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Super Smash Bros. Brawl Errors: More than meets the eye (Update) photo

[Editor's note: Before panties are bunched, please read the official update/clarification to the following story.] 

It has been a long and rough journey for those of you waiting to get your hands on Super Smash Brothers Brawl for the Wii. With the launch date delayed, and then hitting Japan first, you still stayed strong. Some of you even braved snow storms only to find out that your local store was closed due to the bad weather. A few of you still managed to stick through it and even blog about it everyday so that the other fans would not need to go through the pain of discovery, and learn things about the game as they play it. Thank you all. For your dedication, just like in Japan, a small percentage of you will receive a new character. Its name is "Unable to read the disc."

If you have yet to hear. A few gamers around the world who picked up SSBB on launch day, will not be able to play it for up to a week. The reason? The DVD lens in the Wii is dirtier than the waste of life, human sesspool, talented actress and singer Paris Hilton. Nintendo has a remedy for you and plans to make the fix for free. What's the problem? Like the transformers, this is far more than meets the eye.

Click "View Story" to take the red pill

I have decided to update this story because of all of the confusion in the comments here and on Digg.

#1. An insider from Nintendo has confirmed that dust are smoke are not the only cause. Some drives are in fact bad. The point being, Nintendo has lied to you about the cause of SOME of these errors.

#2. As stated in #1 and in this article, this LIE benefits gamers for the inconvenience. It is a chance to get a new Wii or have your old Wii updated with a new drive or cleaned if it actually does apply. Hell, if you want a new Wii, go out and buy SSBB now and send the Wii in. New is always better than old.

#3. I am not trying to start a "Conspiracy" and made it very clear that the odds of it happening to you are not very great. Look around on the internet. There are a lot of people having this same problem. This is a REAL issue. I have had a flood of emails and calls with people saying the exact same thing and even sending in pics and video of the error.

#4. Some of these errors may be dust and dirt. I made it very clear that not everyone having this issue is the result of a bad drive. Nintendo said this as well. There is a line at the bottom...In most cases these "Replaced consoles were for the most part, older Wii's that came out at or around launch." The key word here is "MOST" I understand that maybe you personally have a launch Wii and it plays just fine. At no point did I say it wouldn't. Only that there is a small chance that you will have issue. Launch consoles makes the chances higher for a few reasons even though statistically, you are probably safe either way.

#5. In my reasoning, I only point out things that make it clear that Nintendo was not honest about why these consoles are having issue. I never said that I knew the reason, only that I knew that Nintendo gave us an answer to cover the actual issue. I was and still am completely correct in my comments. These were all common sense. AN INSIDER AT NINTENDO JAPAN CONFIRMED WHAT I SAID IN THIS STORY IS CORRECT! After another email exchange I was told that the Japanese problems were found in less than 3% of Wii consoles that had played Brawl. This would mean that overall it would be slightly higher because obviously, not every single Wii owner has Brawl. It is safe to speculate that there are more defective units out there that haven't had issue as of yet because they have not played the game. I was also told that no numbers are in for the U.S. but there have already been more cases reported by percentage than in Japan. Thus, I assume the "Defect" will be a bigger problem in the U.S.

#6. This is a defect. Some comments make it clear that people cannot understand what a "defect" is. A defect is not dirt and dust. A defect is a faulty drive that Nintendo replaces. Please Wiki the word defect before you decide to throw your own Matlockery in the mix.

Back to the original story

Let me make this clear. As of right now, there are only a handful of Wii owners reporting this problem. No numbers have been released from Nintendo concerning these defective consoles. I say defective because that is what this issue is. A product defect. I just wanted to make that clear before I continued. I am not trying to start an anti-Wii campaign. I just don't feel like rehashing the debacle that happened with 2, yes 2, defective Xbox 360 Elites and seeing pictures all over the internet making it feel like houses all around the world were flashing red again.

Here is the official statement from Nintendo.

Super Smash Bros. Brawl utilizes a double-layer disc which has a large memory capacity. A very small percentage of Wii consoles may have trouble consistently reading data off this large capacity disc if there is some contamination on the lens of the disc drive. Nintendo has specialized cleaning equipment that can resolve this problem. (Please do NOT attempt to clean the lens yourself, as you may damage the system.)

