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Shocker: Some GameStop locations use bathrooms as storage photo

[Update: It looks like this video has been pulled from YouTube with the quickness. But trust me, it was shocking. Info below.]
 
Depending on your level of "germophobia," you may want to look away from the above video. What you're seeing is "spy cam" footage of the inside of a GameStop employee restoom, and yes, it looks like it's where they store some of their consoles. 
 
Disgusting? Maybe. Depends on how much faith you put in the ability of a GameStop employee to not miss the bowl, I suppose. Here's a news flash, though -- an endless warehouse does not lie beyond the metal door that sits at the back of most retail stores, GameStops included. Considering the number of SKUs being dumped onto retail, space for storing inventory is a precious commodity. And have you seen the size of the box that Guitar Hero World Tour comes in? 
 
Engadget writes: "On a serious note, we're telling ourselves that there's just no way this happens in even a meaningful amount of GameStop locations." Well, as someone who worked for the specialty retailer at a number of locations for more years than I'd like to admit, this is more common than you'd like to think. 
 
So is something like this a deal breaker? I mean, between the fact that they sell people used games as new (arguably not the case) and won't leave you alone about their discount card, will you never step foot inside a GameStop again?

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102 comments | showing # 1 to 50

Pedro Blandino's Avatar - Comment posted on 09/28/2008 12:03
Pedro Blandino
Video down D:
khaos432's Avatar - Comment posted on 09/28/2008 12:04
khaos432
this was normal in all gametops that I knew of when I worked for them even though it was 10 years agom
khaos432's Avatar - Comment posted on 09/28/2008 12:04
khaos432
this was normal in all gametops that I knew of when I worked for them even though it was 10 years ago.
Blind assassin's Avatar - Comment posted on 09/28/2008 12:12
Blind assassin
I'm pretty sure the EB Games at the Rideau Centre uses the bathroom as storage. It's pretty central in Ottawa too. Not that it really matters since I'm pretty sure they aren't culturing samples of bubonic plague in there and that no one is licking the box their 360 came in, it only bothers me in the feeling that it just adds to the lack of respect EB/Gamestop has for its customers. Like "this copy of Spore has a few pee stains on it but I swear it's brand new. $59.99 please. Do you want to get an EB Edge card for $15?"
Gameboi's Avatar - Comment posted on 09/28/2008 12:14
Gameboi
Not a big deal with sealed items. Wouldn't want to buy anything porous from one of those stores, though.
Holyetheline's Avatar - Comment posted on 09/28/2008 12:15
Holyetheline
This is definitely normal.
zgerhard's Avatar - Comment posted on 09/28/2008 12:17
zgerhard
I've never seen this and I've been with GameStop for a year now and worked 3 diff locations. I don't doubt some of the stores are strapped for storage space (most notably mall stores). But, urine IS sterile, so germophobes shouldn't be scurred.

GameStop is not the only retailer that pushes membership-like cards on its customers - you see it at FYE, Saturday Matinee (same company), American Eagle, Aeropostale, Pac Sun, RadioShack, Stop n Shop, Starbucks, Big Y, just to name a few. It's a common practice in the retail business to give loyal customers a break.

The majority of new games that are sold are still shrink-wrapped from the factory and the few that aren't are opened because it was the last copy and the case was used as a display - but the game has never been played.

Plus - used games are cheaper, so why drop more money at a department store (which, by the way, supports them in underpaying and taking advantage of its employees. It's a stab at Wal-mart.) I don't get why there's all this hating on GameStop, it's actually a good deal.
Brass's Avatar - Comment posted on 09/28/2008 12:18
Brass
I worked at an EB Games three years ago, and yes, we ended up using the bathroom for storage during the XBox 360 launch.

In my opinion, I didn't see it being that bad; so long as the games are not propping the toilet up and we assume the employees have a certain level of hand-eye coordination.
slappybag's Avatar - Comment posted on 09/28/2008 12:18
slappybag
The video game store i work in as guitar 3 bundles in the bathroom at the moment. This isnt that surprising.
falinter's Avatar - Comment posted on 09/28/2008 12:18
falinter
They are such a huge chain of stores why not just rent out larger spaces? It doesnt make any sense. They make so much money off used games sales who not just get bigger buildings?
zgerhard's Avatar - Comment posted on 09/28/2008 12:25
zgerhard
Lol I don't have a marketing job there. I guarantee if you look at _any_ retail store during a major launch or holiday and they will be using untraditional storage spaces. Footlocker, for example, during the back to school sales.

I don't mean to preach GameStop, I just think it's unfair to shine this spotlight on them since this happens with every major retail chains.

