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RRoD and You. FUD is not the order of the day.


So, you've RROD. You called Max, Max passed you over to the Philippines, you coffin'd, you cried, you got your system back. All is well, yes?


See, what's happend, is for whatever reason your Xbox broke and had to be replaced with a DIFFERENT unit.

What this means is that MS has broken all your DRM attached to your XBL games. All your games you bought will now only work when you are signed into Xbox Live. For most of us, this ain't a big deal. But if you are ever planning on going to Grandma's or over to a friend's house for whatever reason, you're going to run into issues the first time you load up Marathon and it tells you, "You have the trial version."

So, what you need to do, and it's only slightly dishonest, but considering MS has fucked you on your rights to your content, is there anything less dishonest than fucking over MS for your money back?

Now what I've done, twice now, is once you get your console back, go get yourself a new silver level gamertag. They do this to make sure you're not just pocketing the points (which is what you're basically doing anyway...)

Get your new serial number.
Get your new system ID number.
Get a list of all your games that do not work anymore. (Which will ONLY be Live Arcade games you paid for, not Yaris, and not that copy of Carcassone you swiped for free back in November.)

Call up Xbox. Tell Max "Xbox Live", then "360", then ask for "Customer Support". If you call after 5pm EST, you might luck out and get a US local.

Here's the problem. You want your games back, you fuckin' paid for 'em, they're yours, get 'em back. Get your points, dump them into a second silver account (if you want) and rebuy (or not) your games.

MS CANNOT tell if you are online or offline with your GamerTag based on their information, so despite what I say in the next paragraph, I am online all the time and I do play online. A lot.

Here's what you need to explain to them: "I have an Xbox that just got back from repair after it RROD on me and while I was playing all my games in the Arcade, I noticed that all of them registered as demos. I normally don't have my Xbox connected to Xbox Live, so I need to find out what I need to do to make these games work if I never connect to Xbox Live."

They'll want to walk you through this next step, but cut them off after you try it before you call.

Go to Account Management on the XBLM blade. Find your link for Marketplace Downloads. On everything you have listed in the game list that says "Full Game - ########", click on each of those and choose to "Download Again" If you have like 40 games, or whatever, just try it on 5-6 of them.

It'll go by quickly. I promise. Take 5-6 random games, redownload the games again, then try unplugging the Xbox. If those games work, if any of them work at all, offline, note those titles which do and don't. Do all your games if ANY of them work. If none work of the 5-6 you test, call up MS at this point.

After you tell them you've already tried this, you'll move closer to getting this escalated with MS support.

What they'll do is create a ticket to get your case escalated with MS support.

What happens at that point is that you're going to get a callback (approx 72 hours later) from MS where they'll want to discuss what you're going to want credit back on.

I'm waiting on that call this time, but back in May when this happened before, that call lasted 3 hours. We did a lot of back and forth with MS over what worked and didn't work and they had me try 2-3 other solutions to download the game. Just keep insisting that it doesn't work.

At that point, MS will request your new Silver GT. This is JUST a temporary tag. NOT permanent, you won't lose your games, your Gamerscore, or any thing like that.

They'll process your request, and approximately 6 weeks after you started this whole mess, you should get a phone call from MS and they'll give you redemption codes for your games.

What you do with them at this point is really up to you. You'll get several codes. Last time I got two 4000 point codes and one for 300 points.

Here's some interesting facts though.

If you have another RROD, you'll be allowed to get your points back, again, but they'll only refund you points up to whatever you redeemed ONLY on your main XBL account. So, if you actually go out and get another 1600 point card for whatever reason, you'll want to make sure you redeem it under the right account. Doing so will mean if you RROD again you'll get MORE points back.

