Note: iOS 9 + Facebook users w/ trouble scrolling: #super sorry# we hope to fix it asap. In the meantime Chrome Mobile is a reach around
hot  /  reviews  /  videos  /  cblogs  /  qposts

Xbox Live account hacked? Microsoft is there to not help!

8:20 AM on 01.06.2012 // Jim Sterling

Microsoft's customer service is almost legendary in terms of how awful it is, but one woman in particular may have unlocked the Master Sword of incompetence. Susan Taylor awoke one day to find that her Xbox Live account was hacked, and $214.97 of MS Points had been purchased and transferred out. Microsoft would do all in its power to help. Or rather, help the hackers get away with it. 

At first everything went somewhat sensibly. Susan notified Microsoft and PayPal, and they logged the complaint. After giving out a complimentary thirty-day Xbox Live code, Microsoft promised the victim that her now unobtainable Xbox Live account would be frozen so that nobody could use it. Naturally, this didn't happen -- the account wasn't blocked and another $124.98 was stolen. 

Taylor called customer service once more and demanded answers, only to be told, "The fraud department was unable to close your account." When pressed for a reason, she got, "I don't know," and was advised to keep trying to log into her account. Because when a hacker changes your password, that's the sensible thing to do. 

Oh ... and it gets crazier!

After getting the run-around from Microsoft on both the phone and via Twitter, Susan was added as a friend by one of the Gamertags that her stolen money had been transferred to.

Susan took matters into her own hands and contacted the new Xbox Live account holder. After some pretty smooth Columbo work, she got the details of the middleman who sold the account. Armed with knowledge that Microsoft should have been gathering itself, she was able to figure out that the hacker's entire plan to crack into accounts, transfer out points, use the points to create new accounts filled with games, and sell them on at a bargain price. All of this is stuff Microsoft should have known and been looking into, but it fell on the shoulders of one frustrated gamer. 

The story currently ends here. Susan has an impressive amount of details for the hacker, but she's biding her time before pulling the trigger. You can read the continuing story in full at Hacked on Xbox, and I suggest you do, as it's an amazing story -- not just for Microsoft's bullshit, but for the pretty enthralling detective drama going on.

I certainly wish Susan the best, and hope that some resolution is found soon. 

Jim Sterling, Former Reviews Editor
 Follow Blog + disclosure JimSterling Tips
Destructoid reviews editor, responsible for running and maintaining the cutting edge videogame critique that people ignore because all they want to see are the scores at the end. Also a regular f... more   |   staff directory

 Setup email comments

Unsavory comments? Please report harassment, spam, and hate speech to our community fisters, and flag the user (we will ban users dishing bad karma). Can't see comments? Apps like Avast or browser extensions can cause it. You can fix it by adding * to your whitelists.

Status updates from C-bloggers

NYCpunk avatarNYCpunk
you know what's not okay? scalpers with 10 copies of fire emblem fates SE on ebay for $200+. and no one is saying anything.
ChrisHannard avatarChrisHannard
Fallout 4 wouldn't be Fallout with ridiculous glitches and shenanigans. Here are a few I've run into - [youtube][/youtube]
StriderHoang avatarStriderHoang
I've never earnestly went drinking before so it's cool to know I'm the slow, sleepy, impaired type.
The Dyslexic Laywer avatarThe Dyslexic Laywer
Got to admit I didn't expect to find a mewtwo amiibo at my bookstore of all places...
Mike Martin avatarMike Martin
My cousin found out I slept with his girlfriend and is pissed. Understandable. I am totally sick of the angry phone calls though. It reminds me so much of playing Call of Duty online. The screaming 11 year olds suck on there too.
OverlordZetta avatarOverlordZetta
Huh. Apparently even Japan has a Black Friday sale going on on PSN right now.
Lawman avatarLawman
Yes, Resident Evil: Revelations 2, I know that somebody has 2,625 more medallions than me. No, Resident Evil: Revelations 2, I don't really care.
Dr Mel avatarDr Mel
This fucking Bloodborne DLC, jesus. I'm on new game+, about level 90, and shit just tears my dick off. I don't know if I want to start another guy just to avoid NG+ and level him up, etc. sigh....
Shinta avatarShinta
Wii U, top selling black friday item on Take that you anti-Wii U people.
CoilWhine avatarCoilWhine
I am pretty hyped for when I get a laptop because I'll be able to have a good enough connection to stream XbOne/soon PS4 games to it along with natively rendered Steam games. Hype!
Avoclefo avatarAvoclefo
Got a PS4 that came with SW Battlefront this week, and planning on picking up the FFX/X-2 remake. Hype is through the roof, especially for FFX. If I were to get one other game, what should it be?
Niero Desu avatarNiero Desu
Did a google maps search around my parents house for bars and there isn't one in like 25 miles, so I picked up an Intel compute stick and South Park: Stick of Truth on Steam. That's more or less the drunken screaming I'm in the mood for at about the cost.
OrochiLeona avatarOrochiLeona
Do you ever have that moment of clarity when talking to someone and suddenly realising: You're just a skull, and they're just a skull, with fucking eyeballs and a sac of skin being the only comparative difference between you visually? ..just me then?
Nathan D avatarNathan D
After quitting for two days out of frustration, I beat Ludwig on my first try of the night. I'm on cloud fucking nine right now.
Pixie The Fairy avatarPixie The Fairy
When I did my retail shift today, we were moving more Smash/Splat Wii U bundles and the Gears/Rare Replay/Ori XB1 bundles than Uncharted and Battlefront PS4s. I think Nintendo and MS have better value on their side this holiday. Sony got lazy.
Confuseddalek avatarConfuseddalek
I found this weird game called Samurai Heroes for 8 dollars today. Its not bad.
Solar Pony Django avatarSolar Pony Django
Got Deadpool, Arkham Asylum and BioShock 1 and 2 all for 30$. Not to bad for going Black Friday shopping late.
RadicalYoseph avatarRadicalYoseph
If you haven't played Tales from the Borderlands yet, GO BUY IT! By far the funniest game I have ever played, and the characters and narrative are incredibly well written. Very few memes unlike BL2 by the way.
James Internet Ego avatarJames Internet Ego
Played all of Life is Strange today in one sitting. Bloody hell. You should all play it. Only game this year to make me cry. Bravo developers. Possibly the most valuable thing I've ever bought for £10.
Gamemaniac3434 avatarGamemaniac3434
Last night, got farther than ever in Wasteland 2. This is my third playthrough-once thru beta, once through the orig version, now on Directors cut. Worth the restart, and it speaks highly of the game that I like it enough to do this. DAMONTA HERE I COME!
more quickposts



Invert site colors

  Dark Theme
  Light Theme

Destructoid means family.
Living the dream, since 2006

Pssst. konami code + enter

modernmethod logo

Back to Top

We follow moms on   Facebook  and   Twitter
  Light Theme      Dark Theme
Pssst. Konami Code + Enter!
You may remix stuff our site under creative commons w/@
- Destructoid means family. Living the dream, since 2006 -