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PlayStation 3 kiosks freezing up ... on purpose! photo

Have you ever spent any time in a Best Buy, EB Games, or GameStop playing their PlayStation 3 demo unit and have it freeze up on you? No, you haven't... or so I was told by a Sony rep a few days back. Read on to find out more.

Just before the launch of the PlayStation 3, I walked into a local EB Games and noticed that they had finally (three days prior to launch) received their demo kiosk. Problem was, it was turned off. Right next to the hulking beast of a setup, two teenagers were wailing on "You Really Got Me," the Guitar Hero II demo, and the PlayStation 2 was in full force.

Curious, I asked the annoyed, bored-looking clerk why anyone would dare do something like turn off a PlayStation 3 (The penalty for such an offense? Death, in some states).

"Well," he sighed, "it's locked up on us about five times. And we got it this morning."

He explained to me how when the machine would freeze, he would have to unlock the kiosk and hard reset the machine -- every time. It was easier, he said, to just leave it off and let people drool all over the protective plastic that housed what appeared to be an empty shell of a PlayStation 3 -- if you don't know, the actual unit is housed below the kiosk and is not visible. This, to me, was a fine explanation, and not surprising considering reports I've heard of units freezing at trade shows; and hey, the damned thing is cased in metal with little or no ventilation. I'll let it slide.

Cut to a busy Christmas Eve: The same EB Games is bustling with last minute shoppers; a child knocks over a World of Warcraft: Burning Crusade promotional display; frantic mothers blather on about games they can't remember the names of; and in the middle of it all I spotted a Sony PlayStation retail rep frantically cleaning off the very same kiosk I had mentioned earlier. I wasn't going to let him get away.

"Happy Holidays," I said.

"Oh, hi! I'll be done here in one second and then I'll turn on the unit so you can get a glimpse of the future."

"Oh, I know all about it," I said, trying not to laugh. "I have the future at home. In my closet. Still in the box. Trying to sell it. No takers."

After a short, awkward silence, I decided to go in for the kill.

"So dude over there," I said pointing to the busy clerk, "says he keeps the kiosk off because it keeps freezing up."

"Nope. No it doesn't."

"Well, actually, yeah. It does. I've seen it happen myself."

"No. It doesn't. We did that on purpose," he said.

"You make the entire console lock up on purpose because ... why?"

"We do that so that people won't play it all day long," he explained. "Specifically during Motorstorm, we made it freeze up a lot."

I'm totally confused at this point, completely stunned at what I'm being told because it's the stupidest thing I'd ever heard. I let him rattle on for a while, trying to convince me (and probably himself) that yes, Sony went out of their way to have their consoles lock up so that the masses will not spend hours upon hours basking in all its glory.

He went on about how a PlayStation 3 shouldn't be hard to get now, and how they're shipping them out of Japan daily. I waited for him to spill the beans on the Cell processor powered, mechanized laser-breathing dragon they use to import the consoles to the States, but he revealed nothing.

When the Sony rep was done and finally turned on the future, I decided to stick around and play some Motorstorm (which is pretty damned awesome). Didn't freeze up on me once.

Later, I was told by a Best Buy employee that they were told the same thing -- the locking up and freezing was intentional. So, if you're sitting at home and your console locks up on you or your Bluetooth controllers aren't performing the way they should be, don't worry about it. It might be on purpose.


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212 comments | showing # 1 to 50

cbebop007's Avatar - Comment posted on 12/26/2006 15:10
cbebop007
Nice story. Hilarious write up. And yeah, that may be the stupidest thing I've ever heard.
squallsan's Avatar - Comment posted on 12/26/2006 15:14
squallsan
They can suck my ass "on purpose" that is the most retarded shit I've heard in a while. Good God, could more outlandish shit possibly leave the lips of those who work at Sony.

If you pay 600 bucks for a console, I'm sure a feature you don't want is freezing up. If that's the future...were all D00med.
galagabug 's Avatar - Comment posted on 12/26/2006 15:18
galagabug
no, thats not a bug, you've happened upon a feature we've yet to formally document.

Snaileb 's Avatar - Comment posted on 12/26/2006 15:19
Snaileb
Good article Nick Brutal.
SubOrbital's Avatar - Comment posted on 12/26/2006 15:21
SubOrbital
Proof that Sony sucks and will hopefully die a quick death and try to right things with the PS4, because PS3 is crap. Never thought I'd say this, but the 360 is looking like a possible winner this gen, if not Nintendo. But intentional lock ups? Try spinning better bullshit, Sony.
Niero's Avatar - Comment posted on 12/26/2006 15:22
Niero
You have to install this patch:

Petrie's Avatar - Comment posted on 12/26/2006 15:25
Petrie
Niero. I love you.
Snaileb 's Avatar - Comment posted on 12/26/2006 15:29
Snaileb
One patch to rule them all......



