"We’re currently experiencing an extremely heavy load of password resets, and so we recently had to turn off services for approximately 30 minutes to clear the queue," said Sony's Patrick Seybold. "As such, a large number of people are attempting to change their passwords at the same time, it’s taking longer than expected for all those emails to clear all of the ISPs.
"If you’ve requested your password reset, please give it a bit of time to reach your email. Thanks for your patience as we work to get everyone back online."
In other words, CALM DOWN EVERYBODY! We can't blame the hackers for this one. It's everybody's fault.