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Xbox 360 failure rate in UK? 60%, says CNET photo

It's the story that never dies, which is ironic because that's exactly what Xbox 360s keep doing. The old "Red Ring of Death" thing has all but disappeared from the news, but CNET has followed up on a Game Informer study to determined that 60% of British consumers have faced the crimson beast.

1,128 gamers were polled in a survey, with 562 Xbox 360 owners, 473 PS3 owners and 591 Wii owners. The PS3 and Wii reported a 16% and 6% failure rate respectively. The 360's 60% completely and utterly dwarfs the other two systems. Even worse, 32% of that number said they've dealt with a crippled Xbox twice. A further 19% stated that their 360 had died on them three times.

We all know how bad the 360 failure rate is, but this really hammers home how pathetic the whole situation has become. When the percentage of 360s that died three times is higher than the percentage of PS3s that died once, something truly ridiculous has happened.

That's our Microsoft!


Continue: More Xbox 360 stories





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110 comments | showing # 1 to 50

lewness's Avatar - Comment posted on 11/18/2009 08:33
lewness
Don't mind me. I'm not here for the console wars. I'm here for that blue thing on the little guy's head.
Korolev's Avatar - Comment posted on 11/18/2009 08:34
Korolev
Somehow, somewhere, in some forgotten swamp of trollishness....

Someone will still accuse you of anti-sony bias.
N0R3M0RS3's Avatar - Comment posted on 11/18/2009 08:37
N0R3M0RS3
Hmm, you want console wars? Happy to oblige good sirs.

That picture is most appropriate as Xbox 360s are made for children. When he grows up, he's going to play on PC.

THE FIRST SHOT HAS BEEN FIRED.
CrudeDarkness's Avatar - Comment posted on 11/18/2009 08:38
CrudeDarkness
I experienced the RRoD seven times over 3 different 360 consoles. Q
ChaosTeaCup's Avatar - Comment posted on 11/18/2009 08:40
ChaosTeaCup
ooops!
Bigmoose85's Avatar - Comment posted on 11/18/2009 08:41
Bigmoose85
More like 95% failure rate
StickyDank's Avatar - Comment posted on 11/18/2009 08:41
StickyDank
This is really disappointing news, Microsoft. I only own a Ps3, and it's starting to freeze up a bit here lately. I fear I will soon become a statistic.
Zantetsuken's Avatar - Comment posted on 11/18/2009 08:41
Zantetsuken
One of my mates had his Xbox RRoD the other day. After he came home from the midnight launch of MW2.

Gutted.
GeorgeMichael Kalafut's Avatar - Comment posted on 11/18/2009 08:44
GeorgeMichael Kalafut
I give just about no credibility to the people that claim they've been through more than two; then you're just Doing It Wrong. Get it out from under the pile of shit in your room, or turn the AC on in your house every once in a while.

The lul here? The cheapest console out of them all is the most reliable. When you buy a Kia, you expect it to die. When you buy an Audi, you expect it to last a while.

Unfortunately Sony hasn't lived up to that in almost a decade.

Microsoft doesn't disappoint me because they never had anywhere to fall from, as compared to the Walkman that lasted me throughout the entirety of middle and high school.
Tha Meat's Avatar - Comment posted on 11/18/2009 08:45
Tha Meat
I'm really paranoid because I feel like my PS3 is gonna crash on me. Recently it has been making a tremendous amount of noise.
jawshoeuh's Avatar - Comment posted on 11/18/2009 08:46
jawshoeuh
teh micro$oft is a bag of suxrors!

I have a lot of 360 owning friends who almost seemed happy when they got the RROD. They were so proud that it was getting fixed for free that it was like MS was doing them a huge personal favor. I'll admit MS's customer service was pretty good when I sent mine in (it has died twice), but it still sucks.

PS3 is still running smooth since '07
Jim Sterling's Avatar - Comment posted on 11/18/2009 08:46
Jim Sterling
"I give just about no credibility to the people that claim they've been through more than two; then you're just Doing It Wrong. Get it out from under the pile of shit in your room, or turn the AC on in your house every once in a while."

I disagree. It's common knowledge by now that 360s are almost inevitably going to break. Therefore, it's not unreasonable to assume that unlucky consumers can get three or more RRoDs in their lifetime. Law of averages says it will happen to some people.
Jon B's Avatar - Comment posted on 11/18/2009 08:51
Jon B
I'm on my 3rd.

@GeorgeMichael
Uhh, what? The only occurances I've had RRoD were from turning on a cold console in a well ventilated area. Plus, my second one broke through the DVD drive buggering up. And in classic MS fashion, the new DVD drive is on its way out too.

