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Taco Bell fails to deliver on Vita contest, blames hacker photo

Taco Bell recently held a giveaway for a PlayStation Vita, but upset its dogshit-loving customers by failing to make good on an alarming number of winning entries. The "food" company admits that "dozens" of customers were disappointed by not receiving their prize, and has blamed hackers for the upset. 

"We have learned that during a short period of time on January 30th, some people entering our Unlock the Box promotion erroneously received a message suggesting they had won a PlayStation Vita, pending verification ," confessed the company. "After a thorough investigation, and an additional review by the independent company administering the promotion, it was confirmed that these entrants viewed these messages as a result of others who attempted to gain illegal entry and defraud the system."

Taco Bell won't be able to give a prize to those affected, but will enter them into a second drawing. 

This is exactly what science fiction writers predicted for the digital age. A terrifying new era where people are forced to eat Taco Bell in order to win the hottest toys, only to have their hopes crushed by electro-terrorists. We've entered the dystopia of our nightmares.

Call Kurtis: Some Taco Bell Contest Winners May Not Get Prize [CBS Sacramento]








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Jim Sterling serves as reviews editor for Destructoid.com, head of the Podtoid podcast, and produces a number of news stories, original features, one-of-a-kind videos. With his passionate argumentative style, controversial opinions, harsh delivery, and dedication to brutal honesty Sterling is a name that you can't help but recognize. Likes PS2, iPod Touch, Silent Hill 2, Metal Gear Solid, Dynasty Warriors 3 Meet the rest of the team



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81 comments | showing # 1 to 50
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next 50 comments

RonBurgandy2010's Avatar - Comment posted on 02/23/2012 08:05
RonBurgandy2010
They must have been hacked, because they wouldn't even let me redeem my code.

Hacked means incompetent, right?
SithZombie's Avatar - Comment posted on 02/23/2012 08:07
SithZombie
Yes it does
OneRed's Avatar - Comment posted on 02/23/2012 08:09
OneRed
We were warned. DAMMIT, WE WERE WARNED!

Hkun's Avatar - Comment posted on 02/23/2012 08:13
Hkun
Obviously, it was Anonymous.
wickedsickzombie's Avatar - Comment posted on 02/23/2012 08:16
wickedsickzombie
Oh my goodness :-O
Dhaos's Avatar - Comment posted on 02/23/2012 08:16
Dhaos
"blames hacker" instead of u know there security staff. Im assuming it was someones job to prevent intrusion. They failed. So why arent they to blame? Ohh right cause hackers... Derp.
Nitex's Avatar - Comment posted on 02/23/2012 08:16
Nitex
You sure do hate tacos. Which I find very surprising.
CommanderMeaty's Avatar - Comment posted on 02/23/2012 08:19
CommanderMeaty
There goes another cons for this Era..
BalloonFighter's Avatar - Comment posted on 02/23/2012 08:21
BalloonFighter
Now I have to learn to wipe my ass with shells? Are you supposed to scoop with them?
Tristrix's Avatar - Comment posted on 02/23/2012 08:21
Tristrix
I feel bad for Teh Bell on this one. They're fucked either way. It's hard telling how many people were given false "you win" promises but I gather it's quite a lot based on how many people seem pissed. So either they give all those people Vitas and this contest/promotion ends up potentially costing them a fucking fortune far far beyond the original intention, or they don't give them Vitas and they're lying scumbags.

Sucks. Of course you have to feel bad for the people who were counting on those Vitas too, I don't want to neglect them, just pointing out the flipside of this.
Luigi takes over's Avatar - Comment posted on 02/23/2012 08:25
Luigi takes over
@Jim
Did Taco Bell make you fat or something Jim? You sure have some BEEF against it. (GET IT?)

@Dhaos
I don't imagine they had any real security staff, but I don't think they were really hacked either. You wouldn't blame bank security if someone successfully robbed a bank. We don't generally blame victims, man.

I maintain that I don't think Taco Bell was a victim, though. I think their system was poorly thought out and exploited through legitimate means. Hacking implies some breach of security.
RoninTK's Avatar - Comment posted on 02/23/2012 08:26
RoninTK
So is hacking another way to say...
"oh, we don't have enough Vita's to give away to the actual winners."

~ "Well how do we right the issue of people winning the contest online?"

"We blame it on hackers!"
Tristrix's Avatar - Comment posted on 02/23/2012 08:27
Tristrix
@luigi

"We don't generally blame victims, man."

