Preview issues affect games, apps

The latest Xbox One Experience Preview program is experiencing a host of troubles, including errors running Destiny: The Taken King, Borderlands: The Handsome Collection, Skylanders, Elder Scrolls Online and Forza 6. The problems haven't be...   read

 
 
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Steam Refunds Impact
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Indie dev reports feeling a negative impact from Steam refund policy

Qwiboo, developer of Beyond Gravity, is reporting a large negative impact on sales due to the recent changes to Steam's refund policy. The main story in Beyond Gravity takes about an hour to finish and most players play the game f...   read

 
 
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Sony
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UK consumer rights programme not happy with Sony

Sony headlined UK consumer rights programme Watchdog last night. Following a recap of Sony's troublesome history with hacks and insecure customer data, the programme took umbrage with Sony Europe's digital refund policy.  As ...   read

 
 
Australia photo
Australia

Australian Origin's going to have to offer better refunds

Refunds, remember those? Those glorious days where if you decided you didn’t like something, or if it caught fire, ate your family, contributed to global warming or pissed on the carpet, you could just take it back and and pretend it ...   read

 
 


The Stomping Land dead? photo
The Stomping Land dead?

Early Access game The Stomping Land may be extinct

In another Kickstarter heartbreaker, it seems as though The Stomping Land is stuck in the tar pits. After a very successful crowdfunding campaign in June 2013 totaling $114,060, it was released on Steam Early Access almost a year later in M...   read

 
 
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GameSpy Technology shutting down, will affect a ton of games

GameSpy Technology has announced that effective May 31, they will cease providing hosting services for all games that still use their technology. The service has existed ever since the Quake days, and has provided things like multiplayer ma...   read

 
 
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Beware a trojan targeting World of Warcraft accounts

Blizzard has identified malware that's been targeting World of Warcraft users recently which was able to steal account info and the authenticator password. The trojan is a fake version the Curse Client, the add-on management program for the...   read

 
 
Forza 5 economy changes photo
Forza 5 economy changes

Turn 10 responds to Forza Motorsport 5 economy feedback

If you've been playing Forza Motorsport 5, you're probably very familiar with the game's awful microtransactions. If not, basically the game uses tokens you buy in-game that can be used to purchase cars if you don't have enough credits. The...   read

 
 
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Xbox One consoles experiencing hardware issues

[Update: Destructoid user ghostpsalm777 is experiencing the same disc grinding error, and has shared his story of what Microsoft wanted to offer to fix the situation. See his story below along with his video.] It's not a console launch with...   read

 
 
Origin photo
Origin

Is that you, EA? 24-hour refunds on Origin games

In a surprisingly progressive move, Electronic Arts will offer full refunds on game downloads for Windows or Mac that are purchased on its distribution platform Origin. What's the catch? There isn't one, really. You just have to request the...   read

 
 
How to save Xbox One photo
How to save Xbox One
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How can Microsoft sway public opinion of Xbox One?

Microsoft's announcement of the Xbox One has been met with no shortage of derision. Concerns over the future of the used games market, the console's need to connect to the internet and a failure to effectively communicate the device's valu...   read

 
 
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The Question
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Should we expect games to fully function at launch?

It seems we can barely go a month without a game release suffering some manner of issue in its launch week that overshadows the game itself. With the complexity of modern games, the wide range of variables at work and the challenges inhere...   read

 
 
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Video Game Voters Network and the fight against stupid

Nintendo isn't the only one who wants to make gamers into ambassadors, but unlike the 3DS variety, nobody is giving away free videogames if you become a Video Game Voters Network Ambassador. The program, which is open to any college or univ...   read

 
 
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Best Buy responds to critics of PS3 firmware install fee

There's been a fair bit of raging on the internet about Best Buy charging customers to perform a firmware update on PlayStation 3 systems. IndustryGamers reached out to the company for a response, to which Best Buy replied with a less ...   read

 
 
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Nintendo to allow transfer of games between 3DS handhelds

Nintendo has released a hardware fact sheet with still more details on the 3DS, including one feature which is sure to make DSi owners looking to upgrade very happy. You will now be able to transfer your DSiWare purchases from your current ...   read

 
 
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Nintendo fixes Metroid: Other M glitch via postal service

There is, apparently, a game-breaking glitch in Metroid: Other M which is preventing some players from progressing in the game. Collecting the ice beam, progressing to the next room, killing the enemies there to open a new door and the...   read

 
 
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EA offering some compensation to APB customers

With Realtime Worlds' APB having met an early demise within a mere three months, some fans are (justifiably) upset that they invested fifty dollars into a game which they can no longer play. Efforts by some to be refunded by Steam seem to h...   read

 
 
Conrad ZimmermanFeatured blogger

An avid player of tabletop and video games throughout his life, Conrad has a passion for unique design mechanics and is a nut for gaming history. He can be heard on the comedy podcast ( The mer...

 


 


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Community expand | +quickpost

Electric Reaper

I am currently working on a big community blog and since I am using a lot of images, I kindly request the assistance of the community on how to resize images in the blog

 
Deadgar64

Thought I would weigh-in on the live action Waifu Dana

 
iam16bit

Im a bit surprised Undertale doesnt use Steam Its a bit convoluted but I figured out how transfer my save to my Mac so I can finish while Im away at

 
Electric Reaper

I can just walk up to a cat, stand still, do absolutely nothing, and the cat/kitten will just start I dont even need to pet them, and yet my cats just start purring once Im close Why do cats do this?

 
Dreamweaver

Never really was interested in The Witcher series, but after all the hype, time to play this baby myself to see why its loved so Over 800 awards, eh? Lets see if its deserving of those accolades compared to other open-world titles Ive :)

 
Jinx 01

If any of you got that Humble NeoGeo bundle a while back it looks like a few more of those games were added to Steam - and they gave us keys for Love when publishers follow through for people who support them like

 
BarnacleBritches

I wish I had the chops to customize Gunpla like Some of these builds are fucking

 
Khalid Eternal Nigh

I decided on my The hint is

 
JcDent

Meow and stuff

 
Khalid Eternal Nigh

If you could bee anything, wasp would you bee?

 

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