Tempted just to rip the thing apart and install my own fans and DVD drive, fed up of repairs for no reason.
Steel Brotha's Avatar - Comment posted on 11/18/2009 08:51
Steel Brotha
"give just about no credibility to the people that claim they've been through more than two; then you're just Doing It Wrong. Get it out from under the pile of shit in your room, or turn the AC on in your house every once in a while."

Fanboy Sacrifice Accepted.
The Internet Is Pleased.
whormongr's Avatar - Comment posted on 11/18/2009 08:52
whormongr
@ GeorgeMichael Kalafut my brother in law has had 3 rrods and most of his friends have had more than one- he doesn't do anything wrong with them, doesn't box or cover the console, they just die (not to mention the other hw issues that have happened like the drive dying on one and the stock controller battery frying after a couple of months)- seeing it first hand is why I haven't dropped the bones to get all 3 consoles and am just sticking w/ the ps3 and wii until there is a seriously compelling enough reason to get the 360 as well
SansJason's Avatar - Comment posted on 11/18/2009 08:56
SansJason
Less interested in a technological survey telling us about hardware problems we're already aware of, far more interested in a psychological survey conducted in order to figure out what kind of battered girlfriend codependency issue keeps people using 360s even after they break three codswalloping times.
Chronic Logic's Avatar - Comment posted on 11/18/2009 08:56
Chronic Logic
Looks like the Microsoft Store will be plenty busy...
Xzyliac's Avatar - Comment posted on 11/18/2009 08:56
Xzyliac
@Jim Sterling
I dunno Jim. Almost everyone I know has a 360 and the ones who RROD'd only did once and after that they were fine. I myself have a year one model and with the exception of the belt which needs replacement soon it's run perfectly.

The only place I've heard of a 360 RRODing more than once is the Internet. So while I may be wrong I'm almost inclined to agree that if you RROD more than once you're doing something wrong. I'm just speaking from personal experience and observations though. Through pure chance I may have just not run into those people who've RROD'd eight times or whatever.

I mean, okay, so there's a chance but there's also a chance I'll get hit by a Ferrari or less sarcasticly speaking a chance I'll RROD. Chance is a fickle thing. The real question is what are doing that's putting chance for or against you.
TheToiletDuck's Avatar - Comment posted on 11/18/2009 08:57
TheToiletDuck
My flatmates were allergic to dust so my house was fucking crystal clean and my 360 still RROD twice. I played it maybe 10 hours a week.

My current machine in the UK, no problems.. touch wood.
Steel Brotha's Avatar - Comment posted on 11/18/2009 08:58
Steel Brotha
@ GeorgeMichael

In all seriousness, you spend hundreds on something, you expect it to fucking work. I'd really like to see you get into an argument with someone who's had their 360 break 3 times after you say they "aren't credible." You'd get to see what that gamer has gone through. AC shouldn't be a factor the your console. It wasn't when we had the NES.
Mulk Calathar's Avatar - Comment posted on 11/18/2009 08:58
Mulk Calathar
Lol. Game Informer reader survey = useless horseshit.

The problem's certainly bad but 60% ? Oh yeah. Sure. Wwhen Kaz Hirai is jerking off maybe.

File this one under "Too good to vet" eh?
Ganjookie's Avatar - Comment posted on 11/18/2009 08:59
Ganjookie
How can 360 users fap sufficiently enough to Bayonetta if they keep RROD'ing!?

That should be the REAL question.

also
@GeorgeMichael Kalafut

lol at your SONY comment, which you tossed in for no apparent reason...tosser
Xzyliac's Avatar - Comment posted on 11/18/2009 08:59
Xzyliac
*clarification

In the last paragraph I mean the chance of RRODing more than once.
Jon B's Avatar - Comment posted on 11/18/2009 09:02
Jon B
Oh, and this is now also a contest as to who has had the most RRoDs.

I know someone who is on their EIGHTEENTH Xbox. Seriously, why do they do it to themselves.

In fact, I still have one of his broken, out-of-warranty elites in my house, hah.
DEG's Avatar - Comment posted on 11/18/2009 09:03
DEG
I've had bad luck this gen. I'm on my third 360, the first one was broken right out of the box! I'm also on my 2nd PS3 and my launch Wii couldn't connect to the internet. Must be my fault though cuz GeorgeMicheal says so!
GeorgeMichael Kalafut's Avatar - Comment posted on 11/18/2009 09:06
GeorgeMichael Kalafut
@Jim,

60% is not "almost inevitable," and think about how many of those were the old design before it got a decent cooler. My current 360 was used as a communal unit at a gaming/pc shop for a year and a half, and since then sees an average of 10-15 hours a week, sometimes at least a hundred. It's the "we need a 360 for the party" system and can be left on for days at a time. I'd like to think that has less to do with luck and more to do with the fact that I treat it right and keep it ventilated.

