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Watchdog attempts to humilitate Sony, fails hard photo

Earlier today we talked about how UK TV show Watchdog was running a scathing feature on the alleged high failure rate of the PlayStation 3. In a bid to shame Sony, the show parked a branded van outside the company's UK headquarters, offering free PS3 repairs to anybody suffering from a so-called "yellow light of death."

Yeah, that failed pretty hard.

Watchdog filmed eleven users getting their PS3 repaired by a crack team. It was later revealed that the "experts" had ended their good deed with four of the PS3s completely inoperable. In addition, the show stated that "thousands and thousands" of PS3s were broken around the UK, and went so far as to X-ray a console to show "trapped gas" within it, failing to explain exactly what the gas was, why it was there, and how it affected the machine's operation.

The show was also fond of factual inaccuracies, claiming the PS3 costs £400 and that repairs would amount to a further £528, both of which aren't true. Sony itself declined to appear on the show due to the report's tone, amidst fears that its defense would simply be ridiculed. As we stated in our earlier story, however, Sony Europe's Ray Maguire refuted the show's claims in a six-page letter. 

From the looks of things, the segment on Watchdog was poorly researched, blatantly innaccurate and simply not true. Sounds like the kind of thing I expect from the BBC these days.


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71 comments | showing # 1 to 50

CitizenErased's Avatar - Comment posted on 09/17/2009 21:33
CitizenErased
No Watchdog!
Bad!
Bad Watchdog!
That is not how we do the journalisms!
SP420's Avatar - Comment posted on 09/17/2009 21:37
SP420
What the HELL is that picture? It is awesome.
TheRico's Avatar - Comment posted on 09/17/2009 21:42
TheRico
this entire debacle has blown my mind to smithereens
killatia's Avatar - Comment posted on 09/17/2009 21:45
killatia
Wheres a rolled up newspaper when you need to whack a dog on his nose?
ikiryou's Avatar - Comment posted on 09/17/2009 21:46
ikiryou
Live The Dream.

Looks like they didn't. -_-
MrSadistic's Avatar - Comment posted on 09/17/2009 21:49
MrSadistic
That tucan is going to be the next face of journalistic integrity. I can feel it.. in my pants.
Xzyliac's Avatar - Comment posted on 09/17/2009 21:50
Xzyliac
It's okay. Sony's bad press for today was that PSP Mini news. That's just as bad as any faulty hardware (in my mind).

Why would anyone do this? How would this benefit Watchdog in anyway? I'm confused. I understand political scare tactics but this is just dumb.
Grandmas Boy's Avatar - Comment posted on 09/17/2009 21:52
Grandmas Boy
@FawkandSuck: fucking hilarious.
tehAnt1the1s1s's Avatar - Comment posted on 09/17/2009 21:53
tehAnt1the1s1s
I just watched it on youtube. This is on the level of foxes internet hate machine 4chan report.
xiaolinstyle's Avatar - Comment posted on 09/17/2009 21:56
xiaolinstyle
Maybe its a ploy by Sony.

See they paid this nut job wanna be journalist to do a 'scathing' piece that's completely untrue to cover thier Dick Cheney like actions with the PSP mini.

Genius, I tells ya. Genius.

Oh wait then that totally cant be Sony then.... damn.
brainderailment's Avatar - Comment posted on 09/17/2009 21:58
brainderailment
Apparently Iain Lee (construct of this specific report) works for MSN writing a gaming column and recording podcasts.

SOURCE! Everything on Wikipedia is FACT!

Another!
Qraze's Avatar - Comment posted on 09/17/2009 22:00
Qraze
i wonder if microsoft is a sponsor of the show?
brainderailment's Avatar - Comment posted on 09/17/2009 22:01
brainderailment
Bad url, new
king kong five's Avatar - Comment posted on 09/17/2009 22:01
king kong five
What happened to you, BBC?

You used to be cool.
Everyday Legend's Avatar - Comment posted on 09/17/2009 22:02
Everyday Legend
This is all petty bullshit. What needs to happen is a show that breaks down the facts:

360's fail rate is HUUUUUGE.
Sony's balls about getting retailers to stock a system they won't make any money on are HUUUUUUUGE.

That is all.
dwolfwood's Avatar - Comment posted on 09/17/2009 22:03
dwolfwood
This whole thing looks and sounds eerily like some offensive manuever against Sonny's recent success. It's really pathetic to be affiliated with anyone who worked on this project.

It's really sad and screams of desperate fanboyism or some kind of money paid to them, wouldn't be surprised if by M$, to go through with this.

The blatant lies they state as fact are completely off the wall and are obviously meant to dissuade those who are less in touch with real facts about the product.

