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The last time something like this happened to me was w the kotaku/gizmodo/etc debacle. Anybody remember how long it took them to alert their peeps? I thought it was pretty quick.
Oh goddamn, why can't these people let sleeping dogs lie? Stop trying to explain yourselves to the interlolz. Move on with your end of this catastrophe and let's get to E3 already!
I dunno, I feel like companies spend too much time dealing with bitching and whining entitled consumers, that an occasional reality-check-like "fuck you, we're doing the best we can, get off our ass," is necessary.
I already gave a long winded response to this over at the escapist, so, in short, This man is full of shit.
The difference here is that the consumers were made aware of an issue immediately due to PSN going down. You can't really compare it to other breaches where the consumer is made aware only when the company notifies them. In other words, ya burned Stringer.
@ralphster
I laughed.
Anyways, Sony says their reaction was satisfactory and then went on to back that up with statistics clearly culled from his rectal ridges. Well 100% of this breach was handled as if led by a brigade of toddlers. There, now my rectum is cleaner as well for having scraped shit statistics out of it.
I laughed.
Anyways, Sony says their reaction was satisfactory and then went on to back that up with statistics clearly culled from his rectal ridges. Well 100% of this breach was handled as if led by a brigade of toddlers. There, now my rectum is cleaner as well for having scraped shit statistics out of it.
I'm amazed he thinks a week was fast enough, much less that anyone defends him on that point.
If wanting to be informed ASAP when a breach happens makes me "self-entitled," so be it. I don't really consider "ASAP" to be week.
If wanting to be informed ASAP when a breach happens makes me "self-entitled," so be it. I don't really consider "ASAP" to be week.
a major component of his statement is that we should be pleased that they told us in the first place....
So, no customers would have wondered why the service was mysteriously down? No one would have postulated that a major, unannounced infrastructure change was underway? No one would be curious why we all had to chance our passwords at the same time?
Fuck. The people. Running. This company.
We are not imbeciles. We have a right to be upset at Sony's mishandling of our personal data. It's unbelievable to see Sony in the same breath play up the problem but downplay its impact. The Japanese government seems to think something is amiss, and I think most reasonable people would agree. Knowing for over a week that you had user data compromised, but not being willing to tell them about it, then learning after the fact that there was an even earlier intrusion that your stupid fucking company didn't even know about means you sure as shit mishandled it, and you kept people in the dark when knowing about the problem would have been most helpful.
This is an unnecessary and almost insulting statement to make before the rebuilding of the network is even finished. I see fewer and fewer reasons why I would want to support Sony as a company, and this is coming from a longime fan of their platforms and studios.
So, no customers would have wondered why the service was mysteriously down? No one would have postulated that a major, unannounced infrastructure change was underway? No one would be curious why we all had to chance our passwords at the same time?
Fuck. The people. Running. This company.
We are not imbeciles. We have a right to be upset at Sony's mishandling of our personal data. It's unbelievable to see Sony in the same breath play up the problem but downplay its impact. The Japanese government seems to think something is amiss, and I think most reasonable people would agree. Knowing for over a week that you had user data compromised, but not being willing to tell them about it, then learning after the fact that there was an even earlier intrusion that your stupid fucking company didn't even know about means you sure as shit mishandled it, and you kept people in the dark when knowing about the problem would have been most helpful.
This is an unnecessary and almost insulting statement to make before the rebuilding of the network is even finished. I see fewer and fewer reasons why I would want to support Sony as a company, and this is coming from a longime fan of their platforms and studios.
a major component of his statement is that we should be pleased that they told us in the first place....
So, no customers would have wondered why the service was mysteriously down? No one would have postulated that a major, unannounced infrastructure change was underway? No one would be curious why we all had to chance our passwords at the same time?
Fuck. The people. Running. This company.
