(*Disclaimer: I started writing this on Sunday night before CDPR put out a statement Monday morning addressing the issues on the PS4 and XBOX 1 after I had finished it.)
Delay, after delay, after delay. Players feeling pissed off and betrayed by what they got compared to what they were shown leading up to the game's release. Horrible review scores. Calls for the company to be brought up on charges of false advertising. No, I'm not talking about CD Projekt Red and the absolute trainwreck that has been the release of Cyberpunk 2077, but the launch of another company's highly anticipated game back in 2016, Hello Games' No Man's Sky. Truth be told, I enjoyed No Man's Sky and was satisfied with it from Day 1, but I was in by far the minority opinion. The backlash against that game went beyond what we're seeing with Cyberpunk 2077 and people were actually making death threats against Sean Murray and other members of the Hello Games team.
Rather than accuse the players of being "haters" or "entitled, spoiled brats" and thinking the game was just fine in the state it was in, Sean and the rest of the Hello Games team listened to the complaints and addressed them, which is exactly what CDPR needs to do ASAP. Over the last few years, Hello Games has largely turned around people's opinions of the game by constantly adding small fix patches, expanding the game by adding base building, multiplayer and cross play, different types of planets (along with unique flora and fauna), graphics improvements and the list goes on and on. People may not have forgotten how they felt when the game first released, but I think they have, for the most part, forgiven.
CDPR can do the same with Cyberpunk 2077. Be open with the people who spent their hard earned money on your product and give them a roadmap of what they can expect going forward. Listen to the people's concerns and take a serious look at what you can do to fix/improve their experience with the game; don't just dismiss their complaints as coming from people who you think are upset just because they had let their expectations get too high and would be disappointed no matter what. I have no doubt that there are some people like that, I think the vast majority of the people who are disappointed with what they received on PS4 and XBOX1 genuinely looked forward to it and want to the game to be what they feel was promised, but not delivered. If CDPR is willing to put in the time and effort to make improvements they need to, I think the results will be the as it had been with No Man's Sky.