Besides that, the system has only been out for four years. In order to go through three units they'd all have to die directly after warranty and your first one would have had to die in the period that they weren't extended to three years for RRoD.

If it's still true, and I'm wrong about mistreatment, whoever has actually gone through three systems was born under an incredibly unlucky sky.

@Jon
Electronics die most commonly from heat. That's kind of basic. Sorry 'bout your drive, though.
whateverthismeanstoyou's Avatar - Comment posted on 11/18/2009 09:06
whateverthismeanstoyou
That kind of failure rate == death of any company.

I just don't know how Microsoft does it. Or if this is just angry gamers ranting.

For me, I have three 360. One died (first gen). The other two worked just fine. I do use quite a bit as well. I say about average about 25~30 hours every week. Maybe I am just anomaly rather than norm.
DEG's Avatar - Comment posted on 11/18/2009 09:07
DEG
Because it hasn't happened to me or anyone I know it must be false!!!!!! Logic!
wobblefunk's Avatar - Comment posted on 11/18/2009 09:08
wobblefunk
"I have a lot of 360 owning friends who almost seemed happy when they got the RROD. They were so proud that it was getting fixed for free that it was like MS was doing them a huge personal favor. I'll admit MS's customer service was pretty good when I sent mine in (it has died twice), but it still sucks. "

i agree, when mine died i was a bit annoyed but i knew there was a free service to get it fixed. i had mine for well over a year and i kept mine in good condition. made sure it had good ventilation, nothing on top of it, on its side (flat) to stop laser burn to my discs. it did its job and MS had my xbox back in less than a week from the UK. even gave me a free month of live so i was happy.
Adambomb89's Avatar - Comment posted on 11/18/2009 09:10
Adambomb89
if the study wasn't a random sample, like it wasn't, results can't be generalized to the whole population, meaning results could be lower, or higher than reported
N0R3M0RS3's Avatar - Comment posted on 11/18/2009 09:11
N0R3M0RS3
You know what's awesome about being a PC gamer? If something fails I can open up the case and replace it without voiding warranties and that kind of shit. Oh, and I'm able to replace my own shit. I don't have to send my tower out to be repaired when I can either RMA a part under warranty or order a new part from Newegg and have it delivered ASAP and be up and running in no time.

Suck that, Xbox! (And to a somewhat lesser extent, PS3, what with your YLoD)
Fiat Mediocrity's Avatar - Comment posted on 11/18/2009 09:14
Fiat Mediocrity
I don't give a shit about the Brits, so here's my dealing with the 360:

I first bought an Xbox 360 in December of 2006. It was amazing and I played the hell out of Gears of War.

I moved out to Austin, TX and shortly after it Red-Ring'd. I sent it back to Microsoft and they returned the console after fixing it. It worked just fine until Red-Ringing again.

I sent the console back in and it was returned "repaired". I booted it up and it was still Red-Ring'd.

I went out and bought a 360 Elite and played it for about three months before it Red-Ring'd.

I threw both 360's off of my 10th floor balcony and bought a PS3.
GeorgeMichael Kalafut's Avatar - Comment posted on 11/18/2009 09:15
GeorgeMichael Kalafut
Hah, seems like I'm not making any friends here; let me clarify:

I'm a huge disbeliever in people playing the victim. I agree with you that this makes me an ass.

As for being a fanboy, not particularly. A good game is a good game on any console you choose to play it on. In case you didn't notice, I once was very happy with Sony. That was before DISK READ ERROR was as common on PS2's as the RRoD is on 360's, and before Ken Kutaragi told us that the PSP's abnormally high amounts of dead pixels and broken-by-design square button were "perfectly designed" and that we should all STFU and give him money.

Play whatever system you want, they're all great. I just can't stand 90% of the politics above the hardware level.
Themightylebeau2009's Avatar - Comment posted on 11/18/2009 09:15
Themightylebeau2009
Still on my first, I have to lean it an angle to play games but thats my fault for moving it from an upright to horizontal position while playing. Still works though.