We are not imbeciles. We have a right to be upset at Sony's mishandling of our personal data. It's unbelievable to see Sony in the same breath play up the problem but downplay its impact. The Japanese government seems to think something is amiss, and I think most reasonable people would agree. Knowing for over a week that you had user data compromised, but not being willing to tell them about it, then learning after the fact that there was an even earlier intrusion that your stupid fucking company didn't even know about means you sure as shit mishandled it, and you kept people in the dark when knowing about the problem would have been most helpful.
This is an unnecessary and almost insulting statement to make before the rebuilding of the network is even finished. I see fewer and fewer reasons why I would want to support Sony as a company, and this is coming from a longtime fan of their platforms and studios.
So, no customers would have wondered why the service was mysteriously down? No one would have postulated that a major, unannounced infrastructure change was underway? No one would be curious why we all had to chance our passwords at the same time?
Fuck. The people. Running. This company.
We are not imbeciles. We have a right to be upset at Sony's mishandling of our personal data. It's unbelievable to see Sony in the same breath play up the problem but downplay its impact. The Japanese government seems to think something is amiss, and I think most reasonable people would agree. Knowing for over a week that you had user data compromised, but not being willing to tell them about it, then learning after the fact that there was an even earlier intrusion that your stupid fucking company didn't even know about means you sure as shit mishandled it, and you kept people in the dark when knowing about the problem would have been most helpful.
This is an unnecessary and almost insulting statement to make before the rebuilding of the network is even finished. I see fewer and fewer reasons why I would want to support Sony as a company, and this is coming from a longtime fan of their platforms and studios.
Sony should just shut up in this case. There is no answer they can give that will not sound like they being assholes. Even if they took 5 minutes to notify their clients people would complain.
It's a really stupid statement but there is no context. It isn't part of a press release and no one knows what question he was asked that he responded in that way to.
This is a statement from someone who knows what he's talking about. The problem is that he's giving this statement to a bunch of idiots and Monday morning quarterbacks who don't understand how shit actually works in the real world.
As one familiar with deception through statistics .... I'm really interested in how quickly the other 57% of companies contact their customers about potential breaches?
Saying "43% contact them within a month" means almost nothing without further context.
Saying "43% contact them within a month" means almost nothing without further context.
@ManWithNoName
When CREDIT CARD INFORMATION IS STOLEN, yeah 5 minutes isn't fast enough.
I've gotten letters from my bank warning me that my information MIGHT have been stolen and instead of telling me to check my credit report, they tell me in the SAME LETTER that they have already given me free credit protection for a YEAR and extends BACKWARDS. I don't care if you spend "5 minutes" to tell me, you can have 5 WEEKS to tell me, but when you tell me don't fucking tell me 'your credit card information might have been stolen' and then wait ANOTHER WEEK to tell me you're FINALLY giving me free credit protection..
When CREDIT CARD INFORMATION IS STOLEN, yeah 5 minutes isn't fast enough.
I've gotten letters from my bank warning me that my information MIGHT have been stolen and instead of telling me to check my credit report, they tell me in the SAME LETTER that they have already given me free credit protection for a YEAR and extends BACKWARDS. I don't care if you spend "5 minutes" to tell me, you can have 5 WEEKS to tell me, but when you tell me don't fucking tell me 'your credit card information might have been stolen' and then wait ANOTHER WEEK to tell me you're FINALLY giving me free credit protection..
"You're telling me my week wasn't fast enough?"
Yes, the royal "we" are telling you that.
Why?
To quote you again: "This was an unprecedented situation."
Yes, the royal "we" are telling you that.
Why?
To quote you again: "This was an unprecedented situation."
Well, he'd have been right. Shit does happen, and this is an example of that. But still, they sure as hell ripped us off on the selection of free games.
ummm...they found out servers had been breached and they took PSN down. That server had everybodies information on it.
If it were me, you know I would tell people that one of our servers containing personal information had been hacked. I don't know what they took or whether or not there was anything to take on it, I'd just give them a heads up and then do my preliminary examination. It didn't take a solid week for Sony to figure out that personal data may or may not be at risk.