And Falinter - the storage space only happens during major launches/holidays so it would actually cost more to rent this out year round than to suck it up for a few weeks.
psycho terror2's Avatar - Comment posted on 09/28/2008 12:28
psycho terror2
if i worked in a game store that did this i would piss on the 360's just to get the message to management that:

A. customers deserve to be given a product that hasn't been stored in a place designated for SHITTING and PISSING.

B. game store staff deserve toilet facilities that aren't full of xbox 360's.
zgerhard's Avatar - Comment posted on 09/28/2008 12:37
zgerhard
If you are all this scared, I hope none of you keep your toothbrush, towels, or razors in your bathroom.
Blind assassin's Avatar - Comment posted on 09/28/2008 12:42
Blind assassin
"It's a common practice in the retail business to give loyal customers a break."

I'm not upset by the practice of membership cards it's that the Edge card is totally worthless. You need to spend $200 to recoup $5 from the cost. I'm gonna spin into a rant if I go further.


"The majority of new games that are sold are still shrink-wrapped from the factory and the few that aren't are opened because it was the last copy and the case was used as a display - but the game has never been played."

That really doesn't matter. I buy a new game so that I don't have stickers and shit all over my case. I like my games pristine and as long as the game is guaranteed to work I don't mind in the end but it cheeses me off to have to spend 20 minutes peeling a sticker off so that I don't have glue rectangles all over my game.

"Plus - used games are cheaper, so why drop more money at a department store (which, by the way, supports them in underpaying and taking advantage of its employees. It's a stab at Wal-mart.) I don't get why there's all this hating on GameStop, it's actually a good deal."

It's not. If I want used games I'll go to eBay and get it for half the price. ANY online store will offer cheaper prices than Gamestop. I used to buy from Gamestop to support game companies that deserve my money but since used games offer no support at all I may as well get a credit card (a piece of plastic with actual usefulness) and save not only about 40% off the New price but another 15-20% off the Gamestop price.

And picking at Wal-Mart is like saying "at least we aren't Nazis". Everyone already hates them and thinks they're the worst thing ever so to say you're better than the worst isn't saying anything at all.
mistic's Avatar - Comment posted on 09/28/2008 12:44
mistic
well at least now you know why your 360 has that funny smell :-)
Daxelman's Avatar - Comment posted on 09/28/2008 12:44
Daxelman
GameStop's have bathrooms?

BLASPHEMY.
zgerhard's Avatar - Comment posted on 09/28/2008 12:51
zgerhard
Blind assassin - most people who engage in videogaming usually read at least one gaming magazine. The Edge card comes with a magazine, so you get the discount plus a magazine in one deal. It's not that worthless if you enjoy reading about games anyway. And sure, the Internet replaces most publications, which is unfortunate, but you're actually getting something for that initial 15 bucks.

Tip to get stickers off - hold a hair dryer to the sticker. It loosens up the glue and it comes right off.

Sure, buying from eBay or half.com is cheaper, but if you end up getting scammed or being sold a game in shoddy condition, you won't be able to get it replaced. And how does getting a credit card save you 40% off the new price?
atheistium's Avatar - Comment posted on 09/28/2008 12:53
atheistium
Has happened in 2 games I have worked in. Only during xmas mind you.
zgerhard's Avatar - Comment posted on 09/28/2008 12:54
zgerhard
I don't want to keep arguing about GameStop.

The initial point I wanted to get across was that it's unfair to give the sole credit of bathroom storage to GameStop as any retail store does things like this, especially during major launches, holidays, and sales. And I will end my discussion with that point.
Aritas's Avatar - Comment posted on 09/28/2008 12:55
Aritas
I worked at an EB Games that did this. Two years later I worked at GameStop that did this as well. You barely had room to use the restroom at both.
ScottyG's Avatar - Comment posted on 09/28/2008 12:58
ScottyG
The EB Games I used to work in always did this. Seemed odd at first, but it was a large bathroom and there was plenty of room to go in and do your business without ever touching merchandise.
Ascythopicism's Avatar - Comment posted on 09/28/2008 13:01
Ascythopicism
The website is called "Engadget."

Ira Flatow made the same mistake.
vitus's Avatar - Comment posted on 09/28/2008 13:03
vitus
Eb games Always uses the bathroom, whether it was for storing old signs or our Ps3's that never moved...
Redzie's Avatar - Comment posted on 09/28/2008 13:05
Redzie
Not only is that new copy you got is gutted but also as some fecal matter and urine on it too.
Zombutler's Avatar - Comment posted on 09/28/2008 13:09
Zombutler
This makes me wonder if that story one of the editor's posted(I think it was nick)about finding a tampon in a used copy of Shadow of The Colossus is true...
Patriot SE's Avatar - Comment posted on 09/28/2008 13:12
Patriot SE
@ Blind Assasin

"I'm not upset by the practice of membership cards it's that the Edge card is totally worthless. You need to spend $200 to recoup $5 from the cost. I'm gonna spin into a rant if I go further. "

