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TV show rips Sony apart for PS3 hardware failures photo

Sony has responded to serious allegations leveled by UK BBC show Watchdog. An episode of the consumer complaints program airs tonight, claiming that the PS3 has a huge hardware malfunction problem, an accusation that Sony has refuted in a six-page letter to the BBC.

"From correspondence to date, I have serious concerns as to the accuracy of these allegations and the likely tone of the Watchdog report," argues Sony. "The information that you have provided suggests a fundamental misunderstanding of the technical issues and a mis-characterisation of SCEUK’s OOW repairs policy.

"We entirely refute the suggestion that PS3 consoles have an inherent defect or other design issue which is akin to any warranty issue experienced by another console manufacturer. SCEUK has sold 2.5 million consoles in the UK since March 2007 and stands by the quality of its products. Clearly the allegations you propose to air in your program might have the potential to adversely effect Sony Computer Entertainment’s reputation for supplying high quality products and customer service and we take very seriously any issues that can impact the public’s or our customers’ confidence in those products."

Sounds like Sony is going to get brutalized tonight. Perhaps the show's creators mistook the PS3 for the Xbox 360. Either that or they're filthy biased Microsoft fanboys. All I know is that I'm on my fourth 360 and my first PS3 still purrs like a pussycat. What about you guys?


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129 comments | showing # 1 to 50

DinnertimeNinja's Avatar - Comment posted on 09/17/2009 12:44
DinnertimeNinja
I don't know anyone that had a PS3 break on them (out of about 10 people I know that have one).

Conversely, out the 10 or so friends I know that have 360's, I think only two of them are on their first. (And one of those two got his about 6 months ago).
Magnalon's Avatar - Comment posted on 09/17/2009 12:45
Magnalon
Read:

OMG PS3 IS DOING GOOD NOW AND MIGHT ACTUALLY BEAT THE 360 OH NOES!
Danmartigan's Avatar - Comment posted on 09/17/2009 12:47
Danmartigan
maybe they meant "software" failure... heeeeyyooo
Shadowiii's Avatar - Comment posted on 09/17/2009 12:47
Shadowiii
Crap, the PS3 just lost the console war. And they were doing so well.
Magnalon's Avatar - Comment posted on 09/17/2009 12:47
Magnalon
@DinnertimeNinja
Chalk another one up - I'm on my second, and even my new Jasper model tri-red ringed once, but it went away after a day.

PS3 has had no problems.
D Sane's Avatar - Comment posted on 09/17/2009 12:47
D Sane
I don't live in the UK but I'd be interested in hearing a follow up to this story after the show has aired so we can know what they actually say about Sony and the PS3 (be they facts or fictions).
xaliqen's Avatar - Comment posted on 09/17/2009 12:49
xaliqen
I have an old 60gb model and it still runs great.

My 360 failed a couple of years ago, I had it repaired, but still replaced it with a newer model (for HDMI).

In any event, this BBC report sounds like sensationalist journalism at its worst.
Strandli's Avatar - Comment posted on 09/17/2009 12:49
Strandli
Well, some of the firmwares have caused some people trouble, but after what I've heard, they have gotten good customer service.
CitizenErased's Avatar - Comment posted on 09/17/2009 12:49
CitizenErased
Hmmm...well the first PS3 I bought ended up crapping out, but I still don't understand this Watchdog report.
Clearly the PS3 failure rate is WELL below the 360's.
seamonkey420's Avatar - Comment posted on 09/17/2009 12:52
seamonkey420
wtf? did they confuse x360 w/the ps3? hehe.