Yeah, I can criticize Sony. Just because its a precedent that every other retailer is shitty doesn't mean that Sony can't be held to criticism.
If it were me, you know I would tell people that one of our servers containing personal information had been hacked. I don't know what they took or whether or not there was anything to take on it, I'd just give them a heads up and then do my preliminary examination. It didn't take a solid week for Sony to figure out that personal data may or may not be at risk.
Yeah, I can criticize Sony. Just because its a precedent that every other retailer is shitty doesn't mean that Sony can't be held to criticism.
It makes no difference what time he decide to tell us. A week, a month, a year, or five minutes. People would still shit on Sony. I wish Sony would have announced it sooner just to see ppl respond the same way. People will always find something to bitch about no matter what.
I am not saying Stringer is right b ut do any of you have experience in server up-keep and know how fast it is to know what was taken/changed in attacks? Because to me it just sounds like people think it just takes a simple glance at a computer to know what is going on in just a second.
@The Silent Protagonist
You're never going to be told about a breach immediately. Ever.
There is no corporation that will report an intrusion without investigating the depth of that intrusion first. It's not going to happen.
In fact, intrusions are pretty common, it's just that most of them don't get very far. If you got notified every time someone got a little further into a network than they were supposed to, then the internet would fly into a panic. Now, do we really want each every one of these intrusions to immediately result in an "ALL YOUR INFORMATION MAY HAVE BEEN STOLEN" notification?
I do question how long it took, and there should be an investigation into that, but people who think each and every security breach should be met with an immediate pressing of the panic button just don't know what they are actually talking about. A few days is absolutely understandable, especially in a case like this where the data thieves were thorough enough to delete logs. If they were good enough, then figuring out just how far the intruders got might have been very difficult.
Yeah, I know I'm gonna get an "OMG UR A SONY FANBOY LOL SDF" from the dumber commenters, but I'd say the exact same thing if it were Microsoft or Steam.
You're never going to be told about a breach immediately. Ever.
There is no corporation that will report an intrusion without investigating the depth of that intrusion first. It's not going to happen.
In fact, intrusions are pretty common, it's just that most of them don't get very far. If you got notified every time someone got a little further into a network than they were supposed to, then the internet would fly into a panic. Now, do we really want each every one of these intrusions to immediately result in an "ALL YOUR INFORMATION MAY HAVE BEEN STOLEN" notification?
I do question how long it took, and there should be an investigation into that, but people who think each and every security breach should be met with an immediate pressing of the panic button just don't know what they are actually talking about. A few days is absolutely understandable, especially in a case like this where the data thieves were thorough enough to delete logs. If they were good enough, then figuring out just how far the intruders got might have been very difficult.
Yeah, I know I'm gonna get an "OMG UR A SONY FANBOY LOL SDF" from the dumber commenters, but I'd say the exact same thing if it were Microsoft or Steam.
Fucking bullshit. Companies like Sony owe a general duty of care to their consumers to alert them when their fucking shit has been compromised. As soon as they found that out they should have conveyed the information as soon as possible to their customers. Just because other companies don't doesn't make it justifiable.
Now where's my free InFamous goddamnit
Now where's my free InFamous goddamnit
Simple and effective crisis management.
Tell it all, tell it fast, tell the truth.
Sony should have been forthright and transparent with their customers from the beginning.
Sony's response was to shut down PSN, and claim it was just maintenance. Keep everyone in the dark for six days, announce the data breach included customer data and they had no way of knowing if their credit card data had been compromised.
What they should have done is let people know from the start that their info may have been part of the breach and that they were working diligently to detemine the full scope of the intrusion. People may have even felt sorry for Sony, honesty has that affect in a crisis situation.
The recent events will likely be remembered as an example of how to mismanage a crisis from beginning to end.
