So when I purchased Rock Band my new Fender guitar had broken within 3 hours of use. I immediately submitted my request for a new guitar on the Rock Band replacement parts page. I was in no rush for a new guitar because I personally did not approve of the quality of the guitar itself. I was happy using my wireless Les Paul.
About a week passes and I don't receive my new guitar that was supposedly sent out with 2 day shipping. I'm in no rush to receive it but at the same time I am very curious as to what is taking so long.
I get home tonight to the following e-mail.
Congratulations on your purchase of Rock Band!
After reviewing our records, we see that your recent request for a replacement guitar has been subject to an unacceptably long delay due to a late shipment from our manufacturer.
By the time you receive this, your replacement guitar should be on its way to you. However, the Rock Band team is committed to providing a world-class customer experience and we do not believe we have met this commitment in connection with your request. As a token of our appreciation for your patience and understanding, we will be offering you a FREE EA game. Details will follow shortly.
We are sorry if your first experience with Rock Band has not met your expectations. We hope our gift will show you how committed we are to your satisfaction.
The Rock Band Team
Wow. I am so impressed buy this consumer service that I had to post on here and tell every single one of you. A free game. Thats phenomenal. Bravo team. Bravo. I will be calling them in the morning to thank them and also submitted this to the consumerist. But you, Destructoid, are the first to know!