Warner Brothers has acknowledged the corrupted save issue in Batman: Arkham City but it needs help before it can work on a solution. The company has set up a survey, asking fans for information that will help get the problem isolated.
Customers are prompted to send system information to support@wbgames, detailing their Xbox 360 model and storage method. The following questions need answering:
- What version of the XBOX 360 hardware are you are experiencing the “disappearing save files” issue on? What storage method are you using to save your Batman: Arkham City game files to (i.e. XBOX 360 hard drive, XBOX 360 memory unit, USB drive)?
- What version of the XBOX 360 system software do you have on your machine?
- Are you running a Beta version of the forthcoming XBOX 360 “Holiday 2011” system update?
- Have you experienced the “disappearing save files” issue before and/or after installing any Batman: Arkham City DLC content (If yes, please be specific as to the DLC content you have downloaded)?
- Have you experienced the "disappearing save files" issue before and/or after installing either of Batman: Arkham City's two title updates?
If you're affected by this problem, let Warner Brothers know! Hopefully they can resolve this nonsense soon.