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PS3 Call of Duty players 'should be entitled to refund' photo

A number of PS3 owners have been furious at Activision and Treyarch over getting what they believe is a buggy, inferior version of Call of Duty: Black Ops. While the publisher may wish to ignore these angry gamers, it would appear that Trading Standards backs them up. Sort of.

In fact, the UK trade authority said that any buggy game deserves a refund, which means that titles like Fallout: New Vegas are also legally obliged to stump up the cash if a customer is angry enough. If you think a game shipped with bugs, you can take it back to the retailer and get your money back. 

Unfortunately, and this is what most gamers won't understand, if you keep playing the game you can damage your complaint: "If consumers wish to exert their statutory rights, they should stop using the game immediately as if they continue to use it they might lose the right to reject it and might then be entitled only to damages"

It's really a common sense issue, but that's the thing about righteous gamers -- they don't seem to exert much of it. They will bitch that Black Ops is "inferior" and broken, but they'll keep playing it anyway. Same for boycotters. Gamers aren't going to get anything if they keep demonstrating they don't actually have any principles. 

Black Ops Gamers 'Should Be Entitled To Refund' [Inc Gamers]








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59 comments | showing # 1 to 50
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Malik's Avatar - Comment posted on 12/24/2010 09:03
Malik
'Gamers aren't going to get anything if they keep demonstrating they don't actually have any principles.'

Very much so Jim. Gamers complain about everything that they still end up buying, and inversely whine about things they wish there were more of, but don't buy.
~JnRx Teh Jokester~'s Avatar - Comment posted on 12/24/2010 09:04
~JnRx Teh Jokester~
Yes PS3 Call Of Duty SUCKS >:3 Grr we want Refunds... *Goes to play Ps3 Blops*
pascuz46's Avatar - Comment posted on 12/24/2010 09:05
pascuz46
Ive stopped playing Black Ops. Here's hoping they fix it so it can run smoothly.
~JnRx Teh Jokester~'s Avatar - Comment posted on 12/24/2010 09:12
~JnRx Teh Jokester~
@Jim I agree with you It's annoying when people Say...."UGH I CANT STAND THIS FUCKING GAME....But I will probably get it anyway" And I'm like...umm...ooook why complain if your just gonna cave. I have Made up my mind that I refuse to pay for Xbox one a purchase a Ps3. (I know it's not much but every little bit counts) >:/

I Wanna get a Ps3 But if it can't play Black ops smoothly then that will suck cause I like the game :-/

But I Think some gamers get the thought in their head that no matter how hard they try their little contribution to stopping something from being mad will have no effect so they just cave.
Xi Fayt iX's Avatar - Comment posted on 12/24/2010 09:12
Xi Fayt iX
lol no one gives refunds ever though, def its new and open. Gamestop wont take anything back once its open unless you know people there. Walmart is probably the only people who return stuff. I dont about the uk because i dont live there but if i had to assume stores across the the pond wont return stuff because its buggy. If I owned a shop that sold, i would refuse to let people return it, they should of done their homework and looked up info about it before dropping 60 dollars on it.
X3Ent3nte's Avatar - Comment posted on 12/24/2010 09:13
X3Ent3nte
not all buggy games are bad eg.vampire: the masquerade: bloodlines. conventional logic would say this little fiasco will come around and bite activsion next year, then again it probably wont due to short memeories/ commercial brainwashing. Then again conventional logic should also say that a stagant, linear, innovation bereft piece of shit game like cod wouldnt be the fastest selling game in history
Corduroy Turtle's Avatar - Comment posted on 12/24/2010 09:17
Corduroy Turtle
Maybe they should get a refund for their inferior console purchase!!

/troll
lolipantsu's Avatar - Comment posted on 12/24/2010 09:20
lolipantsu
@ Corduroy Turtle
Really? I can get a refund for my 4 dead 360's?
Malik's Avatar - Comment posted on 12/24/2010 09:25
Malik
JnR! aka Dj.Katz has no filter apparently.
Elsa's Avatar - Comment posted on 12/24/2010 09:31
Elsa
... and this is why I didn't buy Black Ops in the first place. They honestly don't seem to care if the online play is riddled with bugs and glitches. After tolerating MAG I knew I'd wait and see on this game and the waiting was the right thing to do. I'll keep waiting... for another game that maybe does this thing they call a "beta test" that often identifies these problems so they can be fixed before release.
LittleBigD's Avatar - Comment posted on 12/24/2010 09:35
LittleBigD
@lolipantsu
Ohh that'd be pretty sweet. I'd love to be able to get that mistake back.

