(The following is a letter I sent to Microsoft. I thought you may enjoy it.)
Dear Microsoft Customer,
Thank you for your letter concerning Packaging. We are sorry that you feel that the packaging we currently use for our products is less than satisfactory. Your points are noted and will be taken under serious consideration.
Having said this, at Microsoft we feel that it is essential for our products get to you, the end user, in the best possible condition. Our extremely high standards for quality demand that we use sturdy, durable packaging so that the contents are undamaged in transit and are less likely to develop faults in the future. We hope that you understand this and will consider us in future for your hardware needs.
The Whole of Microsoft