The more I hear, the less I think that Microsoft has a standard way of dealing with Xbox 360 replacements after the dreaded Red Ring of Death. I've seen and heard everything from two-week turnaround times to multi-month bitchfests, with replacements varying from ones that break again in a month to brand new systems. Should you want to avoid all of this hassle, you could just do what one disgruntled Xbox 360 owner did: email Bill Gates.
Believe it or not, this gamer actually received a response and a replacement Xbox 360. M&C says that some Internet Matlocking netted this guy the email addresses of Bill Gates and Microsoft’s Corporate VP of Worldwide Customer Service Kathleen Hogan.
He emailed both execs and was contacted 24 hours later by Xbox customer services; they informed him that his brand new console was on the way.
Wow, what an unexpected response! What do you think the chances are of this happening again?
Dale North is Destructoid's Editor-In-Chief, a founding editor, and specialist in Japanese gaming. An accomplished musician, Dale was reporting from Japan during the earthquakes of 2011. Luckily, he got the fuck out alive and is home in America now with his wife and beloved corgi, Einstein. Dale is also a co-founder of Destructoid's sister anime site
Japanator. Likes Corgis, Sega Saturn, PSP, iPhone, Photographic tools.
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Contest:
2:39 PM on 01.29.2008
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which is why he just needs to stop playing around and make well than enough 360s. Acting as if he doesn't have the money.
Give me what I want, Msoft!!!
LOL.
good point, though if it's an MS device it will be easier to crash it. Go people go.
Exact same experience here recently. Mine was RRoD (and then the DVD drive wouldn't spin after I toweled it) - and I got mine back in about 2 weeks from reporting the issue to getting it back... maybe 12 business days total.
Not sure if I got mine back or not (has the same manufacture date of 10/22/05)... But not sure if they just print up a new SN/Manufacture date tag and stick it on a refurb unit.
Anyway - seems like its mine and no issues since the repair...
Was funny to see every UPS employee know that the white box contained a 360 going back for repair ... must get a lot of them.
A week later, another refurb arrived. I called to complain - they sent me a free copy of Viva Pinata. That system lasted a grand total of 4 months.
Sadly, I really dig the 360 when it works... and during the 3 months they were screwing with me, I bought a Core system. It now sits in the closet as a spare for the next inevitable RROD. WHEE!
Linky!
Mah shit's broke. Hit me up, G.
Thanks. Mom says hi.
Love,
Your shnookums
That sucks ass dude. I had my 360 RROD on me in October, but luckily I had insurance on it from Circuit City. I sent it in to CC and they tested it and sent me out a gift card for a new 360. I paid for a bundle so I got more than enough for a new 360 Premium and two games. I had heard about the RROD before getting my first which is why I decided to get the protection plan, as they like to call it, otherwise I usually don't believe in insurance for anything but my car.
The only real problem with the whole experience is the guy on the phone that keeps asking you questions instead of giving you the damn reference number ;)
I am on my second since launch.
How about somebody send me Bill's email address just to be safe.
Cool of Bill Gates, though.
Please stop emailing execs to undermine the hardworking people who are handling these sorts of issues and those that are waiting patiently for their box. Emailing the CEO of the company just makes you seem like an unaccountable bullshitty baby boomer. Yes, it sucks that your stuff broke, here's how we're going to fix it, please don't be a dick to those that are playing with the rules.
@Snaileb: Yeah, Wii's online service is god awful. Nintendo needs to get it's shit together on that.