While the Red Ring of Death debacle proved costly monetarily, as far as Microsoft is concerned, the image of the Xbox 360 has managed to remain relatively untarnished through it all. During a recent interview with Venture Beat, Robbie Bach echoed that sentiment:
In the ordinary course of something like this, you would expect it to show up in the customer reaction data. We just haven’t seen that. It speaks to the fact that they love their games and Xbox Live. Does it frustrate them? Yes. On the other hand, they know we’re taking care of them. People have a certain amount of respect for that. If it had happened on a product that had less baseline customer satisfaction, it would have had a bigger impact. We really haven’t seen that.
Like Robbie said, even we remain somewhat stunned at how well the Xbox 360 weathered that storm -- most other products in our daily lives would have been discarded and long forgotten by now, had they a similar service record. Then again, gamers tend to be a forgiving bunch... don't we? Let's just hope that we don't end up with a repeat with the next-generation Xbox -- even gamers have a limit on how much we'll endure for the sake of our hobby. Have your views of the Xbox 360 changed since you first bought one?
[Venture Beat via NextGeneration]
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Contest:
10:38 PM on 06.13.2008 | 
If this had been the Wii or the PS3, they might have been run over, covered in cement, and buried in the desert by now.
No, I have not forgiven you, you pompous ass fuck. And no, I never will forgive you for pushing a buggy, shitty console out the door just to beat the PS3 and Wii to the market. Oh, and Live isn't the hottest thing out there anymore. I expect better for my $50. Shove that up your ass, jerk.
I owned 3 PS1's. No freaking warranties. So I think games do matter. Because like a damn fool as soon as a PS1 broke I bought another one. Still on my launch day 360 though, just waiting for the other shoe to drop.
PS3 borked, but got promptly repaired.
It's not that we're forgiving, it's that we've plopped hundreds of bucks into peripherals and games for the systems, that's why we continue to support. We don't just pack up and run (lol HDDVD)
The only reasons I still want one is for some of the games and for the Xbox Live service. But with more people buying PS3s, the appeal of Xbox Live is going to go down.
And the sad thing is, he's absolutely right.
Well by stability I didn't quite mean the server side as much as the community side of it. Judging from my experience I've had better times with the community of Live than with the community of PSN but of course I could just be playing with the wrong people. But yes the outage in that month was horrendous and Undertow did not make up for it.
I had a near launch PS1 that either kept crashing or wouldn't load games and this was when I was having sex with FF7. My mum called Sony while I was at school and the very next day a guy came round and took my busted PS1 away and gave us a brand new 1 there and then on the spot. Somewhat better than the current M$ warranty wouldn't you say?
I don't forgive M$ for shitty hardware. Nor do I think many people really do, they just appreciate that M$ are doing anything at all but they don't think about what they should do which is re-design the 360 so that the RRoD is a thing of the past.
I still have DRM issues I need sorted out. I'm constantly pulling the power cord out and then plugging it back in, due to false RROD's. I'm on my third system, and it just so happened that it broke on the day of GTA 4's release, which meant MS was losing royalty money cause I bought the PS3 version. You know, the system that works.
And besides all of this, a year from now I'll be out of a warranty, according to MS. Let's see how happy customers are when their 3 year extended warranty runs out and they have to pay $100 + everytime they want it fixed. Fucking morons at MS
facepalm to the bank.
*Kids these days will buy anything, NO?*
It's pretty fuckign amazing that they actually got through the RROD.
no hard feelings here.
I'm constantly worried about wether I've saved the game in case of a Disc Read error. This shouldnt happen!
It feels like when I'm playing PC games! Just errors and disconects all the time!
But with the PS3 & Wii, it feels like I'm actually playing a videogame console. And I feel relaxed...
The 360 is an otherwise great console, and has the greatest game library and online service. But Microsoft really shot themselves in the leg with their unstable hardware.
If they could give out a reissue thats sleek, quiet, stable and reasonably priced, then they beat the PS3 with a large degree.
Bill Gates: "Dance my puppets, DANCE!!!"
I would probably just get a PS3 if it were not for all the games I have and want to get on the 360.
If I have any gripe with MS it's that I am getting fucked with my arcade games because there are a few I've bought that no longer register as purchased (even though I have achievements for them) and they have no answer to that. fuckers
Projectexodus is right, it's just Microsoft's PC roots coming through. Apparently they treat hardware like software -- release it early and "patch" the hell out of it later on. Only with hardware problems, they actually can have the excuses of shipping and labor and so forth as justification for making you pay to fix their mistakes.
They're almost a branch of government. I'm still paying for that whole Iraq thing.
DGX Goggles
06/14/2008 17:51
Mine never broke once, its a launch 360. I understand the pain of the people who had RRODs, BUT the people who are hyping up this stuff are the Sony and Nintendo fanboys, but I guess if I were that desperate for methods of attack, I would consider it too.
________________________________________________
Did you not see the story explaining how M$ knew about the RROD and just shipped the console anyway to beat PS3 and Wii?
Did you not hear about the UK going ape-shit because M$ couldn't fix anybodies 360's because the company they outsourced the repairs could not keep up with the demand?
And do you realize that almost every single comment here is from people who at least own XBOX360 consoles, and in some cases they own more than 1 console?
No?
Thought not.