Now that you've got your points, if you DO invest them in a Silver account, nothing will change. You'll go into the silver account and choose the games you want to have, or already have, "buy" them again, and switch back over to your main Gold account. They will work again. Offline and online. No lost achievements, no lost points, no lost game saves, rankings, or anything.
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About BluDesignone of us since 11:49 AM on 11.10.2006

I own a FamPuter, which is a 100% fake Famicom. And I do own Super Mario Bros. and Rockman 2 for it, which you don't. :P

I'm a 34 year old gamer. I cannot hang out with most of you, and you should not contact me to buy you cheap wine or cigarettes. I do not like jail. Seriously, I own all three consoles and I don't discriminate. Gaming is for fun, not for sissy slapfights. If you consider yourself partial to a particular console, I don't care why you don't own other consoles, I don't want to hear about it. If you're going to bitch about something, you'd better bring some hard evidence of why you're complaining if you want to cry on my shoulder.

Enjoy this wonderful picture of 2 generations coming together at last...

PS - I eat trolls.

PPS - I've been to Japan. Maybe you've heard about it? If not, read up here:

Part 1: Introductions
Part 2: Yamagata's Hanagasa Festival
Part 3: Harajuku Girls and the lack thereof
Part 4: You're not in Kansas anymore, Niero (TGS07)
Part 5: Fresh from the farm to your mouth
Part 6: Going to Japan is hard
Part 7: 30 days takes forever
Part 8: Rape, Rocks, and Alliteration
Part 9: Small Town Nightlife
Part 10: Bling Bling, Hundred Thousand Yen Bill Ya'll
Part 10 Part 2: Mount Yamadera
Part 11: The Japanese Wal-Mart
Part 12: Goin' Down to Tokyo Town
Part 13: Ghiblit Gravy
Part 14: Air Sex
Part 15: Ganguros of New Tokyo
Part 16: The Contest Announcement
Part 17: The Contest
Part 18: The Trip Itinerary
Part 19: Tokyo Day 2
Part 20: Tokyo Day 2 Part 2 (of 2)
Part 21 is no longer there, but it wasn't all that great anyway, so you're not missing out.
Part 22: Happy Picture Montage Time!
Part 23: I have arrived.
Part 24: I have returned.
Part 25: The Case for the American Cheeseburger
Part 26: Random pictures are random
Part 27: A Free Gift for Those Who've Been Paying Attention
Part 28: Nintendo, no seriously, NINTENDO
Part 29: Racists in Japan, Discriminating against the handicapped
Special Report from Cheapy D at CAG
Part 30: The Secret Truth About Japan
Part 31: Oz-Matsuri
Part 32: The Japanese Don't Have Antiperspirant Deodorant

Part 33: There's this Disney character named Stitch in Japan...
Part 34: Trainspotting: Live From Kyoto
Part 35: Kyoto for Beginners
Part 36: Kyoto Smash: Advance Lesson in Fun Time
Part 37: Some Japanese people are alcoholics
Part 38: Hardcore Otaku know where the real action is
Part 40: My attempt at getting the Oscar for Best Japanese Picture
Part 41: What heaven is like.
Part 42: I sneak into a movie studio to pitch my movie
Part 41: What heaven is like.
Part 43: My film idea is shot down in favor of yet another Power Rangers TV show
Part 44: Excessive Male Nudity in Japan
Part 45: The Japanese grocery store has no deli counter
Part 46: How the Japanese language is worked into Japan's society
Part 47: Izukayas and you: How the Japanese drink in public
Part 48: All you really need to know about the Tokyo Auto Show
Part 49: Gyudon Rocks.
Part 50: Tendo is the coolest place in all of Japan
Part 51: I really did poop immediately after that shot
Part 52: A Beginner's Guide to Tokyo Disney Sea
Part 53: There is no comparison. Cheeseburgers win.
Part 55: You've never had Tonkatsu, so you wouldn't understand
Part 56: Japanese iTunes for the Mac addict
Part 57: The other kind of Curry
Part 58: Popular Pop and "Lock" music in Japan
Part 59: I sing like how cats have sex
Part 60: The Iron Penis Festival
Part 61: A sad bit about racism in Japan
Part 9001: Electro Lemon's whirlwind visit to Tokyo
Xbox LIVE:metalocalypse
PSN ID:BluDesign
Mii code:5154504518393743


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