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Steam offering refunds for PC version of From Dust

Aug 24 // Jim Sterling    @JimSterling

Well, here's something you don't usually see -- a refund on Steam. Apparently, Ubisoft has been unable to deny that the PC port of From Dust is absolutely atrocious and, not long after revealing that it'll be patching out the horrible DRM, it's start letting customers know they can get their money back. 

"Ubisoft has just announced that they are working on a patch that will eliminate the need for any online authentication for From Dust. The patch will release in approximately two weeks," states a customer support ticket. "If you don’t want to wait for the patch or if you haven’t played the game, per Ubisoft’s request, we will issue refunds for this title. If you would still like your purchase of From Dust refunded, please reply to this ticket."

The wording is a little vague, as "if you haven't played the game" is presented as both a requirement and an option, but I'm guessing that the refund will be retracted post-patch, unless your game is unplayed. Either way, the word "refund" isn't something you see when talking about digital distribution, so this is fairly big stuff. 

The PC version of From Dust is widely criticized for having terrible controls, fixed framerate, various bugs and, of course, the soon-to-be-eliminated DRM. 

Steam Is Offering Refunds For From Dust [RPS]


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Jim Sterling // Former Reviews Editor
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