I haven't played Blops myself, but I've heard that as bad as the PS3 version is the litterbox version isn't much better. I've seen a few comments around from 360 users who were able to keep the "fanboy" out of it, and they complained about a lot of similar issues.
Epic-Kx's Avatar - Comment posted on 12/24/2010 09:41
Epic-Kx
@Lenigod
I c wut u did thar.

Also, people are only entitled to refunds if their disc is PHYSICALLY damaged BEFORE playing.
catsithx's Avatar - Comment posted on 12/24/2010 09:46
catsithx
@ Elsa I agree. Games like Black ops should have beta testthat way they can find the glitches and fix them. In the end it's about money like the madden games got to ship one out every year. Just to rake in the cash. Also nice Santa hat.
watermanx's Avatar - Comment posted on 12/24/2010 09:48
watermanx
Corduroy Turtle - congrats on the successful trolling.
Perro's Avatar - Comment posted on 12/24/2010 09:51
Perro
I should be entitled to some sort of compensation for New Vegas, but I'm already 20 hours in, dealing with what seems like freezing everytime I play, terrible lag, and even mission glitches.
Epic-Kx's Avatar - Comment posted on 12/24/2010 09:55
Epic-Kx
Hey, PS3 owners! STFU AND PLAY RESISTANCE 2.

Or Mag.
Or Socom.
Or Killzone.
You know, I heard Haze was pretty good...
Resonanse's Avatar - Comment posted on 12/24/2010 10:00
Resonanse
@Epic-KxDtpid "I heard Haze was pretty good."

Where do you hear these things? Sure Haze's level of awfulness is overhyped, but it's still a fundamentally bad game...
Courtney Roberts's Avatar - Comment posted on 12/24/2010 10:00
Courtney Roberts
This is a bit of a troll post jim. I myself am not a cod player, but dont players deserve to winge if their game is buggy? I mean we all play through fallout over and over, and we all complain about the bugs, but my only restitution shouldnt be a refund, it should be the company fixing the game. if i have to take teh game back to the shop, its still buggy, and i cant even play it.
runtheplacered's Avatar - Comment posted on 12/24/2010 10:01
runtheplacered
So what exactly constitutes a "buggy" game? Ever requiring a single patch?
The Silent Protagonist's Avatar - Comment posted on 12/24/2010 10:03
The Silent Protagonist
Bethesda should refund gamers for simply existing as a company, really, Give them a year and it will still take a fan-made patch to fix everything.

Is it any wonder I don't buy their games now?
DF's Avatar - Comment posted on 12/24/2010 10:03
DF
Yeah, and this is never going to stop devs putting out games unfinished/unplayable since they can push patches on us, the unpaid beta testers. :P Yeah, I can understand there being the occasional glitch or bug, but from the sounds of this, it's as though there was no QA done.

I really hope this doesn't become the norm, if it hasn't already. >_>
Fat Ryu's Avatar - Comment posted on 12/24/2010 10:09
Fat Ryu
I play ps3 blops. Sometimes it's fine, which says to me it's fixable. People get way too angry though. I once bought jonny bazookatone. Now that was shit.
pokota's Avatar - Comment posted on 12/24/2010 10:14
pokota
Of course they keep playing it, they paid for it and know they aren't going to get a refund. You're saying that a person has no right to complain about a bad product unless they stop playing it, even if they feel like they need to get their money's worth? Give me a break.
Blood And Beer's Avatar - Comment posted on 12/24/2010 10:15
Blood And Beer
It is on playstation right?
Epic-Kx's Avatar - Comment posted on 12/24/2010 10:18
Epic-Kx
@Jayson619
So...what you're saying is that you DO need my ointment. Beccause you're pretty butthurt. I thought PS3 players were classy folk that didn't stoop to xbox fanboys' level. But you act like you own an xbox, yet you have a PS3....I know what I'm getting you for xmas!!!