Unless of course we're talking about victims of hacking, in which case we ALWAYS blame them. "They were stupid, their security was bad, etc etc"

Every time.
Occams electric toothbrush's Avatar - Comment posted on 02/23/2012 08:28
Occams electric toothbrush
@OneRed Beat me to it.
Arttemis's Avatar - Comment posted on 02/23/2012 08:34
Arttemis
Taco Bell won the franchise wars. Sandra Bullock told me.
thecharrr's Avatar - Comment posted on 02/23/2012 08:36
thecharrr
I smell class action lawsuit
John B's Avatar - Comment posted on 02/23/2012 08:39
John B
Sounds too close to those casinos who claim that they can't hand out jackpots due to "software errors" and that the person "didn't really win". I don't think many of those claims held up in court either.
craigums's Avatar - Comment posted on 02/23/2012 08:43
craigums
wow, somehow I now think less of Taco Bell
Tristrix's Avatar - Comment posted on 02/23/2012 08:43
Tristrix
@thecharrr

Isn't that just like us as gamers? Company has a contest to give away free Vitas and we take them to court over it? I'm sure there's a moral to the story here somewhere if I could be bothered to find it.
NickCull's Avatar - Comment posted on 02/23/2012 08:50
NickCull
This just in: Anonymous claims responsibility, members were upset that they were given Fire hot sauce instead of the Mild they asked for. Asked for further comments, Anon members then said, "DAMMIT, THERE'S SOUR CREAM ON HERE TOO!"
SomeStatic's Avatar - Comment posted on 02/23/2012 08:50
SomeStatic
You figure it would be cheaper for them just to purchase a Vita for the winners (hacked or not) than deal with the consequences of the potential backlash?
SomeStatic's Avatar - Comment posted on 02/23/2012 08:50
SomeStatic
You figure it would be cheaper for them just to purchase a Vita for the winners (hacked or not) than deal with the consequences of the potential backlash?
SomeStatic's Avatar - Comment posted on 02/23/2012 08:50
SomeStatic
You figure it would be cheaper for them just to purchase a Vita for the winners (hacked or not) than deal with the consequences of the potential backlash?
Time Glitch's Avatar - Comment posted on 02/23/2012 08:51
Time Glitch
Goddamn it Jim. I want a Beefy 5 Layer Burrito now.
Captain of the Zanarkand Abes's Avatar - Comment posted on 02/23/2012 08:53
Captain of the Zanarkand Abes
I say taco bell should at least give out a consolation prize, like free tacos for everyone!
Tristrix's Avatar - Comment posted on 02/23/2012 08:54
Tristrix
@SomeStatic

Depends on how many people were affected, I suppose, and as I mentioned a bit earlier, it seems like there might be a whole lot of them based on how much buzz there is about this.

On top of that, you figure for every 50 or so of those they have to give out, that's an entire year's full time salary for someone they could hire instead. Maybe that thought is a little too current-events-topical for a video game blog comment but I think it's worth considering, don't you?
fetusmilk's Avatar - Comment posted on 02/23/2012 08:56
fetusmilk
you know whats weird. you never ever ever hear about the people who win prizes like this. remember when cereal boxes gave out trips to disney world and froot by the foot gave out all kinds of expensive prizes. like remodel your room etc.

ive never heard of anyone ever winning these contests.
llort het's Avatar - Comment posted on 02/23/2012 08:58
llort het
Well that sucks for everybody. Although in the interest of PR and making their customers happy, I hope they provide a better consolation prize than "entering them in a second drawing"
Silverx2's Avatar - Comment posted on 02/23/2012 08:58
Silverx2
There is nothing better then an overweight person hating on fast food.
TheChosen's Avatar - Comment posted on 02/23/2012 09:01
TheChosen
Great.

Now Im hungry.
SephirothX's Avatar - Comment posted on 02/23/2012 09:02
SephirothX
Does this mean i need to start using seashells when i shit?
salamagogo's Avatar - Comment posted on 02/23/2012 09:10
salamagogo
Can-i-just-get-a-burrito-filled-with-sour-xcream,please?and-a-diet-coke
salamagogo's Avatar - Comment posted on 02/23/2012 09:11
salamagogo
*cream
VoltySquirrel's Avatar - Comment posted on 02/23/2012 09:12
VoltySquirrel
I guess that means I love dogshit.
SebasGR's Avatar - Comment posted on 02/23/2012 09:14
SebasGR
@SephirothX You made may day.