They also state that there will be no shipping cost or fee to users in the U.S. and Canada to make any repairs over this issue. This is more or less expected by us gamers and seems to be rather generous for Nintendo. The Wii is the most profitable console of the current generation even though it is the cheapest. Nintendo does not give things out for free no matter what a good PR tells you.

Here is the issue. It is bullshit. Well, not 100% for every case I am sure but I can confirm, after calling a ton of Wii owners and doing the Matlockery that I love to do, that "Dirty discs" are not the only issue here. After talking to someone last night, that just bought a brand new Wii and picked up SSBB and ran into this problem, I started to dig deeper. I looked back to find out if there was something in the past that could shed light and make a little more sense. I just couldn't buy that smoke and dust would cause 1 disc, even though it has some magic new technology that didn't make it to any previous Wii games, or DVD movies that people on modded Wii's don't seem to have problems with.

First up: I remembered a few years back when Nintendo explained that Slot loading DVD drives were much better at keeping a console clean inside. Hell, it was a listed selling point when compared to the Xbox 360. The felt in the disc slot is designed specifically to "wipe" a disc clean (to some degree) upon insertion. I can also tell you that a few of the friends I talked with, smoke like a wildfire in the same room with their Wii's and have had no problems playing SSBB. O.K. So maybe it's not smoke. Big deal right?

Second: Nintendo asks users with the issue,  "Please do NOT attempt to clean the lens yourself, as you may damage the system." This made me a little curious. Why would Nintendo ask users to ship off a working console that has issue with only one game to be cleaned? Wouldn't it be cheaper to ship out these magical cleaning discs to users instead of the high cost to the company, as well as the inconvenience they would be causing the user? If it's a dirty lens, most store bought DVD lens cleaners would do the trick. The lens in the Wii is not made out of a special substance that no other DVD drive has. This just doesn't seem to add up, which brings me to my next point.

Third: If the lens was dirty, won't it just get dirty again? Does Nintendo have a magic cleaning solution that can now repel dust and smoke residue for life? Am I the only one that see's this? If this is the actual issue, it would mean that in the future, at some point, it may very likely occur again. This makes me assume that Nintendo plans on offering this for the lifetime of the product. That is great, right? Nintendo plans on fixing its problems over an over again at cost to the company and at an inconvenience to the fans. It makes perfect sense.

Bottom Line: It is bullshit. It is just hard for me to swallow that some users that really expose their Wii's (I can't believe I just wrote that) to smoke and dust and aren't having issue, while others are having problems straight out of the box. I do not know exactly what the culprit is, but I know that Cheech and Chong are not the majority of what is causing it.  I am also willing to bet that every one of the repaired Wiis will come home with a brand new DVD drive and not just a quick cleansing.  

[Update: After being contacted by an inside source at Nintendo, I can confirm that some of the consoles that had the same issue in Japan last month were in fact replaced and not "Cleaned" as Nintendo stated. In most cases these "Replaced consoles were for the most part, older Wii's that came out at or around launch." (Sorry Dave, that brand new Wii you bought must have been old somehow) This is actually great news for the general consumer though. A new Wii is always better than an old one. So the statement from Nintendo is a lie that in some way works out better in the long run for gamers. Although, this makes the likelyhood of a pricedrop in the near future a lot less likely to happen. Remember Nintendo prints the money, not spends the money.]

 


Continue: More wii stories





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126 comments | showing # 1 to 50

Mabec's Avatar - Comment posted on 03/09/2008 08:43
Mabec
Wow, you got contacted by a represent from Nintendo 1 minute after you made this post? Amazing :)
tsunamikitsune's Avatar - Comment posted on 03/09/2008 08:44
tsunamikitsune
I haven't had a chance to play Brawl yet (bought it last night, going to my girlfriend's today, since she has my Wii), but I hope I don't have any issues with this.

Virtual Console aside, this game is the only reason I still have my Wii.
Toneman's Avatar - Comment posted on 03/09/2008 08:45
Toneman
Mine works fine. Fuck all of you with broken Wiis, I'm playing BRAWL!
aborto thefetus's Avatar - Comment posted on 03/09/2008 08:46
aborto thefetus
AT LEAST THE BASTARDS GOT BRAWL!