The card is 15 dollars I believe....you save 10 percent on used products. You spend 150 dollars in the entire year and you saved 15, spend any more and you are saving money. L2Math.
pendelton21's Avatar - Comment posted on 09/28/2008 13:14
pendelton21
THAT'S why my copy of Bioshock smells like piss...
BattyAdroit's Avatar - Comment posted on 09/28/2008 13:14
BattyAdroit
non-news story - anyone who has ever worked at a retail store in the mall knows about this practice.
ThunderHeartXI's Avatar - Comment posted on 09/28/2008 13:16
ThunderHeartXI
Most of the EB Games I walk by in the various malls I tour may as well just be holes in the wall. I've taken a peek in the back room at some of these various game stores and have seen that their storage rooms are very small. I'm definitely not surprised that they would have to stuff some stock in the bathrooms, especially for launches or big box items. But as long as they don't put them right next to the toilet or sink, I don't see a problem. But I have yet to buy a console or big box item from EB Games, so I suppose it probably doesn't effect me either way.
Trevor McGee's Avatar - Comment posted on 09/28/2008 13:28
Trevor McGee
This isn't new news at all. I've heard about this sort of thing a long, long time ago. Not to mention that recently there was an ex-GameStop employee who was posting YouTube videos talking about how horrible the place is mentioned this tidbit of news as well. People didn't want to believe him though because he was just "disgruntled". Disgruntled or not, he was telling the truth.
SaraAB87's Avatar - Comment posted on 09/28/2008 13:29
SaraAB87
This might explain some of the smell that seems to come from the walls of games at gamestop...
Lobster Mobster's Avatar - Comment posted on 09/28/2008 13:30
Lobster Mobster
We did this in the Electronics Boutique where I worked summers 2001-2004 or so. I thought it was just because we had a tiny store (half of the back room was occupied by the bathroom). Once we dropped a DS in the toilet! :D
Blind assassin's Avatar - Comment posted on 09/28/2008 13:31
Blind assassin
"The card is 15 dollars I believe....you save 10 percent on used products. You spend 150 dollars in the entire year and you saved 15, spend any more and you are saving money. L2Math."

Cost of Card: $15
10% of 200: $20

Savings of $20 - $15 cost = $5 recouped.

L2Read.

@ zgehard
Because eBay is about 40% cheaper buying from there saves you a massive percentage.

The magazine that comes with Edge card is just as bad. It's literally about 50% ads. I'd cut it slack for not being totally cutting edge because the internet outclasses all other media in speed (if not accuracy) but it's not only irrelevant, it's a rag.

The argument about getting scammed of eBay is so tired and worthless. Only stupid and careless people get ripped off on eBay. "Wow, Gears of War for only $3?! All I have to do is send my credit card to a P.O. box in Nigeria? Sign me up!" Any remotely credible person will offer a refund on broken games and shipping insurance is an extra few bucks at most. I've bought close to a hundred items off eBay and the worst thing that has happened to me over the past 5 years is that one guy took a picture in such a way that it hid a scrape along the top of the game label. I've never not received an item, received a broken game, received the wrong item, or had my information compromised in any way. Like I already said, stupid and careless people are the only ones who get scammed on eBay.
Wexx's Avatar - Comment posted on 09/28/2008 13:31
Wexx
Gamestop is gross.
cwutididthar?
JynxShot's Avatar - Comment posted on 09/28/2008 13:37
JynxShot
So fucking annoying. I'm going to write a blog entry about gamestop this week, as soon as I have time.

To put in a meaningful topic response:

4 gamestops in my city. All of them, including mine, use bathrooms for storage. None of the employees use the bathrooms; they're too cramped. The toilets are always lid-down and stuff is stacked on top of it.

That being said, we do use the sink and there's a first-aid kit next to it, but nobody actually uses those bathrooms.
njsykora's Avatar - Comment posted on 09/28/2008 13:39
njsykora
When I did work experience at a Gamestation 2 years ago the toilet was the biggest storeroom in the building, because there was no more space in the building.

Bottom line, not shocking and certainly not something restricted to Gamestop. More of an industry wide trend.
cryocide's Avatar - Comment posted on 09/28/2008 13:42
cryocide
Don't have room? Get a bigger store. It's not like the videogame industry is hurting for cash.

Do you really think your disgruntled, underpaid employee isn't pissing carelessly in there?
Daxelman's Avatar - Comment posted on 09/28/2008 13:46
Daxelman
@Blind Assassin: Rock Band 2 Special Edition and another Guitar(small question, is the Guitar wireless?).