....one patch to bind them all.
phinehas's Avatar - Comment posted on 12/26/2006 15:30
phinehas
Why not just cause the game to reset to the beginning?
Snaileb 's Avatar - Comment posted on 12/26/2006 15:34
Snaileb
Because my ass is sore from explosive diareah. DIE-A-RI-A. Whatever... it hurts. (sips coffee)
tehuberone's Avatar - Comment posted on 12/26/2006 15:43
tehuberone
My friend got a PS3. Played it for 10 minutes then it shorted.( I like smell of electric appliances and that smoky stuff.) Sent it to Sony. still waiting.
Snaileb 's Avatar - Comment posted on 12/26/2006 15:43
Snaileb
Please blog this and make a comment out of it. Dont drink pots of coffee in the morning, with eggs for breakfast. Your secretary will hate you, and your smell. Blog this for the children of the world... blog it for me and you, blog it for my ass!! The pain! FUCK YOU DUNKIN DONUTS!!
Deus Ex Machina's Avatar - Comment posted on 12/26/2006 15:46
Deus Ex Machina
Maybe with a firmware update they can add a feature that allows it to overheat and burn down your house, that way you spend more time outside.
Snaileb 's Avatar - Comment posted on 12/26/2006 15:49
Snaileb
firmware update my ass.
grrlaction's Avatar - Comment posted on 12/26/2006 15:49
grrlaction
What I'd like to know is, if Sony was so all-consumingly concerned with people wasting time playing their amazing feat of machinacal magnificence, why they didn't just cut the demo off after 20 minutes? It would be like maaaa-gic!

Sony has failed on all fronts with this launch, in my egomaniacal opinion; unfortunately, I've been known to over-react. Is it possible that they are, indeed, ahead of their time? Being a Sega fangirl from way back, I know the disppointment of getting your hands on the next big console, only to find a dearth of decent games, and, even worse, a lack of enough of a fanbase to keep the sales momentum going. Should we keep the faith?

Of course, my Dreamcast never froze on purpose.
Colette Bennett's Avatar - Comment posted on 12/26/2006 15:55
Colette Bennett
Jesus. Sony fucking suck.
Mabec's Avatar - Comment posted on 12/26/2006 16:02
Mabec
They suck on purpose.
World Famous's Avatar - Comment posted on 12/26/2006 16:07
World Famous
Working as intended.
CaffeinePowered's Avatar - Comment posted on 12/26/2006 16:10
CaffeinePowered
"They suck on purpose."

LoL, at least you can play the PS3 at best buy, due to the Wii's controller you cant, at gamestop you have to request the controller and I bet the employee stands over you like a hawk so you don't run off with it.
Snaileb 's Avatar - Comment posted on 12/26/2006 16:15
Snaileb
Thats only because people have been shooting each other over the PS3, and probably waiting for people to karate each other with the Wii-mote. Caffeine Powered STFU. I ran off with your mom.
Holyetheline's Avatar - Comment posted on 12/26/2006 16:26
Holyetheline
I saw one freeze up in Best Buy last week.
calpis's Avatar - Comment posted on 12/26/2006 16:33
calpis
They really believe that a customer will be playing the demo version of motorstorm hours on end? You have got to be kidding me. I played that crap for 3 minutes before putting the controller down to finish the rest of my christmas shopping.
Niero's Avatar - Comment posted on 12/26/2006 16:35
Niero
Damn come to think of it, I was playing MotorStorm at Target the other day and the thing completely reset on me to the home screen. Maybe that's what he was making reference to (while trying to hide the fact that the consoles are sometimes locking up)?
Snaileb 's Avatar - Comment posted on 12/26/2006 16:54
Snaileb
Im not happy with my PS3. It is seriously collecting dust. Zelda and Gears...
talon84's Avatar - Comment posted on 12/26/2006 16:58
talon84
One froze up on me at a Best Buy too.
synce's Avatar - Comment posted on 12/26/2006 17:15
synce
I've seen the PS3 display at several local stores, and they're all frozen up or turned off completely. I can see why Microsoft opted for an external power supply.
gtapro91's Avatar - Comment posted on 12/26/2006 17:43
gtapro91
lol heres more of that

http://www.youtube.com/watch?v=YnMyP60RPT8
Ballistic90's Avatar - Comment posted on 12/26/2006 18:12
Ballistic90
I've never seen a PS3 turn off or freeze up. I've seen one playing that one racing game, chugging along at 5 FPS.