I AM FILLED ANGER!

FUCK GAMESTOP AND FUCK MY BROTHER WHO SAID HE WAS GOING TO RESERVE IT!!!

GODDAMN IT, I'M DYING INSIDE!
Luigi's Avatar - Comment posted on 03/09/2008 08:50
Luigi
Somebody from Nintendo that doesn't work ?

Wait... this is wrong. Very wrong.
Luigi's Avatar - Comment posted on 03/09/2008 08:51
Luigi
Fuck I meant something.

God damn it now the moment is ruined.
Holyetheline's Avatar - Comment posted on 03/09/2008 08:51
Holyetheline
I got a launch Wii. Hopefully it doesn't have Brawl issues.
JJ Rage's Avatar - Comment posted on 03/09/2008 08:53
JJ Rage
I haven't had any problems with Brawl yet (got it on Friday), but I bought my Wii on Black Friday this past Fall, so it's probably newer. I played it for about 7 hours straight earlier tonight. I finally just decided to take a break... to play Bully.
JJ Rage's Avatar - Comment posted on 03/09/2008 08:55
JJ Rage
@Aborto


Go to a Blockbuster store. They'll almost guaranteed have retail copies, and no one knows about it.
RaiRed's Avatar - Comment posted on 03/09/2008 09:01
RaiRed
I hear the game isn't working for people with Wiis that have a modchip installed. I've only heard it about one particular modchip, Wiikey. Guess that's karma in the end.
Mabec's Avatar - Comment posted on 03/09/2008 09:01
Mabec
Alrighty then Ron, make sense... (i read it all btw)
Boolean's Avatar - Comment posted on 03/09/2008 09:27
Boolean
Holy crap, investigative journalism on Dtoid!

I'd never even thought of that third point, which is a pretty fucking moronic excuse on Nintendo’s part now that I realize it. So what do you think is actually wrong with those consoles? Bad hardware, bad software (I got mine at launch and the front end dies every now and then), demons?
s0lesurviv0r's Avatar - Comment posted on 03/09/2008 09:28
s0lesurviv0r
Has there been any word on whether regular cleaning discs would work or not?
Boolean's Avatar - Comment posted on 03/09/2008 09:29
Boolean
btw has anyone torn a Wii that is getting the error apart and compare it to a replaced one? It would be interesting to see if they are actually putting a new type of laser or something that is needed to play the new games.
Eschatos's Avatar - Comment posted on 03/09/2008 09:29
Eschatos
That sucks a lot. If it happens to me I will shoot someone.
vandamguy's Avatar - Comment posted on 03/09/2008 09:39
vandamguy
Esch: if it happens to you , just burn another copy :P
MissHinasaki's Avatar - Comment posted on 03/09/2008 09:49
MissHinasaki
Ya know, I've always noticed that Nintendo has been mysteriously helpful when when of their products is "defective". When I got my DS, the power switch broke immediately. I got to send it in for a free repair and when it came back it wasn't fixed, it was new... This seems strange to me. Why the hell couldn't they just fix the god damn spring in the switch instead of sending me a completely new product? They're odd ducks, that Nintendo...
SPIDER PIG's Avatar - Comment posted on 03/09/2008 09:50
SPIDER PIG
or you could just stop turning on your wii.
worked for me, i never see that message anymore.
onomelon's Avatar - Comment posted on 03/09/2008 09:54
onomelon
Ok, first I have to call off for 1, possibly 2 days of work due to the great blizzard of 08, which is gonna cost me big time. Then, I find out that there's a possibility that the copy of Smash Bros I had planned to get today has a slight possibility of not working, meaning that I'll have to ship my precious Wii out? Man, this is the worst weekend ever
mistic's Avatar - Comment posted on 03/09/2008 09:55
mistic
wow that's a pretty lame excuse indeed ( and a damn fine job of matlockery Ron! ) but if they give you a new one in return, there's not that much harm done I guess...