All the poeple I know who had the ol' RROD had their 360 modded. did they ask anyone about that?
Lost i t W's Avatar - Comment posted on 11/18/2009 09:16
Lost i t W
I purchased mind in Nov 2007 (Elite), it red ringed in Dec 2008. I'm working on my second console now. They sent me a refurbed Falcon hardware revision as a replacement. It's been stable thus far. The 360 is the center of my living room. When I'm not gaming, it's being used to stream audio / video. It runs at least 40 hrs. a week.

What I'm really interested in is the failure rate on the Jasper hardware. It would be interesting to know if they have ironed out most of the wrinkles with the new hardware.

360's break down. It sucks, but it hasn't stopped us from buying them. If my console breaks when it's out of warranty, I'll replace it with another 360. I don't have anything against the PS3, but I prefer the 360.
Black Nexus's Avatar - Comment posted on 11/18/2009 09:17
Black Nexus
That's just sad, even worse is that whatevers causing it, they can't seem to fix it.
Chronic Logic's Avatar - Comment posted on 11/18/2009 09:20
Chronic Logic
@ N0R3M0RS3

This is why I dislike laptops.
N0R3M0RS3's Avatar - Comment posted on 11/18/2009 09:21
N0R3M0RS3
@Black Nexus: It's believed to be caused by the ATI-built GPU overheating due to an inadequate heat sink. MS has already announced that they will continue to use ATI/AMD built GPUs in their consoles. I don't think it's going anywhere anytime soon. ATI is notorious for having hot running cards, though some of them like the 4870 and 4890 are performance beasts, and have had issues with cooling for a while. Also, the form factor of the 360 doesn't help. It's like you're trying to stuff a mid-range desktop from '05 into a laptop case. It's not going to work well.
Xzyliac's Avatar - Comment posted on 11/18/2009 09:22
Xzyliac
See you guys need to sterner to your 360s. If my 360 RROD'd even once I'm getting a PS3 that day no questions asked. I've told my 360 over and over kist in case it even thinks of RRODing and it's never done it.

The only big problem I have now is the belt but that's partially my fault since I've recently started watching Netflix and I have a habit of pausing a movie and doing something else for 3 hours hence I burn the shit out of my belt.
Nyktharas's Avatar - Comment posted on 11/18/2009 09:22
Nyktharas
I had a 360 elite and a PS3 40gb I bought back at the end of 2007. The 360 lasted me until Dec 29th/08 until I got my first RRoD. Sent it in, they replaced it, it gave me the RRoD again on Feb 7th/09.

No big deal though, just did my taxes and knew the Resident Evil 5 360 elite was coming, so I waited and just bought a new one. Got it home, 4 hours into Resident Evil 5...... RRoD. Brought it back to EB, they gave me a new one, no questions asked.

Got that one home, opened the box, the faceplate on the new 360 one was crushed... again boxed it up. Marched back into EB, they gave me the faceplate off the 360 I has just brought back lol.

Now I still have my 360, still working fine (although it sounds like a vacuum it's so loud). I also still have the Original PS3 sitting right next to it. Other then having to restart the PS3 here and there for freezing, it runs amazingly well (and quiet).

I can see this number being waaaaaaay to high, but there seems to be some truth to it.
CALkulon's Avatar - Comment posted on 11/18/2009 09:22
CALkulon
My second PS3 just died on me. First was 'YLOD', second was Blu-Ray reader lens/diode/whatever. Just replaced with a Slim, since they should be far more reliable.

I don't have much of a problem with things dying, it happens, my problem is with Sony wanting to charge you a retarded amount of money for a relatively simple fix and then only guaranteeing it for a further 3 months, after which you have to pay again. Oh, and point black refusing to take responsiblity for anything, ever.

At least Microsoft sorted themselves out in the end...
Scion of Mogo's Avatar - Comment posted on 11/18/2009 09:24
Scion of Mogo
Or the survey doesn't take into account which chipset the systems were running when they died. Regardless. My system is still better than all of yours due to the edibility factor. for your pos3a and meatspin360s and wiiners may play games. But mine is a taco.
Sexualchocolate's Avatar - Comment posted on 11/18/2009 09:24
Sexualchocolate
a colleague of mine currently has her sons 360 with a repairer, no warrantee, something about it being from a robbery insurance claim.

The repairer said yesterday "we have hundreds of 360's here. It's not a case of if it'll die, it's a case of when."

safe to say her son is getting a ps3 for christmas.

It's the reason i didn't get one, i don't understand the dependancy people have that keeps them coming back either. If dominos kept sending me cold pizza i would start using pizza hut.