Watchdog, you are officially a bunch of retards who shouldn't be paid for anything other than dead-end, entry-level paying jobs for the duration of your stupidity.
Everyday Legend's Avatar - Comment posted on 09/17/2009 22:03
Everyday Legend
Also, to any dipshit that says that Jim is completely anti-Sony:
Here's your guarantee that he's not - he's just anti-bullshit.
Hcapt's Avatar - Comment posted on 09/17/2009 22:10
Hcapt
ENOUGH WITH THE TOUCAN HAND

That thing's really starting to bug me.
pixelpunx's Avatar - Comment posted on 09/17/2009 22:12
pixelpunx
And I thought American media was the most ridiculous...
DanlHaas's Avatar - Comment posted on 09/17/2009 22:13
DanlHaas
Wow, I'm actually pretty impressed with how Sony approached the situation. For once they actually recognized a bad (and potentially humiliating) situation BEFORE getting involved in it.
Also, what are you feeding Handtoucan? He seems to be growing.
BOWi's Avatar - Comment posted on 09/17/2009 22:19
BOWi
I hope SONY will sue the show...
froman46992's Avatar - Comment posted on 09/17/2009 22:19
froman46992
hey is this the video? http://www.youtube.com/watch?v=aRyRxKlo9-o
Dexter345's Avatar - Comment posted on 09/17/2009 22:20
Dexter345
Trapped gas! Oh no! I'm glad my PS3 works fine because it is a complete vacuum in there.
linuxguy's Avatar - Comment posted on 09/17/2009 22:20
linuxguy
I cried of shame a 400£
king kong five's Avatar - Comment posted on 09/17/2009 22:24
king kong five
Also am I the only one who thinks maybe this was paid for by Microsoft? I usually try to shy away from silly conspiracy theories, but this just reeks too much of targeted smear campaign.
Muetank's Avatar - Comment posted on 09/17/2009 22:25
Muetank
Hmmm, trapped gas in a PS3? They wouldn't happen to be talking about the mysterious blue smoke that makes electronics not work any more, are they?
psycho terror2's Avatar - Comment posted on 09/17/2009 22:27
psycho terror2
meh, it was a poor report with little substance, but for all it's inaccuracies i don't think it's anything to get excited about either way.

i actually got the feeling that watchdog wanted to fuck sony about a little after getting a six page letter about a show that hadn't even been made at the time, rather than just sending a rep to answer questions.
Takeshi's Avatar - Comment posted on 09/17/2009 22:38
Takeshi
What a bunch of cock jugglers. Also dags.

The BBC is cool in my book. Why? QI.
brainderailment's Avatar - Comment posted on 09/17/2009 22:43
brainderailment
It's funny to me how often they use the phrase Yellow Light of Death, like that didn't get it's origins from a similar phrase used daily in the gaming world.
sheppy's Avatar - Comment posted on 09/17/2009 22:47
sheppy
@dolfwood

"It's really sad and screams of desperate fanboyism or some kind of money paid to them, wouldn't be surprised if by M$, to go through with this."

You should have noticed in the vid that one of their "experts" works freelance on a Microsoft Xbox 360 blog... c'mon, that one was obvious.
Kvb's Avatar - Comment posted on 09/17/2009 22:50
Kvb
I love that hand.
jhitcher42's Avatar - Comment posted on 09/17/2009 22:51
jhitcher42
I think the mysterious gas is like the one from Lost.
Brlito's Avatar - Comment posted on 09/17/2009 22:53
Brlito
Guys guys, we all know who's gonna win the console war:


the GP2X

BOOYAH!
Interstate78's Avatar - Comment posted on 09/17/2009 22:53
Interstate78
Say what you will, a friend of mine had both an XBOX 360 *and* a PS3 fail on him. It cost him close to 200$ to have his PS3 repaired and nothing for the 360. As far as the time of repair, he had both back within about 10 days of shipping it. For the record, his PS3 broke before his 360, but he had his 360 for a shorter time (it was previously mine). I'd say they were about the same "age".

0$ is hard to beat.
Mornelithe's Avatar - Comment posted on 09/17/2009 23:01
Mornelithe
@ Interstate78 - The problem with your comparison is that the 360 has absolutely _unacceptable_ failure rates, something that MS knew about prior to launch, and actually let it known that they were aware of this prior-knowledge to the public. They were FORCED to extend warranties, otherwise they would've been subject to crippling, horrific Class Action Lawsuits. And they would've lost....bigtime. So...they were forced to extend the warranty.

