hot  /  reviews  /  videos  /  cblogs  /  qposts

Xbox One consoles experiencing hardware issues

6:30 PM on 11.22.2013 // Hamza CTZ Aziz

Users reporting a variety of problems

[Update: Destructoid user ghostpsalm777 is experiencing the same disc grinding error, and has shared his story of what Microsoft wanted to offer to fix the situation. See his story below along with his video.]

It's not a console launch without issues. As with the PlayStation 4, some users are experiencing hardware troubles with their newly acquired Xbox Ones. This Reddit thread has a collection of users with consoles that make a grinding noise when they enter a disc into the tray.

There are other issues being reported on the Xbox forums, but the majority seem to be the grinding noise issue. 

Microsoft has released a statement regarding the issue:

"We know that with a hardware launch of this magnitude customers will have questions and we have many avenues for customers to get the answers they need and get back in the game as soon as possible. Rest assured we plan to take care of our customers. Any customer who believes they are experiencing an issue with their Xbox One should reach out to us.

There are many avenues available for customers to get in touch with us including:

- Talking to a live customer support person that can call you back if you don't want to wait

- for support pages and forums

- On Twitter with @XboxSupport

- There are also Help and diagnostics on the console by saying "Xbox Help""

Here's what Destructoid reader ghostpsalm777 was told by Microsoft support:

"This is what greeted me after getting my day one console. Called support, waiting on hold for 58 mins and then told it must be sent in for repairs so they would send a shipping box but takes 5 business days and next week is Thanksgiving.

They made a big deal about being able to send a "advance exchange" console in the box so I could at least keep playing while mine was being repaired BUT didn't mention the fact till the end that they would put a $500 hold on my credit card until it was returned which I could not do.

Realize I won't get charged but after buying everything I can't have them placing a $500 hold of funds on my card. Curious to see if you are getting a lot of complaints sent in regarding the issue. Feel free to share the video; thank you!"

 Setup email comments

Unsavory comments? Please report harassment, spam, and hate speech to our community fisters, and flag the user (we will ban users dishing bad karma). Can't see comments? Apps like Avast or browser extensions can cause it. You can fix it by adding * to your whitelists.

Status updates from C-bloggers

Jed Whitaker avatarJed Whitaker
SCIENCE. IS. AWESOME. [youtube][/youtube]
Jed Whitaker avatarJed Whitaker
Looks like my copy of Chibi-Robo: Zip Lash won't be here till Tuesday. What do I pay for Amazon Prime for again? I think I might have to stream me playing it.
Pixie The Fairy avatarPixie The Fairy
I have just heard someone say Uncharted was a "role playing game."
RadicalYoseph avatarRadicalYoseph
The glitched walking animation people carrying crates in Novigrad do is hilarious.
TheLimoMaker avatarTheLimoMaker
Undecided what to do with my weekend now my fiancée is away. One part of me says I should work my ass off, another says I should go watch The Martian while the last part tells me to be a slob, play games and masturbate to Highschool DXD.. Such a hard lif
Steel Squirrel avatarSteel Squirrel
The 1.10 patch for The Witcher 3 is out. Downloading for PS4. Pretty excited to see the changes, especially since it said the damn swamps in Velen would finally see performance enhancements, along with like a million other areas. So good! Yes?
wutangclam avatarwutangclam
Just got confirmation that a feature I spent way too long writing is going up on Sunday. Not a bad way to start the weekend off, though I wish I had a slot on a weekday.
gajknight avatargajknight
PB&J sandwiches. Saturday morning cartoons. A blanket. Ominous sounds coming from the next room. Blood seeping from the walls. A dark figure standing in the corner, staring, watching. Darkness, everywhere. Such darkness. This is childhood.
Torchman avatarTorchman
Dear Namco, give me a proper localizer Super Robot Wars title. I need it in my viens, especially this
Mark Plechaty avatarMark Plechaty
Cynic without a Cause avatarCynic without a Cause
I just wanna get drunk and listen to J-pop
extatix avatarextatix
Spiel was mightily expensive. Holy shit... Good thing I didn't bring more money with me, too. Saw enough stuff I'd love to own.
StriderHoang avatarStriderHoang
In memory of Lesser Dog of the snow fields. 1 spaghetti = never forgetty
ChrisHannard avatarChrisHannard
Trialling PS Now - review to come later - has reminded me of a piece of little-reported PS3 news. Owners of hacked PS3s could turn any PS2 game into a 'Classics' title and run them on a bog-standard PS3 with few issues.
nanashi avatarnanashi
Wanna ask a question for tomorrow's PStoid? You still have time! While you're at it don't forget to ask one for Riobux too!!
SkarKrow avatarSkarKrow
I caught a reflective mumbling about MGSV's open structure and how it doesn't sit well with me, to be published whenever I litter it with images.
Gamemaniac3434 avatarGamemaniac3434
Welp, an article today got me thinking about this so without further ado, whats your favorite pokemon? This is mine:
SkarKrow avatarSkarKrow
I cast my little worm in to the pond for a topic to try to make a blog about today. I fish fish fish but nothing bites bites bites.
Perro avatarPerro
I cracked and bought Final Fantasy Dimensions on Android last night. Half off sounded like just the right price, though I wish this came out on 3DS or even the Vita but at least it gives me something to do on the porcelain throne!
Jiraya avatarJiraya
Coming soon in Mortal Kombat XXX DLC - HUMILITALITY [youtube][/youtube]
more quickposts



Invert site colors

  Dark Theme
  Light Theme

Destructoid means family.
Living the dream, since 2006

Pssst. konami code + enter

modernmethod logo

Back to Top

We follow moms on   Facebook  and   Twitter
  Light Theme      Dark Theme
Pssst. Konami Code + Enter!
You may remix stuff our site under creative commons w/@
- Destructoid means family. Living the dream, since 2006 -