to me, it would be very risky to publish this program since it seems like its a defamation of character / brand without a semi-professional sample or survey. but then again, what do i know. i'm just a gamer. :P
Ibutsu's Avatar - Comment posted on 09/17/2009 12:52
Ibutsu
Wow. This is such BS. PS3s are very reliable. Infact, out of the many I know IRL who own one, none have recieved a YLOD. On the other hand, 1 person I know is still on his original Xbox, and he's only had it since Xmas.
CormactheMac87's Avatar - Comment posted on 09/17/2009 12:52
CormactheMac87
Seems surprising, I have never heard off a big ps3 hardware failure. Actually im one of these still on my first 360, there is something rattling around the inside so hopefully it can hang on.
Infamy's Avatar - Comment posted on 09/17/2009 12:52
Infamy
Damn Jim, why is it that for the last few months you're sucking the cock of every PS3 fanboy with your articles? Trying to gain back recognition just because they all attack you for no reason all the time?
stalydan's Avatar - Comment posted on 09/17/2009 12:53
stalydan
I'm on my second PS3 now tbh because my brother kept on turning it off by the switch and one day I got the yellow light :( , but that was back in 2007. Sony replaced my PS3 for free and it's been fine ever since. Watchdog are just arseholes, they pick up on a small problem with about two people's PS3s and try to make it sound like everyone of them is gonna fail. Honestly, we all know that they are Xbots
CelicaCrazed's Avatar - Comment posted on 09/17/2009 12:55
CelicaCrazed
The worst I've had is my Warhawk disc crack inside my PS3. I'm pretty pissed off about it but I know that what happened is "the exception and not the rule."
hermes's Avatar - Comment posted on 09/17/2009 12:55
hermes
The Blu-Ray reader on my PS3 broke once and had to be replaced... I don't have a 360, so I couldn't tell on that case.
Super Drybones's Avatar - Comment posted on 09/17/2009 12:58
Super Drybones
Wait the PS3 can break?????
Jim Sterling's Avatar - Comment posted on 09/17/2009 13:00
Jim Sterling
"Damn Jim, why is it that for the last few months you're sucking the cock of every PS3 fanboy with your articles?"

It's called "being honest." Sony has had good news or unjust criticism lately. It's not my fault that's what's up with Sony right now.
ZMTToxics's Avatar - Comment posted on 09/17/2009 13:02
ZMTToxics
I have had 0 issues with my ps3 (40gb spiderman3 edition). I had 1 friend with a firmware issue on his original 60gb model, but Sony replaced his ps3 with no problems.
EternalDeathSlayer's Avatar - Comment posted on 09/17/2009 13:02
EternalDeathSlayer
Same situation as Jim here. My original 360 has been repaired 3 times and I've also bought an Elite 360, so 4 consoles now.

My original 60GB PS3 runs perfect to this day.

I really don't know what the fuck these people are talking about.
CRAZYAPE69's Avatar - Comment posted on 09/17/2009 13:03
CRAZYAPE69
no their not biased fanboys, they did a segment on the 360 being crap a couple of years ago.
Infamy's Avatar - Comment posted on 09/17/2009 13:03
Infamy
Not what I'm talking about, Jim. I'm talking about the "conclusions" for most of your articles. It seems you got tired of being unjustifiably attacked by trolls and fanboys and try to cater to them (specifically at the end of said article).

You're better than that, Jimbo.
Xzyliac's Avatar - Comment posted on 09/17/2009 13:04
Xzyliac
I am the last person on Earth with a fully functional year one 360 without a single problem ever. Victory. Clearly MS was having a sweepstakes and I found the one. Sorry I like to brag about that when we're having our weekly RROD bitchfest.

Anyhow I think this story is bull. Maybe they found exploits or inconsistences but nothing terrible.
Tha Meat's Avatar - Comment posted on 09/17/2009 13:04
Tha Meat
Easily confusing the PS3 with the 360....but how is that possible?
Jaffacakelover's Avatar - Comment posted on 09/17/2009 13:05
Jaffacakelover
Program's on in an hour... think i'll give it a watch (trust me, this is the only reason i'd EVER watch that bilge)!
dip's Avatar - Comment posted on 09/17/2009 13:10
dip
@Infamy: Sup troll.
Xzyliac's Avatar - Comment posted on 09/17/2009 13:10
Xzyliac
Oh and may I say I side with Jim in that Sony has been doing very well to clean up their image and make the PS3 worth it. They deserve all the good press they've been getting.

Plus Jim needs these good stories to keep him from rampaging.
Cadtalfryn's Avatar - Comment posted on 09/17/2009 13:10
Cadtalfryn
I wonder how much Microsoft sliped to these guys for this.
KieranD's Avatar - Comment posted on 09/17/2009 13:12
KieranD
My 360 is fine :/. My Wii though. Makes noises like a meerkat's vomiting on the heatsink.
BrainLazy's Avatar - Comment posted on 09/17/2009 13:13
BrainLazy
I'm still on my original Xbox 360 (Nov 05) and PS3. Maybe I just know how to take care of electronics?
Nitex's Avatar - Comment posted on 09/17/2009 13:13
Nitex
I'm more than positive they got the 360 and the PS3 confused.
Josh Tolentino's Avatar - Comment posted on 09/17/2009 13:14
Josh Tolentino
I've been using a day-one 60gb model, dragged it around in luggage, and it's survived a 3-foot fall (onto carpet). Still working just fine.
Niero's Avatar - Comment posted on 09/17/2009 13:19
Niero
test
glipe's Avatar - Comment posted on 09/17/2009 13:29
glipe
"I'm still on my original Xbox 360 (Nov 05) and PS3. Maybe I just know how to take care of electronics?"