On the other hand, you have Sony, where for every 1 article claiming of some ridiculously high failure rate, you have 5 that say otherwise. Within industry standards according to Sony (although, not entirely sure about that cause they're really tight-assed with their numbers). The 3-year warranty though, from MS...is an anomoly for electronics...seriously. Go look. The standard is a year. Hell, I've seen 30-90 days on some.
Los255's Avatar - Comment posted on 09/17/2009 23:04
Los255
LOL
Interstate78's Avatar - Comment posted on 09/17/2009 23:26
Interstate78
@Mornelithe: argue all you want, the end result is the same. 0$ vs 200$. which one are you more comfortable paying?
Mornelithe's Avatar - Comment posted on 09/17/2009 23:53
Mornelithe
@ Interstate78 - It's not an argument, I provided you with facts so that you could understand why the circumstances are different. You may believe them or not, it wouldn't be the first time someone refused to acknowledge the truth. I paid $150 to repair mine, however, so I call BS on your $200. Mine was broken when I wasn't home, by an alcoholic when I wasn't there, so I've no idea what caused it really. Doesn't matter though, anger was quickly overcome by a sense of needing to have my PS3 back.
indigit4l's Avatar - Comment posted on 09/18/2009 00:03
indigit4l
@Mornelithe - He's right you know. Millions of fail is better than 0 fail.
ONI5's Avatar - Comment posted on 09/18/2009 00:12
ONI5
If your going to slander a company do it right. Should have tested at least 100 machines and got Walt Disney to cosign.
Golden-Gecko's Avatar - Comment posted on 09/18/2009 00:35
Golden-Gecko
First of, what's with the toucan on those pictures? am I missing something?

And the show...wtf? Lots of ps3s have failed...some number ....can't say how many...here's our, oh sorry no study or stats...and there's some gas of some sort somewhere doing somethign or other.......
a bunch of twats
DinnertimeNinja's Avatar - Comment posted on 09/18/2009 00:38
DinnertimeNinja
@Interstate78,

You know what other numbers say alot. 54% is over 5 times higher than 10%.

Those are the reported failure rates of the 360 and PS3.

http://gamer.blorge.com/2009/08/18/xbox-360-failure-rate-over-50-percent-ps3-wii-more-reliable/

In your case, the 360's return policy was better for you. But for the 15 million MORE people that have experienced 360 failure over PS3 failure, it's probably a different story.

(And these numbers are STILL only educated guesses because MANY 360 users have experienced multiple system failures.)
Interstate78's Avatar - Comment posted on 09/18/2009 00:55
Interstate78
You guys seem to think that for average Joe, it matters that the 360 failed to a bunch of other people. For my friend, it failed once. For me, it failed once. All I'm saying is that I'm much more comfortable knowing that if my 360 breaks, I won't have to pay a dime, rather than 200$ (I'm canadian, that's why). Perhaps they also lowered the price since the pricedrop, I don't know).

I agree that for those who have had several 360 failures, maybe they'd have been ok with paying a bit more to have the reliability and all the features the PS3 have in the box like wi-fi.

My PS3 hasn't broken yet and I'm thankful for that. It's a hw backwards compatible 60gb model and you can bet your ass I'm scared it breaks. I don't even know if it'll be possible to repair it if that day ever comes. It's irreplaceable.

The sad reality is, this isn't the 80s anymore. Shit breaks. A lot. And fast.
Mornelithe's Avatar - Comment posted on 09/18/2009 01:13
Mornelithe
@ Interstate78 - Things have always broken, it's nothing new, that's why there's an industry standard for quality control. The PS3 passes, according to many sources....whereas the 360 does not. I'm in the same boat as you though, if my PS3 dies on me, I doubt there's a CECHA01 waiting for me on the other side. I've been thinking of ebaying it, and using some of the proceeds to get a Slim. Not sold yet though, I like BC to be there when I want it.
Kalmah's Avatar - Comment posted on 09/18/2009 01:15
Kalmah
"I think you guys made it to the wrong headquarters. The XBox360 headquarters are down that way."

"Oh, sorry for the misunderstanding."

"It's OK, big buildings look the same. It happens all the time."
Mushman's Avatar - Comment posted on 09/18/2009 01:47
Mushman
The BBC is a shadow of what it used to be, whatever integrity it had is now quickly disappearing under the threat from the digital TV service, people no longer have a need to pay a license fee, or see a reason to.

Expect things to go downhill even further as they try to survive against Sky and Virgin media.

Good to see their report fail.
SurplusGamer's Avatar - Comment posted on 09/18/2009 02:19
SurplusGamer
@Mushman

I love how people expect the BBC to maintain quality AND pay less/no license fee AND are in favour of letting some of the license fee get top-sliced and portioned out to other channels.
TheToiletDuck's Avatar - Comment posted on 09/18/2009 02:20
TheToiletDuck
I wish the BBC would just stick to Britains Fattest ___blanks___
Batthink's Avatar - Comment posted on 09/18/2009 02:29
Batthink
To be quite honest, I was very happy with Anne Robinson returning as presenter of Watchdog. She has a go at people who take other people's money unfairly, instead of using her 'schoolmistress' technique on people who try to win money.
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