I think it's 99% a case of "all my friends have them" which in turn is because they're so fucking cheap, which goes some way towards why they're so shit, which is why everyone has them, which is why....... Etc etc.

I now have enough ps3 friends to play a whole 8 man party on mw2 - last night was fun - and breakdown is not something i worry about.

Even though my launch model ps3 has had 1 fault (br drive) that sony fixed, out of warrantee, free. No class action threats, no legally required warrantee extension.

Thanks sony. Sucks to be a 360 user. Get a ps3, better games, better hardware, far far far more freedom, and comparible online experience for free.

It's a no brainer.
ChaosTeaCup's Avatar - Comment posted on 11/18/2009 09:26
ChaosTeaCup
It's them God-damned Gremlins is what it is.
Sexualchocolate's Avatar - Comment posted on 11/18/2009 09:37
Sexualchocolate
As anyone who reads this site regularly knows, I dropped my PS3 down the stairs a while back - dickhead.

But best of it is that it still works perfectly.

None of this, "I moved it while it was on" or "I moved it with a disc in it" or "I didn't position it at the perfect angle" - don't blame yourself! You shouldn't have to be so fucking careful of a fucking games console. Granted, you probably shouldn't drop it down the stairs, but you shouldn't have to sacrifice a virgin and drink their blood for luck before turning it on.

Also, this is RRoD only? As my 360 owning friends have also had...

Disk drive died.
Disk drive got stuck out.
Controller battery fail.
Graphics card / connection fail.
Disc scratch woes.
HDMI port troubles.
Fans sound like jet planes.
E74 - the new name for the RRoD, spread those errors out M$
Plus many many RRoD's and one red lights and two red lights, and no lights and various other ways a 360 says "I'm dead!".

I know nearly 20 people with 360's, every single one of which is on console number 2, 3 or even MOAR.

I know 10/12 people with PS3's, I'm the one and only person who has had a problem, which was fixed in 5 days, by Sony, for Free, outside of my warrantee.

You get what you pay for, but now reliability and the very best exclusives are cheaper than ever! Value my friends value for money.
Nyktharas's Avatar - Comment posted on 11/18/2009 09:39
Nyktharas
"I don't have much of a problem with things dying, it happens, my problem is with Sony wanting to charge you a retarded amount of money for a relatively simple fix and then only guaranteeing it for a further 3 months, after which you have to pay again. Oh, and point black refusing to take responsiblity for anything, ever."

@CALkulon
This is a standard electronics warranty used by pretty much every computer manufacturer, TV manufacturer .... ect. The 360 had the exact same warranty at launch until the problem's with mass RRoD started.

Microsoft was forced (by what I believe was class action lawsuit's, I could be wrong) to extend the warranty to three years.

The 150 SONY charges is used to express ship your black box o' blu-ray that's 10+ lbs across the country 2 times, and replace the unit with a factory refurb they could sell easily for $200.
matrixdude171's Avatar - Comment posted on 11/18/2009 09:43
matrixdude171
Well, what can you expect from a company that sells you a dead cat?
Sexualchocolate's Avatar - Comment posted on 11/18/2009 09:43
Sexualchocolate
"This is a standard electronics warranty used by pretty much every computer manufacturer, TV manufacturer .... ect. The 360 had the exact same warranty at launch until the problem's with mass RRoD started."

THIS
hpv's Avatar - Comment posted on 11/18/2009 09:44
hpv
Tha Meat: 60GB PS3? Mine started doing that, took it apart 5 times trying to replace the thermal paste and make it quieter. Which I've managed to do but only to a degree, it's still too loud but tolerable at this point. Seems like more paste than less is the answer. Maybe the fan is going as well, but short of taking one out of a still quiet-running 60GB I'm not sure there's any way to test that.

Looks like it'll be time to downgrade to a Slim pretty soon. I'll miss the PS2 compatibility, but it's not like I've used it in 8 months or so.

Jim: Can we get some journalism here, if not from the sited article then from you? If 32% of those who have had 360s die have had 2 die and 19% have had 3 (or more?) die then the total failure rate is MUCH higher than 60%. Why is it that reporting on this topic is ALWAYS incorrect? Is it that "journalists" are too stupid to do math or is it that they're just afraid to death of numbers, which confuse them?
Hiltz's Avatar - Comment posted on 11/18/2009 09:51
Hiltz
Don't worry, Microsoft. You've set a record.

Going down in history as one of the worst product failure rates.

Microsoft's problem is that they rushed the Xbox 360 out of the gate just in order to get a head start.Turns out they got what they wanted but at what price?
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