[Eat a dick, sir.]
garethxxgod's Avatar - Comment posted on 12/24/2010 10:33
garethxxgod
PS3 didn't give Activision enough money cause Black Ops works like a dream on my Xbox 360.
amtalx's Avatar - Comment posted on 12/24/2010 10:34
amtalx
Seems like PS3 CoD players need to STFU and deal.
JQM78's Avatar - Comment posted on 12/24/2010 10:41
JQM78
just trade in that ps3 for a 360, or buy a 360....problem solved.

I've got both...but the ps3 just kinda sits there....waiting for something good to come out for it since all the multiplats are wayyy better on 360.

if it wasnt for uncharted III and infamous II this year, there would be no reason to have one.......

Sony's really let us fans down with the ps3, overall.
mix's Avatar - Comment posted on 12/24/2010 10:46
mix
I stopped playing and have went back to BFBC2 and with the Vietnam dlc out BFBC2 is worlds better than BlOps
GohanGVO's Avatar - Comment posted on 12/24/2010 10:55
GohanGVO
As someone who owns the PS3 version, I haven't had too many problems. Patch 1.05 kind of screwed things over for a day (hard lock-ups of the game, for example), and there are some technical shenanigans now and then. But it works fine 90% of the time.
Daxelman's Avatar - Comment posted on 12/24/2010 10:57
Daxelman
I honestly haven't experienced any of the game breaking glitches on the PS3. The most problems I've had is that sometimes the count down freezes, the party sometimes doesn't work, and host migration is a little spotty.

Otherwise, my leveling up to 18 has been a pretty fun experience.

So yeah, I don't require a refund, because this has been the best Call of Duty experience for me since Big Red One.

If you are having problems though (and with all the complaining, some of you have to be having them), go return the fucking game/trade it in for something that's been on PSN for a longer period of time. Don't sit there and play shit you think/know is fucking broken.

It's like using a broken hammer to build a house. Refund or not, that's fucking retarded, stop using the broken hammer!
Daxelman's Avatar - Comment posted on 12/24/2010 10:57
Daxelman
I honestly haven't experienced any of the game breaking glitches on the PS3. The most problems I've had is that sometimes the count down freezes, the party sometimes doesn't work, and host migration is a little spotty.

Otherwise, my leveling up to 18 has been a pretty fun experience.

So yeah, I don't require a refund, because this has been the best Call of Duty experience for me since Big Red One.

If you are having problems though (and with all the complaining, some of you have to be having them), go return the fucking game/trade it in for something that's been on PSN for a longer period of time. Don't sit there and play shit you think/know is fucking broken.

It's like using a broken hammer to build a house. Refund or not, that's fucking retarded, stop using the broken hammer!
KwikPwn's Avatar - Comment posted on 12/24/2010 11:01
KwikPwn
Activision has sold over 8 million copies of Black Ops. They're not going to change a thing until people stop buying their games.

It sucks though, I've heard the matchmaking on the PS3 makes the game almost unplayable at times.

It really sucks with games that release annually though. I mean if it takes 4-5 months to patch these problems, you're already half towards the new installment.