...and by the way Sir Howard Stringer, you should never get defensive. It just makes you look guilty.
Tell it all, tell it fast, tell the truth.
Sony should have been forthright and transparent with their customers from the beginning.
Sony's response was to shut down PSN, and claim it was just maintenance. Keep everyone in the dark for six days, announce the data breach included customer data and they had no way of knowing if their credit card data had been compromised.
What they should have done is let people know from the start that their info may have been part of the breach and that they were working diligently to detemine the full scope of the intrusion. People may have even felt sorry for Sony, honesty has that affect in a crisis situation.
The recent events will likely be remembered as an example of how to mismanage a crisis from beginning to end.
...and by the way Sir Howard Stringer, you should never get defensive. It just makes you look guilty.
Thanks Maniac, for reinforcing my point. Nothing less than Kevin Butler traveling in time, killing the hackers and email Sony about it would please some people, and even that could not be enough.
@jawshoeuh I think you're missing the point, I think he means that most companies actually don't report these breaches, leaving everyone in the dark. Breaches can happen and no one can find out.
@FPS Baby Jesus
"People will always find something to bitch about no matter what."
Yes, it's unfortunate everyone "found" this system breach and started bitching about it... the audacity.
"People will always find something to bitch about no matter what."
Yes, it's unfortunate everyone "found" this system breach and started bitching about it... the audacity.
One can never excuse bad behavior by pointing to worse behavior.
Sony is plodding and slow and completely oblivious to public perception and it's quotes like that that'll just keep making them a big fucking target.
They still haven't proven that our data is secure nor have they proven that proper security measures are even place let alone robust.
Sony is plodding and slow and completely oblivious to public perception and it's quotes like that that'll just keep making them a big fucking target.
They still haven't proven that our data is secure nor have they proven that proper security measures are even place let alone robust.
Holy crap what a crybaby douchebag. Sony's people just can't shut the fuck up; they just had to destroy that little positive bud they planted when they -kind of- fixed PSN and offered very nice compensations, hadn't they? i just laugh in disbelief. Maniac and ManWithNoName hit the bullseye of why this (childish, if I may add) whine is totally unprofessional and uncalled for.
I gotta agree, if he had said "You know what? Shit happens." I would've at least understood him, because yes, sometimes shit happens.
I gotta agree, if he had said "You know what? Shit happens." I would've at least understood him, because yes, sometimes shit happens.
I don't think people here know how interviews work. You would have been mad at any answer he gave to the question.
Keepin up the arrogant presumption, go Stringer!
@SephirothX - Howard? Is that you? Or is it gimp you pay to suck you off and make it all better?
@SephirothX - Howard? Is that you? Or is it gimp you pay to suck you off and make it all better?
@AlucardX24
Nah, I didn't miss his point, but in regards to "...my week wasn't fast enough?" I was just generally curious as to how long it took for Gizmodo and clan to inform everyone about their breach as that's my only frame of reference here...
Nah, I didn't miss his point, but in regards to "...my week wasn't fast enough?" I was just generally curious as to how long it took for Gizmodo and clan to inform everyone about their breach as that's my only frame of reference here...
@pokota - It was handled irresponsibly - that's the only point that matters to me.
And I know businesses that will inform you as soon as they suspect something. It certainly doesn't seem to take much on Sony's part to tell me about the weekly PSN deals via mass email. They couldn't have gotten on that email a week sooner?
Calling bullshit on that.
And I know businesses that will inform you as soon as they suspect something. It certainly doesn't seem to take much on Sony's part to tell me about the weekly PSN deals via mass email. They couldn't have gotten on that email a week sooner?
Calling bullshit on that.
Kudos on having the picture of Venger up there!!! I wouldn't have recognized it, but I just started watching D&D about an hour ago! What timing!!! :D
All they had to do was keep their mouths shut. But no...Sony's arrogance can not be held down. Is there a company that is more disconnected from the Gaming world. No...there is not.
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