The complete lack of customer service in many industries during this day and age completely fucking baffles me.

@Poopface
While they got their act together after the first week, people who called NCSoft official customer service line the first few days of Aion's launch got a fax machine.

Amazing!

firmware breaks consoles. confirmed?

No. I do not approve of this picture. It has no caption and is too relevant to the subject matter.

Very poor form.

It's Microsoft's and Bungie's Fault. Conspiracy!

i'd like to see number on this. if the firmware didn't break the console then what did?

More news about Sony making dumb decisions.

A recurring joke of the industry since 2006.

@ GEMPadre036
my Slim works fine. Hell my Phat worked fine with the 3.0 patch that supposedly broke disk drives.

Sony has told Eurogamer that a firmware update cannot affect the Blu-ray drive on a PS3.

what a joke!!!!!!!! so the ps3 as the ultimate ("stand alone blu-ray player"), with the feature to be updated from sony 1 or 2 twice a year was a lie)
and how come Uncharted 1 worked so well with FW3.00

if they make a new firmware to fix this issue then PLEASE! add an auto-eject feature just before installing ps3 firmware updates on the system (especially if there is a bios flash update for the blu-ray drive in the firmware) like in FW3.00/FW3.01 "uncharted would Froze/ not read disc (ring a bell??)" <-- if someone remember

this quote confirms my opinion i would say
"was on killzone 2 was going 2 play multi player on line when it said i needed 2 up date to firmware 3.00 downloaded and installed firmware when ps rebooted the blue ray drive had dissappeared o' the splash screen ps3 still boots but wont recognise any discs blue ray dvd or cd was working perfect before update 3.00 as i was playing killzone 2 since updated to 3.01 drive still missing can anyone help me many thanks in advance."

@akathatoneguy

It works for me.

@ maguszxz there nothing wrong with the slim it has the new blu-ray drive wiht hardware... its the old ones with old hardware that does not fit with the FW3.00 .. and it only happens if you update with a disc in your drive as its begin flash whit new drivers so it works as well as the slim

I was playing Uncharted last night. I think it was in chapter 19, where you run and shoot at those pursuing you, and the game did, in fact freeze. However, I restarted and didn't have another problem until I put the game away a while later. I am still not finished, so no guarantees I guess.

Also, I was able to eject the disc and play a DVD (which, admittedly is not a Bluray).

That's my experience, anyway.

Maybe that show watchdog is trying to validate themselves.........

http://community.eu.playstation.com/playstationeu/board/message?board.id=147&thread.id=43125



http://community.eu.playstation.com/playstationeu/board/message?board.id=147&thread.id=42160


http://community.eu.playstation.com/playstationeu/board/message?board.id=62&thread.id=1609584

way to encourage people to hack the console instead of paying out the ass to fix what Sony broke.

You also have to remember that the Violet laser doesn't have a very long life span.

I wrote an article of a year ago about this...not like any cares.

Look at the problems OLED is having with "blue" life span. Same process to make laser diodes. This is why those people can still play regular DVD's and CD's. Because the Red and Infrared lasers are still in tact.

After I downloaded firmware 3.0 my system was inoperable to the point were I couldn't even do anything with it. Add into that the need for a reciet even if your in warranty is just plain ridiculious espcially since you can't even pay to extend it, and then the repair costs 150 which is god damn obscene.

This happened to me with firmware 2.0. Its really wasn't the firmware's fault its just that the blu-ray drive died and I didn't bother to play my PS3 until the firmware update. Which lead me to logically conclude it was the firmware update that killed my PS3.

When I sent it in they told me it was blu-ray laser had burnt out, luckily it was under warranty. In turned out my initial assumption was wrong.

This is in fact an example of the Baader-Meinhof Phenomenon. Its synchronicity of two or more events that are causally unrelated occurring together in a meaningful manner; firmware update & death of the blu-ray laser- that I equated to being interrelated, but in reality wasn't.

Isn't this what MS did when E74 started hitting, then eventually added that to the three year warranty?

Industry dickey isn't as rare as we'd like.