Not hard shit. And lots of people actually buy it like that.
Steel Squirrel's Avatar - Comment posted on 09/28/2008 13:50
Steel Squirrel
Hahahaha..... PEE60.
Qraze's Avatar - Comment posted on 09/28/2008 13:55
Qraze
this is fucking unacceptable for any store. need room, then you fucking make room, not stick shit in the fucking bathroom. are all you other people saying this is okay know what the fuck you are okaying? i hate bathrooms, public and private and never touch those door handles without a paper towel.(because we all know not everybody washes their hands and thats the one thing everybody has to touch). that's fucking disgusting.and if you think otherwise, you are disgusting.
d0x's Avatar - Comment posted on 09/28/2008 13:59
d0x
@ zgerhard

You sir are correct, as it leaves the body Urine is sterile. The problem is once its outside bacteria begins to feed on it, bacteria which just happens to be harmful to humans. Also fecal matter has a tendency to escape the toilet when its flushed if said toilet is one of those quick flushing ones they use in many public restrooms. So while you may not pee or poop on the boxes that in no way means urine and fecal matter is not making its way onto said boxes.

I dont care how much storage space a store may lack. This is a health concern. I worked at an EB in a mall a few years back and we had a incredibly small backroom. We however never used the bathroom. We got creative and made use of what we had. These stores should consider doing the same.
Blind assassin's Avatar - Comment posted on 09/28/2008 14:01
Blind assassin
@ Daxelman

If you bought a car and someone said "Hey thanks for the $30,000. Since you're an auto-club member here's $100 back." Would you feel like you saved ANY money at all? It shouldn't be a question of whether or not it's easy to pass the threshold but whether it's even worth it. Rounding up, after spending $200 you've saved 3%. After you make back your first $15 you need to spend $50 to get another $5. In your first year of Edge card ownership you need to spend $900 to get a new 360 or PS3 game on saving alone. If you shop there exclusively and very frequently, you may as well get one since you're already pissing your money away but there is really absolutely no reason to own an Edge card.
zgerhard's Avatar - Comment posted on 09/28/2008 14:05
zgerhard
@d0x

I understand that there is a slight health concern (but truth is, the packaging coming from these things never go into your mouth - but your toothbrush does - and are usually promptly thrown away), it's not such a raging health concern that people should feel alarmed.

But yes, all retail stores cramped for space should definitely get creative. They should not be using the bathroom, but not everyone has the creative capacity to figure something else out. Frankly, I think the stores who do this, their district managers should be more on top of it. Oh well.
ace of knaves's Avatar - Comment posted on 09/28/2008 14:11
ace of knaves
What's the big deal? I do all my gaming in the bathroom.
DynamicSheep's Avatar - Comment posted on 09/28/2008 14:12
DynamicSheep
THIS JUST IN: So are their policies!
Nick Chester's Avatar - Comment posted on 09/28/2008 14:14
Nick Chester
Seriously, the whole "GameStop is evil and totally sux0rz" thing needs to stop. Don't like it, don't shop there; it's pretty simple.

The retailer does offer a number of services that many consumers and gamers could find useful. That includes, but is not limited to the "rip off" discount card people cry about. The fact is, if you do buy used games at GameStop (forget for a second that maybe you can get them cheaper on eBay, Craigslist, Goozex), you're going to save money. Additionally, I think anyone who is going to slag on Game Informer is ignorant -- because of their size and circulation, they get plenty of exclusive screens and game info before it even hits the net (the info hitting message boards the second it hits the printer, notwithstanding). Besides that, the magazine is high quality in terms of content and material, so I don't really get the hate there.

There are a lot of arguments for not wanting to shop at GameStop (or any retailer, for that matter), and I could make plenty of them myself. But most the ones I'm seeing are pretty weak.
Qraze's Avatar - Comment posted on 09/28/2008 14:19
Qraze
i love gamestop but restroom stocking should be for toilet paper and soap. i take it when they go to that bathroom to get rockband2 they don't wash their hands when they leave that room.
doorhandles are cesspools of filth.
parrothead's Avatar - Comment posted on 09/28/2008 14:21
parrothead
People are pretty whiny today.
Nick Chester's Avatar - Comment posted on 09/28/2008 14:21
Nick Chester
From what I understand, Monk is really upset at this news.
EternalDeathSlayer's Avatar - Comment posted on 09/28/2008 14:22
EternalDeathSlayer
I dislike a lot of their practices, but I have to agree with Nick Chester here. They are a BUSINESS, they are supposed to try and make money. The people behind the counter may become annoying with the constant pre-order and discount card offers, but they're only doing their job.

I prefer to shop at Best Buy, but sometimes GameStop is the only option, and even sometimes it's the best option. So yeah, don't go there if you don't want/have to.

Besides, if they didn't offer things like used games and all, they'd have been put out of business by Best Buy a long time ago. Then many people would have no Video Game Specialty stores anymore. I can't say I blame them.
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