What about your savegames then? aren't they like embedded into the Wii?
crunks's Avatar - Comment posted on 03/09/2008 10:02
crunks
My launch Wii plays it fine. However, I haven't been able to connect to ANYONE on a random WiFi match. I've been able to spectate, but not fight. :(
Andrex's Avatar - Comment posted on 03/09/2008 10:11
Andrex
Speaking of Storms...I waited almost 2 hours in order to go to the EB games that i did a pre-order on..but the bus never showed up..let a lot we had Ye high snow and Ye High temperature..so i don't really care about about the game not reading now, now my only goal is to get that damn copy
wardrox's Avatar - Comment posted on 03/09/2008 10:17
wardrox
My Xbox 360 Elite got the rrod after 4 months... just saying.

Also, I get 4 red lights when the video is un-plugged... I think.

Also, also, LOL
HarassmentPanda's Avatar - Comment posted on 03/09/2008 10:20
HarassmentPanda
Ron Workman is the champion of Internet Matlockery and insider information. If this man wrote a book about his secret knowledge of the gaming industry it would be soaked in alcohol and full of tits, but impressively large none-the-less. Bravo, Mr. Workman. Your service to this community is greatly appreciated.
Magesx's Avatar - Comment posted on 03/09/2008 10:23
Magesx
What? What was that? MGS4 is a Wii exclusive?!
CronosBlade's Avatar - Comment posted on 03/09/2008 10:26
CronosBlade
Oh yeah? I can't evwen get the spectator mode to appear. WTF
BluDesign's Avatar - Comment posted on 03/09/2008 10:30
BluDesign
@mistic

If they're replacing the drive, that has nothing to do with saved games and VC content.

Also to whoever asked, I doubt you'd be able to tell if they changed the laser or not just by looking at the lens. Unless they switched to a totally different drive or different revision, I doubt you'd notice anything different at all.
manasteel88's Avatar - Comment posted on 03/09/2008 10:32
manasteel88
so wait you send off your wii and they replace it? so what happens to all the VC games/internet channel and save data...do I get a refund or am i just supposed to piss away more money...

something is indeed fishy
Samit Sarkar's Avatar - Comment posted on 03/09/2008 10:40
Samit Sarkar
Ron Workman is an investigative reporter along the lines of Woodward and Bernstein.

Great story, dude...and you’re right, something definitely seems off about this whole situation. I call shenanigans!
Mxyzptlk's Avatar - Comment posted on 03/09/2008 10:43
Mxyzptlk
@ manasteel88:

From what I've read, other people who've had to have their Wii fixed have gotten all the original data and VC games transferred to the new system. They just copy it from the old drive to the new one. If the Brawl issue happens to you and you're paranoid, you can always back your saves up to a SD card first. And I'm sure Nintendo would credit people for their VC games if they're lost. Otherwise the Internets would explode with people bitching.
Professor Pew's Avatar - Comment posted on 03/09/2008 11:05
Professor Pew
I didn't think it was possible to hate Nintendo any more than I already did, but they somehow found a way.
Quest's Avatar - Comment posted on 03/09/2008 11:05
Quest
I call my friend at nintendo ... yeah on a sunday ... and he told me that ron is an idiot ... know what ... i agree with him

Ron keep playing you MGS4 on your 360 :)
Pepillou2's Avatar - Comment posted on 03/09/2008 11:13
Pepillou2
I played just one random online fight. Then noone connected. Noone sucks at Brawl.
CannibalCalvin 's Avatar - Comment posted on 03/09/2008 11:13
CannibalCalvin
I love you Ron.
Joe Burling's Avatar - Comment posted on 03/09/2008 11:15
Joe Burling
Wii's have, by and large, been very stable with little to no issues. Then again, I would expect this since it is using 10 year old technology. The 360 is very unstable, but it's still my favorite console out there.

Funny story: I bought the Best Buy warranty which has made my endless string of RRODs bearable. However, during my last RROD, not only did I receive a new 2008 box with HDMI, but I also received a $53 gift card. Why? The Best Buy employee explained that the return policy states that if the price drops between the time I purchased the item and when I had it replaced, that they will refund me the difference. The moral to this story? Buy the frickin retailer warranty and you'll be happy each and every time your 360 breaks. I can't wait for my 360 to break again. Thank you, Microsoft, for making such crappy hardware!!! This is great!!!
BlindsideDork's Avatar - Comment posted on 03/09/2008 11:33
BlindsideDork
But Joe, how many warrantys have you bought?
Joe Burling's Avatar - Comment posted on 03/09/2008 11:39
Joe Burling
I've bought 2. That's 120 bucks. I got 50 back. That's 70 bucks I've spent. I'm on my 6th 360 (7th if you count the one that was DOA). It was well worth every cent.
Crunshii's Avatar - Comment posted on 03/09/2008 11:50
Crunshii
@ Ron

