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Tip: Tell Xbox support you see 3 red lights, even if you don't photo

Despite the fact that Microsoft's Aaron Greenberg has said their hardware troubles are a thing of the past, hardware failures for any consumer electronics happen. Maybe more so on Xbox 360's than others, but hey ... they happen. 

In a recent email to consumer advocate blog The Consumerist, a reader relays a sad tale of an Xbox 360 that stopped working a little after a year of use. Their issue? One flashing red light. According to customer service, one flashing red light is a $99 repair, not covered under the warranty. Had their been three lights, that would have been covered under the extended warrant. 

So here's a tip to everyone who has any kind of Xbox 360 issue, whether it be one red light, no video outputting, sound issues ... whatever: just tell Xbox Support that you see three red lights. While we normally don't advocate lying, we're big fans of you guys having working consoles that you paid for. Because videogames should be fun, and not a hassle.

And while I won't come right out and say that I've had to do this a few times (I've never gotten the dreaded Red Ring of Death, but have had other issues technically not covered under warranty), I will say that I've heard stories. Stories about people just smiling, nodding, and saying "three red rings" over and over again until Microsoft sent them a box in the mail. 


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34 comments | showing # 1 to 34

Tdiddy9182's Avatar
Tdiddy9182 at 03/09/2009 14:15
That does sound like a good idea, but doesn't Microsoft test the 360 for themselves once they receive the console at the repair center? I just doubt that they would take the customer's word for it.
Holyetheline's Avatar
Holyetheline at 03/09/2009 14:16
It works every time!
Dimnos's Avatar
Dimnos at 03/09/2009 14:18
I actually had the three red rings and sent it off to MS. They were SOOooo nice about it and everything. Then they send me the new box and it worked great for about a week... after that every time I turn it on or put a game in I get a retarded white screen telling me to put that disc in an Xbox360 because its a game not a dvd. WTF!?!?! That is an Xbox you POS! After a little research I found its a faulty CD drive that normally causes this problem. I called up MS and guess what. They dont know anything about it and are totally unwilling to help in the matter. Forget that I just came back from them and never did anything like that before I sent in my box. MS's best solution is to replace your problem that they are responsible for with one they can weasel their way out of. I might do this just to stick it to them.
ZServ's Avatar
ZServ at 03/09/2009 14:19
tdiddy; ive gotten away with it, so have others. so i doubt it :p
Diomeneus's Avatar
Diomeneus at 03/09/2009 14:21
I realize this isn't an option everyone can perform, but it actually only costs around $10 to fix the red light of death yourself. This is my second 360 (first one red ringed and I sent it in) and this one red ringed as well. A few friends of mine and I chipped in and bought several of the $10 fixes and rigged mine and another one up. It was an easy install and my xbox hasn't had a single flaw in over 6 months.

http://www.divineo.com/cgi-bin/div-us/zz-36-xbrk

this is just one site of many... and the shipping to Canada on it is atrocious but it is probably better for you American folk
Tubatic's Avatar
Tubatic at 03/09/2009 14:27
Mine was a one ring "E79" Error.

Thank goodness for the Best Buy Warranty - "new" box (Read, off the shelf months old Xbox with new bundle and bundle box sticker), at no cost, save for the original warranty price.
Tubatic's Avatar
Tubatic at 03/09/2009 14:28
also "THERE ARE...THREE...LIGHTS!", for the Star Trek/Picard nerds.
bovine's Avatar
bovine at 03/09/2009 14:37
I hear they don't even send you a box anymore :/
Primo's Avatar
Primo at 03/09/2009 14:37
thanks for that one Tubatic!
falinter's Avatar
falinter at 03/09/2009 14:40
@bovine
I hear they send you a box but its full of rabies so you can't reuse it. It's just sent to make your life harder.
Demtor's Avatar
Demtor at 03/09/2009 14:41
Thanks for the tip! Really.
dgschrei's Avatar
dgschrei at 03/09/2009 14:46
I thank God for the german mandatory 2 year warranty(for once our government did something well). I really couldn't imagine such crappy warranty as you Americans have to suffer through.
jfrost's Avatar
jfrost at 03/09/2009 14:50
How come hasn't Microsoft been class-sued yet?
Daynger777's Avatar
Daynger777 at 03/09/2009 14:54
It's really no too hard to fix yourself. There's instructional videos on youtube. We fixed my buddy's and it's been good since!
Crunshii's Avatar
Crunshii at 03/09/2009 15:02
what red ring? that cancer has been fixed since 2007. Nothing to see here folks, move along. Your xbox just expires so therefore you need to go purchase a new one.

Don't worry, Microsoft has it covered!
Pyroph's Avatar
Pyroph at 03/09/2009 15:08
They test it, will charge you if there is no red ring.
Nick Chester's Avatar
Nick Chester at 03/09/2009 15:11
@Pyroph:

Really? My last two experiences with "red ringed" Xbox 360s tell a different story.
J03yyz's Avatar
J03yyz at 03/09/2009 15:17
I did this last month with no troubles - no red ring, no charge.
Chronic Logic's Avatar
Chronic Logic at 03/09/2009 15:36
Wow, Microsoft is pretty dickish about red rings. Also, I'm pretty sure Microsoft is smart enough to switch on the 360 unit to see if it's got three rings or not.
Victor Stillwater's Avatar
Victor Stillwater at 03/09/2009 15:53
Um... doesn't Microsoft check those sorts of things to see if the issue reported at the call center (or made online) is the same as the one that's occurring on the console?

