Sony just updated the usage terms for the PlayStation Network, and something was added that could make some people uncomfortable. In the terms, Sony says that they "can't monitor all PSN activity," but they "reserve the right in our sole discretion to monitor and record any or all of your PSN activity" which will include "content of your voice and text communications."
This basically means that they have the ability to read and listen to any of your messages on the PlayStation Network. I think this is crazy, and it's unbelievable that Sony thinks that everyone is going to be OK with this.
Here is the excerpt from the the PlayStation Network Software Usage Terms:
14. Are we monitoring PSN?
14.1. Yes but we can't monitor all PSN activity and we make no commitment to do so. However, we reserve the right in our sole discretion to monitor and record any or all of your PSN activity and to remove any of your UGM at our sole discretion, without further notice to you. Your use of PSN and our community features may be recorded and collected by us or sent to us by other users as described in 13.1. Any information collected in this way, for example, your UGM, the content of your voice and text communications, video of your gameplay, the time and location of your activities, and your name, your PSN Online ID and IP address, may be used by us or our affiliated companies to enforce these Terms and the SEN Terms of Service, to comply with the law, to protect our rights and those of our licensors and users, and to protect the personal safety of our employees and users. This information may be passed to the police or other appropriate authorities. By accepting these Software Usage Terms, you expressly consent to this.
Sony may 'monitor and record' PSN voice and text communications [Polygon]