Customers are prompted to send system information to support@wbgames, detailing their Xbox 360 model and storage method. The following questions need answering:
What version of the XBOX 360 hardware are you are experiencing the “disappearing save files” issue on? What storage method are you using to save your Batman: Arkham City game files to (i.e. XBOX 360 hard drive, XBOX 360 memory unit, USB drive)?
What version of the XBOX 360 system software do you have on your machine?
Are you running a Beta version of the forthcoming XBOX 360 “Holiday 2011” system update?
Have you experienced the “disappearing save files” issue before and/or after installing any Batman: Arkham City DLC content (If yes, please be specific as to the DLC content you have downloaded)?
Have you experienced the "disappearing save files" issue before and/or after installing either of Batman: Arkham City's two title updates?
If you're affected by this problem, let Warner Brothers know! Hopefully they can resolve this nonsense soon.
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destructoid's previous coverage: Batman: Arkham City