Jim Squires, a blogger at The BBPS recently experienced quite the scare with his Rock Band USB hub. While the unit was plugged into the wall and his Xbox 360 was turned on, the cord for the hub began smoldering. No structural damage or cats were harmed during the episode, but the same can’t be said about Squire’s USB cord.
Like any rational person, Squires contacted EA customer service about the issue:
My Rock Band 4-port USB hub started a small electrical fire. It was being
used as it was intended. It had four instruments plugged in for about ten
minutes and was connected to both the AC-adapter and the Xbox 360.
And like any rational, massive conglomerate, EA was sympathetic to the issue in a return e-mail:
Check to see if the customer has plugged the AC Power Adaptor into the USB
Hub and a wall outlet in order to provide power to the USB Hub.
Power Down Xbox 360, and unplug everything, but the USB Hub, AC Adapter.
Plug in One Peripheral to a port on the USB Hub.
Turn on the Xbox 360 to see if it is working.
Of course, it’s extremely likely that EA will replace the cord. The only problem is getting through the robots first. Have any of you experienced this issue? Do you think EA designed the cord like this on purpose to encourage people to buy Rock Band 2 and its wireless instrumentation?
[via X3F]
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Contest:
6:55 PM on 10.20.2008
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Wut? No, no company is stupid or evil enough to intentionally design their products to start electrical fires.
Having answered customer service emails for a major retailer in the past, I tell you exactly why he got that response: The people they get to answer them are over-worked and they often just skim the email to look for keywords before selecting the appropriate form letter response. It's all about getting the email queue down as quickly as possible. I can't even begin to tell you how many messes I had to clean up because other associates got lazy and didn't bother to read the entire email from the customers.
I'm on the verge of buying a new set.
I'm just sayin'.
I sent back my drums because my pads broke.
They got my drum pads on the 29th of Sept.
They have YET to send them back to me.
Not even shipped them.
Fucking EA.