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Square Enix sued for 'deceiving' customers photo

Square Enix is facing a federal class action claiming that 100,000 customers have been deceived by the publisher over fees related to subscription-based MMO Final Fantasy XI. It's been alleged that Square Enix lied about or purposefully concealed information on its monthly fees, penalties for late payments, interest, restrictions and a number of other items that were not disclosed in full to the consumers.

Plaintiff Esther Leong of San Francisco expects Squeenix to cough up over $5million for "unfair business practices, false advertising and unjust enrichment." The suit is being represented by Ronald Makarem and Michael Kim.

I personally like the idea that these people are complaining about not knowing all the facts as if that would have stopped them subscribing anyway. I'm fairly certain anybody complaining about being "lied to" would still have signed their lives away if they were told that the game could give them cancer. Works for the cigarette companies.

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31 comments | showing # 1 to 31

phantomile's Avatar
phantomile at 06/24/2009 16:24
I played FFXI for about a year and can guarantee that these people suing have absolutely no idea what they are talking about.
Rockvillian's Avatar
Rockvillian at 06/24/2009 16:24
Now's our chance to sue them for misleading us with "Final" all these years
Reien's Avatar
Reien at 06/24/2009 16:29
I actually think this is might be a legit case. Square Enix policies on canceling/renewing accounts are pretty shady if I remember correctly.
mix's Avatar
mix at 06/24/2009 16:30
mmorpg = $$

I knew this game cost a monthy fee before I even saw it come out and that's why I never gave it a try :/
Elsa's Avatar
Elsa at 06/24/2009 16:46
Eh... the courts will determine if disclosure was appropriate or not. Cases like this, whether they proceed or not, are a bit of a wake up call for how all "monthly fee" type games manage their subscription process... and I'm sure that some are rather shady in their dealings.
AliasWyvernspur's Avatar
AliasWyvernspur at 06/24/2009 16:52
If you don't know how to cancel a FFXI account, you are officially a retard.

If you didn't read the warning about the monthly fees to play the game, you are officially a retard.

Sadly, the courts (as well as the world) are full of undiagnosed retards.
elysse's Avatar
elysse at 06/24/2009 16:54
I agree, phantomile. I looked into doing FFXI on my ps2 I was dumbfounded at not only the startup cost, but the monthly cost on top of that.. it's why I didn't do it and went to WoW. You can't NOT know what you were getting into with that. That they were robbing us blind (or trying to) I'm sure squenix wouldn't even begin to deny.. but they were VERY up front about it.
mudkip5000's Avatar
mudkip5000 at 06/24/2009 17:11
I played ffxi for close to two years and dont remember any charges that...

OH...HEY...yeah, I remember now. The Playonline thing...and the...yeah..

Right on..
aaronf's Avatar
aaronf at 06/24/2009 17:24
Only lawyers benefit from class action suits.
Crunshii's Avatar
Crunshii at 06/24/2009 17:29
I think he means the playonline extras. That stupid card game and something else I cant remember. Also for creating each additional character SE would charge a extra buck. You have the option to delete but not sure if that automatically removes the monthly charge.

SE did use to ban people who played the game for years with no remorse if they broke one of SE rules or if many people complained about certain player. Kinda like XBL is to their members.
Genius's Avatar
Genius at 06/24/2009 17:34
The only thing I remember about FFXI (besides the fact it was the most boring and least solo friendly MMO ive ever played) is its canceling process was a pain in the ass.
-PL-'s Avatar
-PL- at 06/24/2009 17:36
Actually I've seen some pretty shady stuff happen with FFXI subscriptions. If you subscribe near the end of a month, I've seen Squenix charge full price for a month even if you only were subscribed for 3 days that month.

Let me explain further: Normal MMO's start your billing on the day you subscribe. If you subscribe WoW on September 24, they will bill you again on October 24, November 24, and so on. FFXI does some weird thing where they always charge at the beginning of the month, and supposedly if you are only subscribed for a fraction of a month, they only charge you for a fraction of a month. But the billing system gets messed up, and sometimes, say you subscribed on September 24, they will bill you for the WHOLE month of September on October 1st, and then charge you for the whole month of October on November 1, and so on. So basically, you get gypped out of 24 days of gameplay moneywise. Squenix could definitely use some reform on their billing system and Playonline in general. I'm so glad they're ditching it for FF14.
Magnalon's Avatar
Magnalon at 06/24/2009 17:58
@-PL-
"Actually I've seen some pretty shady stuff happen with FFXI subscriptions. If you subscribe near the end of a month, I've seen Squenix charge full price for a month even if you only were subscribed for 3 days that month."
That's not shady. FFXI specifically states that it does this when you sign up. It's called a "prorated system", and is a common business model.

Sucky for users? Sure. But not "shady" business tactics, especially when they explain explicitly what prorated service is. It's the 12 year olds that steal their parent's credit cards and don't read it that complain.

AliasWyvernspur has the right idea people: read your agreements, don't just always click "I agree".
phantomile's Avatar
phantomile at 06/24/2009 18:11
@-PL-, yeah I think that might have actually happened to me. Well, more like a week and a half, not 3 days, but it still sucked.

