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Fix my XBL Arcade games please!

This is from a real email I just sent out to some MS executive email addresses I found. Let's see if I hear back from anyone... I didn't want to have to be a dick about this, but sometimes pushing and shoving are the only way you can make people be accountable.


To: Microsoft Xbox Executives
Subj: 10 weeks to fix a problem that shouldn't have happened.

Dear Microsoft,

I'm aware that there's some time that will have to pass, and some understanding that Xbox 360 systems can and will fail. It took a blissfully short 2 weeks to get my Xbox back from a RRoD repair. (especially since this was at Christmas time...)

My problem is that all my Live Arcade games won't play unless I'm online. I do not always have this system connected to the internet, and that's not always an option for me to consider either. When it's online, I get to enjoy those services that my gold account offers, but when I'm not online, I should be entitled to the content that I paid for. Speaking specifically, I have approximately $120 in games that I've purchased over the life of my owning the Xbox 360 from the Xbox Live Arcade. When the console is online, these games work with no issues. But the second I unplug this game console from Ethernet, I'm no longer entitled to play any of the 20 or so games I've paid for before December 31st (when my new console came back from repair...)

I've spent hours on the phone with technical support to try and resolve this issue. I feel like I waste my time, MY TIME, on the phone waiting for you guys to help me resolve this issue.

I have spoken with no less than 5 people about this one single support issue.

I'm currently on 12 days into some bizarre 30 day waiting list for a call back at some random time. I'm expected to be able to answer the phone and be able to access my Xbox during the call back, which isn't likely since you guys like to call me during business hours.

I don't know what the purpose of this call back is, I just want my games to work offline.

I want the games to work offline ALL the time.

I'm sick of waiting.

I got this console back on December 31st from McAllen. I called Microsoft on December 31st to get a ball rolling on making my online games work offline again. It was a full 10 days before they submitted my claim and then from that point forward I was told it would be another 2 weeks before I would hear an answer from you guys. No one called 2 weeks later. I called again on January 30th and was told that from January 29th I would need to expect a call to come (when?) and suddenly my games would work again after some magic thing was done that takes some random amount of time to perform.

Here's my case number: #105XXXXXXX

I've redownloaded my licenses from Account Management. They still don't work. I'm willing to create a new Silver account.

I just want my games to work.

I'm posting this on Destructoid.com as an effort to raise attention to the fact that despite promises of a working console, you guys are still failing to address this problem (this is the second time I've had a broken 360 and I had to go through this pain which took only 6 weeks in May.)

I want this fixed. Now.

Not in 30 days, not in 2 weeks, I want my games working offline now and forever. I paid for them, I'm entitled to the content whenever and wherever I choose on my console.
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About BluDesignone of us since 11:49 AM on 11.10.2006

I own a FamPuter, which is a 100% fake Famicom. And I do own Super Mario Bros. and Rockman 2 for it, which you don't. :P

I'm a 34 year old gamer. I cannot hang out with most of you, and you should not contact me to buy you cheap wine or cigarettes. I do not like jail. Seriously, I own all three consoles and I don't discriminate. Gaming is for fun, not for sissy slapfights. If you consider yourself partial to a particular console, I don't care why you don't own other consoles, I don't want to hear about it. If you're going to bitch about something, you'd better bring some hard evidence of why you're complaining if you want to cry on my shoulder.

Enjoy this wonderful picture of 2 generations coming together at last...

PS - I eat trolls.

PPS - I've been to Japan. Maybe you've heard about it? If not, read up here:

Part 1: Introductions
Part 2: Yamagata's Hanagasa Festival
Part 3: Harajuku Girls and the lack thereof
Part 4: You're not in Kansas anymore, Niero (TGS07)
Part 5: Fresh from the farm to your mouth
Part 6: Going to Japan is hard
Part 7: 30 days takes forever
Part 8: Rape, Rocks, and Alliteration
Part 9: Small Town Nightlife
Part 10: Bling Bling, Hundred Thousand Yen Bill Ya'll
Part 10 Part 2: Mount Yamadera
Part 11: The Japanese Wal-Mart
Part 12: Goin' Down to Tokyo Town
Part 13: Ghiblit Gravy
Part 14: Air Sex
Part 15: Ganguros of New Tokyo
Part 16: The Contest Announcement
Part 17: The Contest
Part 18: The Trip Itinerary
Part 19: Tokyo Day 2
Part 20: Tokyo Day 2 Part 2 (of 2)
Part 21 is no longer there, but it wasn't all that great anyway, so you're not missing out.
Part 22: Happy Picture Montage Time!
Part 23: I have arrived.
Part 24: I have returned.
Part 25: The Case for the American Cheeseburger
Part 26: Random pictures are random
Part 27: A Free Gift for Those Who've Been Paying Attention
Part 28: Nintendo, no seriously, NINTENDO
Part 29: Racists in Japan, Discriminating against the handicapped
Special Report from Cheapy D at CAG
Part 30: The Secret Truth About Japan
Part 31: Oz-Matsuri
Part 32: The Japanese Don't Have Antiperspirant Deodorant

Part 33: There's this Disney character named Stitch in Japan...
Part 34: Trainspotting: Live From Kyoto
Part 35: Kyoto for Beginners
Part 36: Kyoto Smash: Advance Lesson in Fun Time
Part 37: Some Japanese people are alcoholics
Part 38: Hardcore Otaku know where the real action is
Part 40: My attempt at getting the Oscar for Best Japanese Picture
Part 41: What heaven is like.
Part 42: I sneak into a movie studio to pitch my movie
Part 41: What heaven is like.
Part 43: My film idea is shot down in favor of yet another Power Rangers TV show
Part 44: Excessive Male Nudity in Japan
Part 45: The Japanese grocery store has no deli counter
Part 46: How the Japanese language is worked into Japan's society
Part 47: Izukayas and you: How the Japanese drink in public
Part 48: All you really need to know about the Tokyo Auto Show
Part 49: Gyudon Rocks.
Part 50: Tendo is the coolest place in all of Japan
Part 51: I really did poop immediately after that shot
Part 52: A Beginner's Guide to Tokyo Disney Sea
Part 53: There is no comparison. Cheeseburgers win.
Part 55: You've never had Tonkatsu, so you wouldn't understand
Part 56: Japanese iTunes for the Mac addict
Part 57: The other kind of Curry
Part 58: Popular Pop and "Lock" music in Japan
Part 59: I sing like how cats have sex
Part 60: The Iron Penis Festival
Part 61: A sad bit about racism in Japan
Part 9001: Electro Lemon's whirlwind visit to Tokyo
Xbox LIVE:metalocalypse
PSN ID:BluDesign
Mii code:5154504518393743


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