Although when I worked at Toys R Us, they shipped the demo station to us without working controllers.
kevvo's Avatar - Comment posted on 12/26/2006 18:30
kevvo
As a electronics store employee, I have to vouch for the writer of the article, after reading this I contacted my sony rep, and the systems will shut off , freeze and have to be resetted in order to play it again, and as she told me, it was to stop over usage of the system.
lAboMbA's Avatar - Comment posted on 12/26/2006 18:33
lAboMbA
one locked up on me at best buy playing the nba game co-op.
zizzy's Avatar - Comment posted on 12/26/2006 19:04
zizzy
So the PS3 is shitty...ON PURPOSE!!! I knew there was no way they could make that many mistakes and make it that stupid without trying to. It is all clear to me now!!
Nukkus's Avatar - Comment posted on 12/26/2006 19:48
Nukkus
that thing with the fan at the bottom is at my EB too. also, the ps3 we have there actually caught fire and had to be replaced. who know what the hell caused it, could have just been a power surge.
Ballistic90's Avatar - Comment posted on 12/26/2006 21:45
Ballistic90
Gamez, Sony doesn't even make games. If you weren't an ignorant jackass, you might realize that by READING THE MANUAL.

Pwned.
Ballistic90's Avatar - Comment posted on 12/26/2006 21:52
Ballistic90
But of course, you expect us to believe some ignorant, spamming, Sony fanboy that masturbates to the PS3 symbol for unbiased information on consoles? Do you really think people are stupid and even NEED to come up with this stuff? Sony does a good enough job of failing on their own without these people telling the truth.
World Famous's Avatar - Comment posted on 12/26/2006 21:55
World Famous
This is amusing.
Ballistic90's Avatar - Comment posted on 12/26/2006 21:55
Ballistic90
Gamez1, Sony DOES NOT MAKE GAMES. A publisher is someone who FUNDS the games. The developer for SOCOM is Zipper Interactive. The developer makes the games. Care to try again? Or are you going to be the laughing stock of the internet? I mean, for an ignorant fanboy, you sure take the cake.
Ballistic90's Avatar - Comment posted on 12/26/2006 21:58
Ballistic90
Actually, I worked in the electronics department because I'm a Computer Network Engineering Technologist that got tired from working for Toshiba and Monster.com. I enjoy video games, so I wanted to do something that involved them.

By the way, I don't see you backing up your little love affair with Ken Kuntaragi.
Ballistic90's Avatar - Comment posted on 12/26/2006 21:59
Ballistic90
I'm still waiting for you to actually make a worthwhile point. You have proved yourself wrong in that you have no idea how the gaming industry works. Bravo.
wiimanic's Avatar - Comment posted on 12/26/2006 22:03
wiimanic
Gamez you ignorant PS3 fanboyist arse
Even I know that Sony is a PUBLISHER not a CREATOR, AND A SHIT ONE AT THAT!

Oh wait!
Sony have created their own games, the pile of shit that is World Tour Soccer. Well done boys, you successfully created a football game that actually puts me off watching/playing football.
Thanks, Sony.

Oh and also BTW............
Wii FTW!
Ballistic90's Avatar - Comment posted on 12/26/2006 22:04
Ballistic90
I got a discount on games, which saved me money on buying video games.

And if everyone has it, then you would have known it's not a degree.

I understand why you've never been banned. Because you're too ignorant to be a threat to anyone, and you're just plain fun to egg on and to make you say broken sentence after broken sentence of CAPS LOCKED Bull shit. Very amusing.
Ballistic90's Avatar - Comment posted on 12/26/2006 22:10
Ballistic90
Naughty Dog made Jak and Daxter, and once AGAIN, Zipper Interactive made SOCOM. SCE Studios Santa Monica made God of War. Gamez1, do you ever get tired of being wrong?
Ballistic90's Avatar - Comment posted on 12/26/2006 22:12
Ballistic90
God of War is made from a company that Sony bought out and stamped their name on top of. Wow, if that's not how you make games, I don't know HOW people do it!
Ballistic90's Avatar - Comment posted on 12/26/2006 22:14
Ballistic90
Sony owns a name. Nothing more. Ever realize, Gamez1, that you're the ONLY one trying to defend Sony here? I guess you've got your PS3 controller so far up your ass you can only see SONY everywhere.

"Sony made Final Fantasy. Sony made the sun."
Ballistic90's Avatar - Comment posted on 12/26/2006 22:15
Ballistic90
"I bought a PS3! Therefore I own it! Therefore I made the PS3! Bow down before me!"

That's not how it works, moron.
Bobbinsworth's Avatar - Comment posted on 12/26/2006 22:21
Bobbinsworth
This <b>GAY-MEZ1</b> guy sounds like a pussy 12 year old who is trying for some reason to defend Sony's piece of shit console. 360 FTW
Ballistic90's Avatar - Comment posted on 12/26/2006 22:21
Ballistic90
Microsoft doesn't make games either. Nintendo does, and does a hell of a lot better job of it than any Sony team could.

And by the way, I WAS offered a job to support Windows Vista from Microsoft. I chose not to take it as I'm currently moving out of the area.

Besides, you're the one with "NEWB" written across your face. Proven time and time again by your ignorance, more so than your standard avatar. Have fun being a shit container for Sony.
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