Either way, its nothing to SUE over.
Holyetheline's Avatar
Holyetheline at 06/24/2009 18:21
I like your cigarette comment at the end of this post. It really puts things into perspective for me.
Mr Kite's Avatar
Mr Kite at 06/24/2009 19:02
Fuck the bastards.(plaintiff)
Takeshi's Avatar
Takeshi at 06/24/2009 19:03
What? Smoking is bad for you? Seriously?
Polo Guy's Avatar
Polo Guy at 06/24/2009 19:17
"penalties for late payments, interest, restrictions" These guys are suing because they're deadbeats? Who would of thought if you don't pay your bill the company would get pissed off and charge you for it?
HiddenAHB's Avatar
HiddenAHB at 06/24/2009 19:59
Next time i forgot to pay a bill i'm going to sue those guys so HARD!
koehler83's Avatar
koehler83 at 06/24/2009 20:55
Yeah, these are baseless claims.
manasteel88's Avatar
manasteel88 at 06/24/2009 21:08
can I sue for making a shitty 360 port?
jdog10880's Avatar
jdog10880 at 06/24/2009 21:17
I remember this game having a lot of stupid fees ($15/month, $1/month for a crappy card game, $1/month for extra characters) and those were definitely fully disclosed as I recall.

The part that I definitely don't recall seeing is the part about the penalties for late payments and interest. WTF is an MMO charging penalties and interest on?
DinnertimeNinja's Avatar
DinnertimeNinja at 06/24/2009 21:24
So yeah guys, you know that big wall-o-text that there was when you signed up for the game that had the big "I accept" button underneath that you hastily clicked?

Case closed.
GRIMDARK's Avatar
GRIMDARK at 06/24/2009 21:55
I don't know how anyone could play that game for any length of time. What a grind-fest.
Turbofail's Avatar
Turbofail at 06/24/2009 22:02
@ Magnalon: You gotta be shitting me. I've signed up for hundreds of services in my life, cable, phones, all sorts of stuff. I've never been charged twice because I happened to get cable at the end of the month.

"I'd like to sign up for cable please"
"Oh you can't, wait for a few days, then call us back, it's the end of the month so nobody will sign up yet"

What the hell are you smoking?
bustaballs's Avatar
bustaballs at 06/24/2009 22:21
Hard to cancel? You go into the PoL options and click... omg... wait for it.... CANCEL! Unlike WoW, it doesn't hassle you to answer a bunch of stupid fucking questions and unlike Xbox Live, it doesn't require you to call someone on the phone and say over and over again, "Yes, I'm sure I want to cancel." It's pretty fucking basic stuff people. It tells you all of the charges before you make them.
Double J's Avatar
Double J at 06/24/2009 22:36
Okay, criticizing the game aside, it is an MMO. there are fees. $12.95 for first character, $1 for each additional character (which isn't needed since you can have as many classes on one character as you want). $1 for Tetra Master (which is a separate game bundled with most copies). You can get a PlayOnline Plus account, some extra fee or another that nobody ever subscribes to for extra features.

That's it. If you create an account and play one character, $12.95 a month. And you can't click a button to accidentally sign up for anything else. You know full damn well what you're getting into for each and every fee, and they ensure this with a lengthy process that's a pain in the ass if you want to make a second character. There is NO way you can not know.

Late fees? I've never seen them. Credit cards are charged at the beginning of the month. If the funds aren't available, your account is suspended until they are paid. If somehow there are still late fees somewhere, I'm sure they are clearly explained in the dozens of screens you have to agree to before you can sign up for a..anything.
Brlito's Avatar
Brlito at 06/25/2009 00:29
The fuck? I've been playing FFXI for a few years and this "shady" bullshit's never happened.

I pay about 20-ought dollars CND after taxes and shit, and every. Fucking. Time. I do something that might cost money it's gonna godamned tell me.

PlayOnline is the worst POS next to NCSoft's Game Guard though, but that's not "shady", it's just shit.
KrazyKraut's Avatar
KrazyKraut at 06/25/2009 01:26
OMFG dudes....
-PL-'s Avatar
-PL- at 06/25/2009 03:33
Wow guys, I'm not attacking the game, I'm currently subscribed to it. But I think it's pretty shady to charge someone a full month for three days. No other MMORPG I've ever played has done that, and I have subscribed to:

Ultima Online, Everquest, Asheron's Call, Anarchy Online, Asheron's Call 2, City of Heroes, World of Warcraft, EVE Online, Vanguard, Auto Assault, Tabula Rasa, Darkfall Online. Probably some others I'm forgetting.

I think it's "shady" that basically out of all of the mainstream MMO's ever released, FFXI is the only one that uses that system. I understand that it's outlined in writing and blah blah, that doesn't make it a good system. It's not a problem when you're maintaining a constant subscription, but if you subscribe at the end of the month and get charged for a full month because of their stupid "prorated system", that's shady. Defending that is just ridiculous. Standards were set before FFXI, and FFXI is below those standards, at least in regards to billing.
kohelhunter's Avatar
kohelhunter at 06/25/2009 11:18
Oh its shady when they double charge you for paying late or to reactivate an account. If you cancel an account and reactivate they will charge you double.
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