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I woke up at the crack of dawn this morning to buy a Wii for my dad. He's been playing stuff like Bases Loaded on his NES forever now because he finds everything else too complicated. Judging by the other moms and dads whom have been recruited on YouTube, I think this will go over well. He's recently quit smoking so I'm also hoping it will at least supplementally provide the crack he needs.

I knew Circuit City stores would have a few and there was one right around my block, so I headed out hoping that the number of guys who barely slept that were already there before me were outnumbered by units on hand. I barely made the cut -- scoring Wii voucher 7/9. Two other strangers soon joined up and the usual tenth guy offered us money for our vouchers. We were unmoved and passed the time doing what gamers do -- we talked about Halo. Nuclear war will break out and even the surviving roaches will still be talking about Halo.

Anyway, the store would eventually open and we would buy out all the units within five minutes, leaving late moms (and oddly enough, a group of firemen) circling around with empty hands. "Try GameStop, they have the Gamecube trade in program starting today.", I would offer. "And read Destructoid, you batches." As I stood inline for my turn I noticed that a few of my voucher bretheren were holding the spontaneously cancelled coupon that surfaced on the internet yesterday and had a lifespan of, say, 6 hours tops. I didn't a copy knowing what would happen, but these guys didn't get the memo. I wanted with eyes wide open to see the outcome. This would not end well...

The cashier struggled with the barcode scanner and dashed for the managers office, then returned 15 minutes later. She walked back with shit-face mode engaged. (As in "my boss is an utter cock and now I have to wear his cockface and policies the rest of the day, I hate my job.")

Shit face: "I'm sorry, the coupon doesn't work for this item."
Victim: "But look at the fine print, it doesn't say video games or Wii, etc."
Shit face: "I know, but my computer says it won't take it and my manager says we can't accept it for this item. Do you still want the Wii?"
Victim: "Yeah, I guess. But this really sucks!"
Niero: "They cancelled the coupon cause it received too much attention online after getting on Digg and every other gaming site. It's bullshit. Can I take a photo of you with the coupon for the site?  We need to show people what just happened."
Victim: "Hell yeah!"
Shit face: "Let me get out of the photo."

Indeed, the coupon says nothing of the sort. In fact, it is a very specific disclaimer that disqualifies specific brand name items like Apple but not Nintendo. The manager was not available for further comment. 

There you have it, captured on my greasy cellphone, proof that Circuit City is indeed not honoring the coupon at the checkout counter. I imagine that hundreds if not thousands of people will go through the same bait and switch situation across the nation this morning in stores down your block which will end in the same result -- people will buy the Wii out of desperation due to high demand, but they might have lined up at Best Buy, EB Games, or Target had this false coupon never circulated. 

Today the consumer lost. We can only hope that this story gets enough negative press that they'll give a shit and make it right or that the Better Business Bureau kicks them in the nuts. Repeatedly. If you were affected by this incident, we strongly encourage you to file a complaint online right now - it takes only 5 minutes.

 


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28 comments | showing # 1 to 28

tazarthayoot's Avatar - Comment posted on 01/21/2007 12:04
tazarthayoot
The Circuit City near me had next to no one, mostly because there was 5 inches of snow dropped here in C.Dot over night. I drove by on my way out and noticed there was three people who trooped it out. They said they had been there since about 5-ish, and they were bundled up like Ralphie's brother was on Christmas Story.

I asked if they knew if the store even had any. They said they read online that they would, but weren't specific as to where (name dropped Dtoid), and were hoping they would get lucky.
Your Mom's Avatar - Comment posted on 01/21/2007 12:10
Your Mom
Take it easy on "Shit-face". It's not her fault the coupon got cancelled, nor is it her fault her store's management is a bunch of ass-holes. She's just a peon working for a shitty company.
tazarthayoot's Avatar - Comment posted on 01/21/2007 12:12
tazarthayoot
I was just about to say that myself, your mom.

I had to call every single ps3 preorder when our company decided they wouldn't be sending us ANY ps3's first day (we had 20 preorders). I got a full range of insults and threats, but again, it's not my fault Sony's a moron and launches with sub numbers, nor is it my fault that the company I work for are dumbasses. And same goes for shit-face.