The problem here is that some people were promised something through the company's website, regardless of this being an error or not. The company has to take responsibility in this.
Jay Me's Avatar - Comment posted on 02/23/2012 09:15
Jay Me
That Edgar Friendly is a real bastard! (You are fined one credit for a violation of the Verbal Morality Statute)
Jesse7277's Avatar - Comment posted on 02/23/2012 09:23
Jesse7277
@Dhaos
Yeah its all taco bell's fault. They should've prevented the hack. The poor hacker was just doing his given right. Fuckin up everyone else's shit. You're what's wrong with this world. Eat a dick:)
Nintendan's Avatar - Comment posted on 02/23/2012 09:25
Nintendan
TL:DR
Jim ate shit loads of toco bell, now mad he didn't win.
;)
VitaminShoe's Avatar - Comment posted on 02/23/2012 09:44
VitaminShoe
Yeah fuck people who try to cheat and exploit the system. Fuck them right in the ear when they then go on to pretend to be the victim later down the road. Fuck everyone who defends them. All they do is make everyone else miserable over some trivial bullshit. This kind of thing puts Taco Bell in a tough spot I'm not sure what the best resolution is.
Hex65000's Avatar - Comment posted on 02/23/2012 09:44
Hex65000
I'm going to go out of character and be an optimist on this one. I didn't waste my money on recreational " food " for a chance to have a game machine that I currently don't want. As an added bonus my personal data won't get mined (as easily) by Pepsico. Yep. I don't see a downside here.
phr33kachu's Avatar - Comment posted on 02/23/2012 09:49
phr33kachu
Fattie condemns Taco Bell. This is glorious.

Why is Jim Sterling such an agenda whore lately? LET'S DEFEND BIOWARE WRITERS! LET'S FIGHT TACO BELL! JUMP IN LET'S SAVE THE WORLD KICK OFF YOUR SHOES AND PUT ON YOUR SUNGLASSES. Hang it up Jim. ¬_¬
miquonranger03's Avatar - Comment posted on 02/23/2012 09:49
miquonranger03
I smell a class action suit, and, coincidentally, a lot of the children of lawyers going to college.
Kaden101's Avatar - Comment posted on 02/23/2012 09:52
Kaden101
What seems to be their boggle?
Dr Light ate your Magicite's Avatar - Comment posted on 02/23/2012 09:53
Dr Light ate your Magicite
Don't care, I go to Taco Bell to eat wonderfully debilitating crunch wraps and cheesy gordita crunches, not win stupid game systems that I don't want anyway. The Vita is basically the bastard love child of the Gizmondo and N-Gage. No thank you, I'd put that shit right back in the box, and hope it comes out better next time.

Sorry, all this Taco Bell talk has made me ornery for that deliciously foul almost-food.
Mr Andy Dixon's Avatar - Comment posted on 02/23/2012 09:58
Mr Andy Dixon
No quiero Taco Bell.
aminoaccident's Avatar - Comment posted on 02/23/2012 09:58
aminoaccident
@Balloon Fighter
Not knowing how to use the shells from Demolition Man still bothers me today.
Furyfire's Avatar - Comment posted on 02/23/2012 09:59
Furyfire
System is out now.. just buy it ;p
Levi Dzhugashvili's Avatar - Comment posted on 02/23/2012 10:00
Levi Dzhugashvili
@Dhaos, if a script kiddie was able to get into their system...then yes it is. We aren't talking like super elite hackers trying to get a $250 system or bring down Tacobell.. especially if it was only to get $250 item. I mean why do that when they could just go after 1 individual persons identity and then use their credit cards.. Personal security should statistically be less (since people are stupid).

So while you and everyone else who wants to blame the hacker...Taco Bells security should be able to handle someone trying to get a $250 item...unless OMG THEY WENT AFTER YOUR CREDIT CARD NUMBERS FROM PEOPLE EATING TACO BELL AND KFC

AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAH!

I GOTTA PAY WITH CASH NOW FOR MY TACO's and 2 BUCKETS OF CHICKEN

Now that would be great and worth their time not a ps vita...
Dhaos's Avatar - Comment posted on 02/23/2012 10:01
Dhaos
@jesse7227 im not saying the hackers are right or they should have done it. I would for once like to see a company take responsability for there failings. No one ever says "oh fuck we messed up and didnt implement this correctly. " its kind of like how everyone praises god for a victory but never blame him for defeat.
Gwendolyn's Avatar - Comment posted on 02/23/2012 10:03
Gwendolyn
I don't believe them. There were other promotions in the past where the food companies didn't calculate the popularity of the product (like KFC giving away free chicken) or they produced too many winning slips or they didn't expect to honor their promise (McDonalds giving away free burgers if the US won The Olympics). Sorry but using the hackers in this occasion seems like a lame attempt to shift the blame away from them to a random party.
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