Nice article, nice way of getting the info around consumers. Yea there is something fishy about the way nintendo took care of that problem but at least, their doing a [secret] call back on a whitelie to the defective units and replacing them with brand new Wii's (if all of this is true of course). Something I wished (and I think other 25million gamers) Microsoft would do, you know, fix the damn friggin console with 0 problems.

The way BuckF1tches enjoys his console shows how messed up this generation of gamers have been exposed to brain-damage from the 360.
lvl54spacemonkey's Avatar - Comment posted on 03/09/2008 11:56
lvl54spacemonkey
I'm hoping when they replace the console they're transferring saves and Downloaded content to the replacement one. I've heard Nintendo don't tend to do that if you have a faulty Wii.
Sam Spectre's Avatar - Comment posted on 03/09/2008 11:59
Sam Spectre
That Wii is a dirty little whore
Sindicate's Avatar - Comment posted on 03/09/2008 12:01
Sindicate
@ lvl54

they won't transfer your save dataor your downloaded content, but you can download it again for free. i recommend pickin up an sd card and transferring the data over to that before you send it so you have it all when you get it back. also, when you transfer it from the sd card to the wii system, you won't be able to transfer the data if you haven't played the game yet on the new system. does that make sense..i dunno. for example: you won't be able to transfer zelda data to your wii until you actually put in the zelda disc.

this is just from my personal experience.
Sindicate's Avatar - Comment posted on 03/09/2008 12:03
Sindicate
and when i called my wii just a few days ago, she said because i had already sent it in once, theyre just transferring the data over and sending me a brand new console.
DGX Goggles's Avatar - Comment posted on 03/09/2008 12:06
DGX Goggles
tl;dr

Seriously though, when I read about Nintendo needing to "clean" the Wiis that is what I thought too. Only a fanboy would have bought that "specialized cleaning equipment" BS.
Ichigo Style's Avatar - Comment posted on 03/09/2008 12:20
Ichigo Style
Underpowered lenses in MY Wii? It's more likely than you think...
That's what this boils down to, and there was the same issue with the the japanese release, did you think that the US version would be unaffected by this? It's the same hardware.
MaxVest's Avatar - Comment posted on 03/09/2008 12:21
MaxVest
Awesome rumor that everybody already speculated on during the Japanese SSBB launch!

It's probably true, but if we could get people to crack open their Wiis and mark some of the parts with permanent marker before they send them in, then we would be able to figure out what (if anything) is getting replaced. That would be true matlockery.
Krayven's Avatar - Comment posted on 03/09/2008 12:32
Krayven
Mine works perfectly.
It still worries me though.
Dexter345's Avatar - Comment posted on 03/09/2008 12:34
Dexter345
Oh no! I've got a launch Wii!
PsychosesMan's Avatar - Comment posted on 03/09/2008 12:35
PsychosesMan
Christ, not only is it a cheapass overclocked GameCube with pre-existing technology slapped on and labeled "innovation", it can't handle dual-layer discs. No wonder Nintendo makes such a profit on these things.

That said, I will still be acquiring a Wii solely to get my Mario Kart on.
SWE3tMadness's Avatar - Comment posted on 03/09/2008 12:48
SWE3tMadness
My Wii has never given me problems. I've been having trouble playing my old copy of SSBM on it, but that's only because the disk is scratched as hell and I'm surprised it still runs. I got my copy of Brawl about three hours ago, but I was going to wait to play it until my brother gets home. However, now I'm going to start it up just to make sure it works. >.>

This sucks, but at the very least, Nintendo is offering to fix it. I don't really care how they do it - cleaning, replacing, whatever - just as long as we don't have to pay through the nose and can get the system back in a reasonable amount of time.
DanielMachine's Avatar - Comment posted on 03/09/2008 13:00
DanielMachine
Ah damn, I have a launch Wii.
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