Fuck 'em and Merry Christmas!!!
ScottyG's Avatar - Comment posted on 12/24/2010 11:10
ScottyG
Maybe it's just where I live, but I've never heard of any retailer giving you a refund for an opened game. At best they'd give you an exchange for the same game because of a defective copy.
Daxelman's Avatar - Comment posted on 12/24/2010 11:28
Daxelman
Whoa, why did I post twice?
gmkah's Avatar - Comment posted on 12/24/2010 11:45
gmkah
I play CoD: Blacks Ops with friends sometimes, but I haven't bought it. Truly though, gamers are pathetic. That is because many are nerds. And what are nerds—cowards using defense mechanisms. "What, I'm ugly and never been laid, well hey I'm a level 85 Druid God in WoW, so you better respect." These kids are little s**ts with no spines, who quote stupid internet garbage like "I heard you liekz de Mudkips" to sound cool and boost their e-peen. In the past year Bobby Kotick has been the most arrogant and a-holish yet. And ironicaly Cod Black Ops makes more money than. Good job gamers, you've proven you're nothing more Kotick's bitches. This is the result of all that Baby Boomer "Everyone's a winner" crap. Almost makes you wonder how our nation is gonna be in 50 years. Thank God we have the Teabagger macho hicks to keep the "courage" of this country
OmnipotentBagel's Avatar - Comment posted on 12/24/2010 12:01
OmnipotentBagel
Haha, I love how, no matter what Jim posts, someone will accuse him of trolling. I'd say Jim is right on with this one. It's one thing to be disappointed or upset with a game, but if you keep using it, you void your right to demand reparations. I mean, if you buy a toaster and it doesn't toast the bread evenly, you can stop using it and return it, or exchange it for a better one, but you can't keep the toaster, keep using it, AND demand another one. This is no different people.
ikiryou's Avatar - Comment posted on 12/24/2010 12:11
ikiryou
I heartily recommend BF: Bad Company 2's GOTY edition as an alternative to the evil forces of COD:BLOPS. The ability to destroy a building full of snipe-campers with a mortar strike/M3A3 Bradley assault alone is worth the $55.
pABSO's Avatar - Comment posted on 12/24/2010 12:12
pABSO
I wish the U.S. would adopt a similar stance, lord knows I've purchased some superior crap for my PS3 The Orange Box, Damnation and most of the early EA Sports titles.
tekbunny's Avatar - Comment posted on 12/24/2010 12:13
tekbunny
Lul, fanboys are idiots.
SignedUptoSayThis's Avatar - Comment posted on 12/24/2010 12:34
SignedUptoSayThis
Of course they'll keep playing it. A broken game is not the same as a broken toaster. A toaster that doesn't toast toast is useless, whereas a broken game is in most cases still playable, just not a quality product.
Karbon's Avatar - Comment posted on 12/24/2010 12:52
Karbon
Game begins in 2...1...0...
Migrating hosts in...5...4...3...
Connection interupted
Hdjandhkskshsgzhurnnkdgxujdbrkdkdirjdbdjdjderpppppp !
Let's try again, it will work this time
Kakashi's Avatar - Comment posted on 12/24/2010 13:06
Kakashi
If I could get a refund for my blops, I definitely would. But unless a class action lawsuit happens, I will keep playing blops and try as hard as I can to get my 60
quids worth. /hint hint >.>
AlucardX24's Avatar - Comment posted on 12/24/2010 13:09
AlucardX24
So, uh, what about the PC version?
Jawmuncher's Avatar - Comment posted on 12/24/2010 13:15
Jawmuncher
Yeah and I should have my achievement for beating the game on veteran which they still haven't patched. Deal with it. Shitty game is shitty
Arch649's Avatar - Comment posted on 12/24/2010 13:28
Arch649
Seems fine to me.
KingSigy's Avatar - Comment posted on 12/24/2010 14:58
KingSigy
I don't understand, how is anyone going to know you're still playing it? Just beat the game and then return it, claiming it was buggy. Regardless, I know I've fallen prey to a few boycott jumps, but it doesn't make sense. People state they want to boycott something and then get bashed for it. People don't boycott something and they are bashed for it. Is there no right to personal freedom within this industry?
JohnGrisham's Avatar - Comment posted on 12/24/2010 15:52
JohnGrisham
EVERYBODY should be "entitled to refund", COD IS GARBAGE. LOLOLOLOOOL!!!1!
pischto's Avatar - Comment posted on 12/24/2010 16:14
pischto
Then you'd have to give PC Gamers a refund too..
MasterMS's Avatar - Comment posted on 12/24/2010 16:32
MasterMS
"Gamers aren't going to get anything if they keep demonstrating they don't actually have any principles."

Very true statement, and out of any form of media I think gamers demonstrate the most hypocrisy as consumers. I'm getting really tired of reading about the boycotts, and gamers getting outraged when developers don't custom make their games exactly how the fan base wants them, only then to see these same people run out and buy the games on launch. Either stand by your principles or stop bitching.
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