Wow, thats actually pretty impressive, I think bill's head would explode if he delt with every claim personally though

Maybe if I email Jack Tretton or Kaz Hirai, I’ll get my damn in-game XMB!

Email address plz.

@BrOnX:

LOL.

Low. A precedent has been set. People are going to try it. They'll be like "stfu"

Lets try and melt his Blackberry.

That's cool. I just registered for the repair process online and got my 360 fixed and back in my hands in about 2.5 weeks. Wasn't nearly as bad as I thought it might be.

@Dale

good point, though if it's an MS device it will be easier to crash it. Go people go.

@moocow21 -

Exact same experience here recently. Mine was RRoD (and then the DVD drive wouldn't spin after I toweled it) - and I got mine back in about 2 weeks from reporting the issue to getting it back... maybe 12 business days total.

Not sure if I got mine back or not (has the same manufacture date of 10/22/05)... But not sure if they just print up a new SN/Manufacture date tag and stick it on a refurb unit.

Anyway - seems like its mine and no issues since the repair...

Was funny to see every UPS employee know that the white box contained a 360 going back for repair ... must get a lot of them.

Now that they have the money they should put some engineers into thinking how to reduce the rrod numbers. That would encourage me into buying one of those boxes.

I'm on my 10th 360 since launch. No, that's not a typo - I said TENTH. During a bad run, I had one die, the replacement arrive the day of the faulty Fall update which was immediately bricked, then one arrive DOA having been through a fire in the UPS truck. After that, they lost my return for 2 months, and refused to replace my system even though I had their own tracking number that proved it was signed for by them. I found the e-mail addresses of every Xbox-related MS employee I could find and sent a mail with all that info, and ultimately it was Major Nelson who got them to contact me... at which point they asked me to send my broken console in. After another week of explaining that I had already sent the damn thing in (and another e-mail to Major Nelson), they promised to send me a new-in-box unit for all my troubles.

A week later, another refurb arrived. I called to complain - they sent me a free copy of Viva Pinata. That system lasted a grand total of 4 months.

Sadly, I really dig the 360 when it works... and during the 3 months they were screwing with me, I bought a Core system. It now sits in the closet as a spare for the next inevitable RROD. WHEE!

Dear Billy,

Mah shit's broke. Hit me up, G.

Thanks. Mom says hi.

Love,

Your shnookums

@ Reverend Slim

That sucks ass dude. I had my 360 RROD on me in October, but luckily I had insurance on it from Circuit City. I sent it in to CC and they tested it and sent me out a gift card for a new 360. I paid for a bundle so I got more than enough for a new 360 Premium and two games. I had heard about the RROD before getting my first which is why I decided to get the protection plan, as they like to call it, otherwise I usually don't believe in insurance for anything but my car.

Emails away, I hope I can finally get my replacement.

This happening again? HAH!

Cool of Bill Gates, though.

"Low. A precedent has been set. People are going to try it. They'll be like "stfu""

Please stop emailing execs to undermine the hardworking people who are handling these sorts of issues and those that are waiting patiently for their box. Emailing the CEO of the company just makes you seem like an unaccountable bullshitty baby boomer. Yes, it sucks that your stuff broke, here's how we're going to fix it, please don't be a dick to those that are playing with the rules.

@Dale North: If he knows anything about his mobile OS, he best not use it.

the chances are slim to none, thanks to your BIG FAT MOUTH BLABBERING ABOUT IT. THANKS DALE NORTH. YOU CAN'T JUST MATLOCK FOREVER

nice doing of M$, however, BG prolly has a garage full of 360's just for this purpose :-)