Umm, you do know that not EVERY 360 in the world conks out, right? If it was a 100% hardware failure issue, I think there wouldn't be a 360 any more.

I lots of people with PS3s who have had them since launch and none of whom have had failures. Only one person I know had never had a failure on his 360 and that changed last weekend. WTF Watchdog!

(p.s. little website hiccup there, cough cough)
Mulk Calathar's Avatar - Comment posted on 09/17/2009 13:29
Mulk Calathar
360 bought in August 2007 - still running fine
PS3 bought in June 2008 - still running fine
Wii bought in June 2009 - still running fine
GuineaRabbit's Avatar - Comment posted on 09/17/2009 13:30
GuineaRabbit
No surprise here. The majority of British news is famous for its yellow journalism and ridiculous sensationalism.

Lately, it looks like the U.S. is moving in that direction as well.
sqlgod's Avatar - Comment posted on 09/17/2009 13:30
sqlgod
Still running the first gen PS3 80GB with no hardware issues, nor do I know anyone that had an issue with their PS3...
KwikPwn's Avatar - Comment posted on 09/17/2009 13:30
KwikPwn
My brother is on his third ps3, he's only had ps3 for a year. Sony did replace them though but it was still under warranty.
KwikPwn's Avatar - Comment posted on 09/17/2009 13:31
KwikPwn
My brother is on his third ps3, he's only had ps3 for a year. Sony did replace them though but it was still under warranty.
Vanilla Gorilla's Avatar - Comment posted on 09/17/2009 13:32
Vanilla Gorilla
Really? PS3 fail rate gets cried out? Do they even know about the 360's existence?
DemonEyes23's Avatar - Comment posted on 09/17/2009 13:32
DemonEyes23
Haven't had any problems with my launch PS3 and i play the hell out of that thing. Even during the summer when my house was 90+ degrees with poor ventilation. It got loud then but has since quieted back down. None of my 7 or 8 friends with ps3 have had any problems either and i hope sony sues the hell out of watchdog/bbc if they run a story with false information.
sweetasman01's Avatar - Comment posted on 09/17/2009 13:32
sweetasman01
My 60 Gb PS3 died in May, I took Sony to court and WON over the YLOD. It took sony 8 weeks to "fix" my PS3. After I had it back it died again of the "YLOD" 5 days later. It took them 6 weeks to "fix" it again. Both times the console had a game stuck inside and in both cases Sony "lost" the games. I am currently taking them to court again to get my games back or there RRP.

I live in New Zealand.
Solid Squirrel's Avatar - Comment posted on 09/17/2009 13:35
Solid Squirrel
Honestly, if in fact this show is going to be this harsh to garner this heated of a response from Sony, and from my own personal an other's success rate with all Sony consoles I have to say with no reservation that this reeks of a witch hunt.
I'm not going to deny that their consoles are far from perfect, but they sure hold up 10x better than M$.
Jawmuncher's Avatar - Comment posted on 09/17/2009 13:37
Jawmuncher
While it's true that the PS3 has a less of a failure rate than the 360.
PS3's still break even from just normal. I have had my PS3 break twice (Error were it would not play any kind of disc) and both times the service on sony's part was very disappointing. though this is coming from a US user.
X V1's Avatar - Comment posted on 09/17/2009 13:38
X V1
Maybe I'm just different; but my friends with 360 6-7, with at least 2 launch are still all on the original consoles, as am I.

On the other hand, 2 out of 3 friends that own a ps3 have problems with it. One has a hardware fail (It shuts down once a day for no apparent reason, and the other just crashes 2-4 times a day.

I know that this isn't what normally happens, which is why it seems very strange to me.
BOWi's Avatar - Comment posted on 09/17/2009 13:38
BOWi
My old PS3 works just fine.
Frostfell's Avatar - Comment posted on 09/17/2009 13:38
Frostfell
My PS3's optical drive did fail, although not before 4 Xbox's of my roommates.Sounds to me that this show just mixed the two up, the PS3 has many flaws, but hardware failure certainly isn't one of them.
brainderailment's Avatar - Comment posted on 09/17/2009 13:40
brainderailment
Seriously? Attacking the wrong guys, seriously.
Jim Sterling's Avatar - Comment posted on 09/17/2009 13:40
Jim Sterling
Infamy:

You're right, I never criticize Sony anymore. I mean, apart from that story today about PSP Minis where I, y'know, criticized Sony.

Please don't pick and choose what articles you pay attention to in order to support your cause. That's what fanboys do, and you apparently want to be better than them.
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