Unless her name was in fact shit-face, that'd make me lawl.
Niero's Avatar - Comment posted on 01/21/2007 12:17
Niero
Nah, there are two ways to handle that. You can wear earnest apology Im-so-sorry-its-my-company's-bullshit-with-a-smile face or you can wear shit face. She chose my least favorite of the two
mrberns's Avatar - Comment posted on 01/21/2007 12:20
mrberns
Well hopefully by spending my $2k at amazon for the new tv I had been expecting to buy from circuit city for the last month or so, I've been able to ballance some of the misdoing a little.
GodLen's Avatar - Comment posted on 01/21/2007 12:22
GodLen
this is why we love you Niero, your unprejudice robot eyes see all.
DigitalD562's Avatar - Comment posted on 01/21/2007 12:42
DigitalD562
A major company not honoring valid coupons? When the BBB comes knocking circuit city's gonna have a lota 'splaining to do.
parrothead's Avatar - Comment posted on 01/21/2007 12:56
parrothead
I have filed a complaint with the BBB, Also.
SubOrbital's Avatar - Comment posted on 01/21/2007 13:12
SubOrbital
whine whine whine whine whine.
TheBrain's Avatar - Comment posted on 01/21/2007 13:12
TheBrain
I used a similar coupon to get my Wii for 40 bucks off last November. I guess they caught on.
stagl's Avatar - Comment posted on 01/21/2007 13:13
stagl
complaint filed.
Fronz's Avatar - Comment posted on 01/21/2007 13:21
Fronz
Make sure you guys all file complaints.
Danzuke's Avatar - Comment posted on 01/21/2007 13:52
Danzuke
I got my Wii day 1 but I'm still gonna file a complaint, cause I just don't like Circuit City
Danzuke's Avatar - Comment posted on 01/21/2007 13:52
Danzuke
... or shit-faces.
Serpentish's Avatar - Comment posted on 01/21/2007 13:55
Serpentish
Good thing I told my little brother to go use that coupon yesterday. They let it go and gave him 40 dollars off a 360.
GENACON's Avatar - Comment posted on 01/21/2007 14:23
GENACON
I'll fill one out. Problem (not really) is though i live in australia.
Anyone got a US zip code they can give me?
Rainbowblack's Avatar - Comment posted on 01/21/2007 14:57
Rainbowblack
11717 Brentwood NY

also cocks
bhive01's Avatar - Comment posted on 01/21/2007 15:45
bhive01
I'm not too convinced that filing a bunch of complaints is going to help much. CC will most likely never put out such an awesome coupon ever again. Damned if you do, damned if you don't I guess.
Nick Chester's Avatar - Comment posted on 01/21/2007 16:22
Nick Chester
Not leaving until you got rung up with the coupon works, too.
TheDayTripper's Avatar - Comment posted on 01/21/2007 17:07
TheDayTripper
I had no idea that people where still going through hell to get these things.I'm glad I camped out before the weather got shitty.

I've had my Wii since December,and I got it from Best Buy...but I'll file a complaint anyway.

Niero's Avatar - Comment posted on 01/21/2007 21:43
Niero
This is the fourth Wii I buy since we've given some away on the site and I always have to camp for them. By the way, it was a hit with the old man. He punched my nephew in the face repeatedly but the little one is mean at golf
TheDayTripper's Avatar - Comment posted on 01/21/2007 23:00
TheDayTripper
It's no surprise that he liked it.By now it's obvious that Nintendo achieved what they wanted to by appealing to different audiences.

When you can get boobtastic,scantily clad girls to hop around playing your console and post videos of it on the internet,you've done something right.
PITT sauce's Avatar - Comment posted on 01/21/2007 23:05
PITT sauce
When you say punched in the face are you referring to a wiimote accident?
mooboy's Avatar - Comment posted on 01/23/2007 18:28
mooboy
Yeah at the circuit city near my house, before they even handed out any vouchers, they put up a flyer with the coupon on it that specifically said it would not work with the Wii. Way to head it off at the pass...
suckputch's Avatar - Comment posted on 01/26/2007 17:59
suckputch
that is one handsome looking bastard on that pic!!!!
suckputch's Avatar - Comment posted on 01/26/2007 17:59
suckputch
that is one handsome looking bastard on that pic!!!!
suckputch's Avatar - Comment posted on 01/26/2007 17:59
suckputch
that is one handsome looking bastard on that pic!!!!
homegrownxxx's Avatar - Comment posted on 03/14/2007 01:06
homegrownxxx
Nick -Brutal- Chester says:
01/21/2007 16:22
Not leaving until you got rung up with the coupon works, too.

Yeah until they take your Wii away from you and sell it to the next person in line and kick you or call the cops. trust me, I've dealt with ppl who think they can win by just waiting it out. Guess what, i sold the lst wii to the next guy in line. Management backed me up so i win. :P Also cause you have no legal right to the Wii even with a voucher. Vouchers are just for fairness. They don't HAVE to sell it to you. :P
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