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Valve gives an update on last year's Steam intrusion photo

Valve's Gabe Newell has issued another letter to all Steam users, but if you're like me, you don't leave the program running constantly so that some work can get done. This is a follow-up to the company finding out that intruders had accessed a Steam database.

"Recently we learned that it is probable that the intruders obtained a copy of a backup file with information about Steam transactions between 2004 and 2008," writes Newell. "This backup file contained user names, email addresses, encrypted billing addresses and encrypted credit card information. It did not include Steam passwords."

"We do not have any evidence that the encrypted credit card numbers or billing addresses have been compromised. However as I said in November it's a good idea to watch your credit card activity and statements. And of course keeping Steam Guard on is a good idea as well."

Dear Steam Users and Steam Forum Users

We continue our investigation of last year's intrusion with the help of outside security experts.  In my last note about this, I described how intruders had accessed our Steam database but we found no evidence that the intruders took information from that database.  That is still the case.

Recently we learned that it is probable that the intruders obtained a copy of a backup file with information about Steam transactions between 2004 and 2008.  This backup file contained user names, email addresses, encrypted billing addresses and encrypted credit card information. It did not include Steam passwords.  

We do not have any evidence that the encrypted credit card numbers or billing addresses have been compromised.  However as I said in November it's a good idea to watch your credit card activity and statements.  And of course keeping Steam Guard on is a good idea as well.

We are still investigating and working with law enforcement authorities.  Some state laws require a more formal notice of this incident so some of you will get that notice, but we wanted to update everyone with this new information now.

Gabe








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27 comments | showing # 1 to 27
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Themuad's Avatar - Comment posted on 02/10/2012 18:37
Themuad
Bad stuff will always happen, but honesty about it is all i ask.
NickCull's Avatar - Comment posted on 02/10/2012 18:40
NickCull
All I gotta say is that you got to be a real dick to hack Valve. Sorry to all of the people who say that "Valve is just as bad as the rest of 'em," but they're not. Valve isn't a stranger to business controversy (see their latest lawsuit), but I would say that as a company they will do more for the gaming community in a day than most AAA publishers will do in two years.
Snaggletooth's Avatar - Comment posted on 02/10/2012 18:47
Snaggletooth
Sensitive files kept separate and encrypted. That's how you do it folks.
Yataghan's Avatar - Comment posted on 02/10/2012 18:48
Yataghan
You kinda have to be a dick to try and steal credit card info anyway though, don't you?
tigerija's Avatar - Comment posted on 02/10/2012 18:49
tigerija
IMO Valve didnt do ever anything bad or against gamers. They are just passive releasing casual games. They feel like casual people, like modder to me. Shame someone is hacking them...
metalvinny's Avatar - Comment posted on 02/10/2012 18:55
metalvinny
I have a credit card that I use exclusively for iTunes and Steam and last month my credit card company called to let me know there were suspicious charges. It didn't cost me any cash, they caught it right away and now I had a new card w/ a new number within a day. Chase rules. No harm done - steam's always been good to me as a customer, bad things are bound to happen.
PrinceHeir's Avatar - Comment posted on 02/10/2012 18:59
PrinceHeir
damn im using chase too, will check if they are any suspicious activities.

though i wasn never hack and rarely visit the forums so i unlikely to be hack, but it's always good to be prepared for the worst :P
Halo64's Avatar - Comment posted on 02/10/2012 19:17
Halo64
Steam sucks. Theirs way to many problems with it. I only use origin for Pc games, its supireor in every way.
Tnaden's Avatar - Comment posted on 02/10/2012 19:31
Tnaden
+9001 for using Hackers images.
NickCull's Avatar - Comment posted on 02/10/2012 19:39
NickCull
@Yataghan

This is true.
tekbunny's Avatar - Comment posted on 02/10/2012 20:01
tekbunny
@halo

I just checked some of your other comments.

You're trying too hard, bro.
Hex65000's Avatar - Comment posted on 02/10/2012 21:12
Hex65000
Meanwhile in a parallel universe, Sony has sent out bulk E-mails to all of its affected customers mere hours after detecting a security breach...
Seriously though, Valve appears to be handling this correctly. As a personal precaution I don't let them store my CC info. So I have to uncheck a box every time I buy something. However, I now have my CC memorized due to repetition. ;vD
Also, let's look at the obvious thing: They are a digital distribution / DRM-lite company. If they bomb out and compromise the trust of its rather large user base, there will be hell to pay. It would take an emergency "Oh crap we screwed up! A bunch of games are on sale!" sale to smooth this over -- at a minimum.
So yeah, good for them doing the right thing and keeping their paying customers at least somewhat up to date.
Also, friendly suggestion: make sure your Steam PW is different from your forum PW. I think they even suggest that, but it's worthwhile reiterating.
@halo: LOL! Origin... Oh man, that's HI-larious. Oh man, gotta breathe... It must be a full moon, when even the trolls can't get their head screwed on right.
Kanten's Avatar - Comment posted on 02/10/2012 21:18
Kanten
They should have hit the rabbit with a flu shot.
Dancing Mad's Avatar - Comment posted on 02/10/2012 21:35
Dancing Mad
... hack the planet?
L3ED's Avatar - Comment posted on 02/10/2012 22:04
L3ED
@halo
Are you serious? Like, no joke, are you serious? Origin is TERRIBLE. It's practically Spyware from EA.

Have you even used Steam before? What's cool about it is that it works the way it's meant to.
cheeseoflegend's Avatar - Comment posted on 02/10/2012 22:31
cheeseoflegend
@Halo64

Worst. Troll. Ever.
Lizpixls's Avatar - Comment posted on 02/10/2012 22:37
Lizpixls
Well those hackers can enjoy my cc info since the card is long canceled.
Suck for those who had current info taken. :(
tekbunny's Avatar - Comment posted on 02/10/2012 23:56
tekbunny
@halo

I just checked some of your other comments.

You're trying too hard, bro.
Lowlander2's Avatar - Comment posted on 02/11/2012 04:35
Lowlander2
That was the most delayed double post ever. What happened?
Nick Jones's Avatar - Comment posted on 02/11/2012 04:57
Nick Jones
You'd expect any other company to give up where this one hasn't.
Nick Jones's Avatar - Comment posted on 02/11/2012 05:26
Nick Jones
You'd expect any other company to give up where this one hasn't.
Achromatis's Avatar - Comment posted on 02/11/2012 11:50
Achromatis
"Oh dont worry guys, they may have access to more important things like youre credit card but your Steam account is safe!"

Valve is fucking overrated and just as bad as every other game company, yeh I just said that.
walnut100's Avatar - Comment posted on 02/11/2012 12:38
walnut100
The whole point of the message is they definitely do not have access to your credit card information

Kid you might be retarded
mythbuilder's Avatar - Comment posted on 02/11/2012 17:47
mythbuilder
@Halo64: Fail troll is fail. Steam has flaws, but at least its developers are willing to fix it. Origin has EULA, which I don't think EA's going to fix anytime soon.
Ziggy played whatever's Avatar - Comment posted on 02/12/2012 13:46
Ziggy played whatever
@Achromatis Are you retarded?
ScottyG's Avatar - Comment posted on 02/12/2012 21:31
ScottyG
Alright, having two of your three "original" paragraphs quoting the letter that immediately follows them is pretty dumb.
Darren Nakamura's Avatar - Comment posted on 02/13/2012 09:45
Darren Nakamura
Hackers!
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