It's not exactly like they don't check anything, right?
BluDesign's Avatar
BluDesign at 03/09/2009 16:05
@Pyroph

Your 360 goes to a service center. They ship you a completely different refurbished console. Your old one will be gutted and refitted and you'll never see that thing again. There's no WAY MS will bust a person doing this simply because they put too much automation into the repair process for RROD repairs.

They have too much backlog on busted systems to check each one adequately, so they pretty much eat the repair cost no matter what the real issue is.

That said... If you do get a red ring, you might as well fix it yourself. The cost of parts and tools is a whopping $25 and it takes all of 30 minutes to do it yourself.
calpis's Avatar
calpis at 03/09/2009 16:13
I actually did the opposite... I got the RROD and it was about a month before the 60gb pro models came out. I had a store warranty for one year after the end of the original manufacturer's warranty had ended. I brought in the xbox to get it exchanged for store credit so I could pick up the new 60gb 3 or so weeks later.
The store wouldn't take my xbox and told me I had to send it to MS. I was going to have none of that. Refurbs are even worse than 1st year xboxes. And I wanted the upgraded 60gb and hdmi... and eventually the price match 2 weeks later.
Talked to the CSR and was like "what if I had disc read errors too?" I still had to send it to MS because of the RROD. Eventually the problem with my xbox was ONLY disc read errors and the RROD never existed. I got my gift cert and bought a new xbox 2 weeks later and then price matched it to it's current price 2 weeks after the purchase.
JynxShot's Avatar
JynxShot at 03/09/2009 16:18
Nick, when my Xbox RRoD'd, I went to their online support instead of calling them. When it asked me to diagnose the problem with a dropdown box, there was a selection for the 3 red lights, etc.

Then there was a giant warning:

"If you claim your console has been affected by the 3 red lights and our technicians determine this to not be true, you will be charged the standard repair fee."

So be careful.
Irrational Bee's Avatar
Irrational Bee at 03/09/2009 16:42
@JynxShot That's why you force a red ring :)
Teen Idol's Avatar
Teen Idol at 03/09/2009 17:03
@ Dimnos -- Mine did that "insert a game" thing twice last month. ;_;
brainderailment's Avatar
brainderailment at 03/09/2009 17:38
Three red rings? Or 3 red lights?
Valthonis's Avatar
Valthonis at 03/09/2009 18:50
THERE ARE... THREE LIGHTS!
Nick Chester's Avatar
Nick Chester at 03/09/2009 20:22
@ brainderailment:

Headlines are kind of like Twitter in that we're constrained by a character limit. I probably effed around with this headline a few times, and then that happened. By "that happened," I mean me being an idiot. Fixed.
gamadaya's Avatar
gamadaya at 03/09/2009 20:58
My bro just got this problem yesterday, and I was pissed. I don't play the 360 anymore, hell I don't even live in the same house as it, but I was the one who bought it. We considered trying to RROD it on purpose, but then the towel trick actually worked. He was going to try the Wal-Mart swap, but I told him about this article. Hopefully he won't have to scam Wal-Mart and MS will actually do their fucking job.
Sexualchocolate's Avatar
Sexualchocolate at 03/10/2009 06:32
I have a brilliant suggestion for anyone with a RROD'd xbox...








Buy a PS3. You get what you pay for, well with M$ they give you as little as possible and charge for anything that could vaguely be described as an "extra". Buy a PS3, get everything you need for YEARS of online gaming (except the games) and do not worry about RROD ever again.

i just don't understand the blind fanboyism of going through so many broken consoles! If you went out a bought a brand new Ford Car and the wheels fell off after 6 months, would you go buy another one? If it happened again would you still buy another one?

I'm pretty sure you wouldn't. How about if the manufacturer KNEW it was going to happen but fooled you into buying a broken product just to get it into your home before their competitors did?

Take all the ludicrously priced perhipherals you've got and that pile of generic FPS games and trade them in towards a PS3. Get the Killzone bundle at £289 (You can't get much Xbox with HDD space and Online play for that!) and you'll never even want to play Halo again.

It'll cost you less in the long run and you'll be ready when the best games are too big for DVDs.
Gamechamp's Avatar
Gamechamp at 03/10/2009 08:59
I love how the guy above me refers to "blind fanboyism" while telling everyone to buy a PS3 in a completely unrelated post.
Dr Terror's Avatar
Dr Terror at 03/10/2009 09:51
Yeah could have used this trick 2 months ago when everybody I knew had their xbox die on them, All E7X errors, MS wanted $140AU to fix each one. No thanks & no new console. I can wait however many years for a 360 emulator.

I've got a Snes & it still works, My mates Xbox 1 still works, Im sure my commodore 64 still works. 360 is like the new fangled cell phone that costs lotsa bones yet dies in a year. MS lost me & a lot of people with this bullshit.
peterocc's Avatar
peterocc at 03/10/2009 10:32
@sexualchocolate - unfortunately, you're stuck with a super expensive system that only has a handful of playable games. KZ2 will only entertain you for so long before boredom sets in. Dont even bring up MSG4. I pay $60/game to play a game not watch cinematics.
Why do the Sony fanboys always go the "Halo" route??? It's no longer THE FPS everyone is playing. It's COD4 & World at War thats the best... oh yeah, because its a multiplatform title thats why.
eb9065's Avatar
eb9065 at 03/23/2009 16:04
How can you make your Xbox 360 show the red rings? I have a unit that it showing one red light and displaying error E74. Called technical support and they told me it would cost $99 to fix unless i can make the red ring come on.
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