A poor fellow at the official Bungie.net forums is claiming that he had an Xbox Live account hacked for his Halo 3 Recon Armor, which was gifted to the victim by Bungie itself. What's worse, Microsoft is currently refusing to do anything about it, and the unfortunate known as Skyllus (creator of the Halo 3 suicide video) apparently even had Xbox Live's customer support hang up on him.
Despite Microsoft's claims of a hack-free Live, Skyllus alledges that this has happened three times in but two months, and this latest has even had the hijacker bragging up his sad work online. The hacker is believed to be part of the "o infamous o" clan, a group of the so-called "best" account thieves online.
If you check out the thread, you can see what a hassle it has been to get Microsoft to do anything about it. I've had to deal with Xbox Live's customer support before and I can lend my own testimony to how unhelpful, lazy and downright rude they can be. They've finally launched an investigation and hopefully something gets sorted out.
As for the waste of sh*t in a bag of skin that is hiding behind the username of "I JaCkEd SkyLLus," firstly, random capitalization is the mark of all online retards, and secondly, you are completely pathetic, getting off on the idea of being "famous n*gga" because you can weasel your way into people's accounts. You're no different than the human vermin that we deal with at my other job who bail on the cab drivers without paying. It's a special kind of criminally pitiful that transcends revolting. Anyway, enjoy your precious Recon Armor, loser.
Best of luck to Skyllus.
Jim Sterling serves as reviews editor for Destructoid.com, head of the Podtoid podcast, and produces a number of news stories, original features, one-of-a-kind videos. With his passionate argumentative style, controversial opinions, harsh delivery, and dedication to brutal honesty Sterling is a name that you can't help but recognize.
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well if you did, you might suck at life.
but the point is if you call support and give them the other number on the card they should be able to tell you the code. but they wont. wtf.
and MS support WHEN I GET SOMEBODY WHO ISN'T FROM BOMBAY
and MS support WHEN I GET SOMEBODY WHO ISN'T FROM BOMBAY has been great to me
I have never had issues with customer support personally, but just looking at the situation you'd think they'd give him a new account with Gold for 2 months.
Of course that's possible, but I'm inclined to believe him. It's not like hacking doesn't happen and I see no reason why they'd go to such lengths, especially as Skyllus seems like a pretty legit guy and appears quite respected, especially for that vid.
Know'd be cool? Destructoid putting up a banner calling this guy out for being the bitch ass that he is (like the whole Gurstmann thing). Low life piece of shit.
It pisses me off that Microsoft isn't doing shit about it. I mean, this guy has internet celebrity status within the Halo and XBOX community. He owns the fucking Recon Armor! He created those damn videos. Honestly, I hope this dip shit gets found and has not only his live account banned, but his entire IP adress and his credit cards. Whatever they can do (if they do anything) to get this guy off.
Also, upon reading that forum, the guy seems to be getting a tad frightened seeing as they've probably found the guy. He's offered to give him back the account.
I remember my friend called the support lines and uh...he started bitching and yelling at them. At least to the point they gave him some free games for telling him he could use a memory card to copy saved files, achievements and all that stuff to his new gammertag
I have yet to call any of those support lines and I hope I don't. I get tired of having to be rerouted to another country to hear some completely confused indian/african/arabian guy/girl who's just reading the same ole stuff in the manual.
*pops in Halo 3* Who's with me? Btw, it's Alucard from IRC.
Seriously, people like him just piss the SHIT out of me. Make me wanna choke a bitch. Or better yet, choke that hacker.
Keep up the good work guys.
MS support is so-so. Just pray that you get someone who is competant and not an asshole, when you call.
You have Destructoid support, meng. Hopefully Joystiq and Kotaku jump in. They posted about the Gurstmann rumors before it was huge, they can post about this. Slow asses.
Good luck Skyllus, I'm sure you'll get it back. Sadly I'm not sure what can prevent them from doing things like this again.
The guy's clearly an idiot based on his forum posts. He's bound to have slipped up somewhere. It also seems that Major Nelson is interested in what's going on based on one of the comments.
"Thank you. I contacted him and he told me to send him a completely detailed email about the situation"
Pedro supports you in your mission.
Name=cybercrime_and_hacking&articleId=9014087&
taxonomyId=82&intsrc=kc_top
Frankly I'm not surprised. Unless a company doesn't employ entire teams of dumbass overseas call operators who couldn't give a shit about their job, ringing up and going 'omg I forgot my password' is still the #1 way to get into anyone’s account info.
I suggest you read The World Is Flat by Thomas L. Friedman before you speak such ignorant words. The fact that these people can speak a second language should be enough for you to give them respect. And to be honest, they have to deal with a fuck ton of retarded ass Americans. I can see why some of them are a bit on edge.
Also, there's no way in hell that any company gives you any information unless you give them credit card numbers, your address, and other crap. So, you're pretty much wrong there, as well. Thanks for trying.
Through a team-mate of mine, Major Nelson requested a detailed report of what happened. Just sent it out. Will try to keep you guys updated as we reach more people.
Bullshit. I can go in and draw out every last cent of my bank account with no ID, just a signature. And while MS should be asking for ID and so on, my point was that when you get a bunch of people who couldn't care less about their job they won't follow protocol (like in the article I linked too).
Then I suggest you look for a new bank.
Also, these people are sometimes monitored. They have to follow protocol by asking for your credit card information and your Windows Live ID and password. Can you also please explain to me how Microsoft can make you show you their ID over the phone?
And it's true that sometimes you may get a situation where the person on the other line may be a dumb ass and not follow the rules, that's humanity for ya'! It's not going to be perfect. So you shouldn't be judging every over seas tech support employee based on that. Fact as, what you said was ignorant. End of story.
and they are not from Bombay, that's for sure, they speak reasonable english, i still have a hunch that they're from the Philippines though, haha.
-Rev
As for the customer support thing, every time I've called, they've been as helpful and nice as all get out, and fellow Canadians to boot!
Also, is there anything that can be done about the infamous clan?
Jim'll fix it. Microsoft Customer Services won't.
Jim'll fix it. Microsoft Customer Services won't.
http://oinfam0uso.moonfruit.com/
Thats awesome. Nelson will definitely be able to help.
This isn't new. The more consumers they get on LIVE the more outsourcing MS does for it's customer services.
Welcome to the Next Gen.