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Such a dick-move on EA's part. Forcing people to subscribe DURING the trial period for a game you've already paid for. This was the one sneaky thing they "forgot" to mention pre-release, so no wonder everyone is suddenly rushing to subscribe. EA's greed has ruined things once again, hopefully by the time I finish work at 11pm, the site will have calmed down a bit. Still don't like the idea of subscribing a month ahead of time.
Everything I've heard about TOR says it is a great game but I have no interest in playing it because I don't have faith in EA being able to get their shit together. This is probably the first of many mistakes from them.
@Ovenden2k
You do understand that pretty much all MMOs require you to enter subscription info even before your trial period starts, right?
You do understand that pretty much all MMOs require you to enter subscription info even before your trial period starts, right?
SephirothX: Indeed, but I think the problem here is that a lot of people DIDN'T, and nobody told them until now. I imagine SWTOR has brought in a lot of Star Wars, BioWare and KOTOR fans who likely haven't ever played MMOs before, and don't know the score. That lack of information was pretty vital, and could easily be part of the reason for the site choking so much now.
@Ovenden2k
That's how it is with every subscription MMO. They're not doing anything out of the ordinary.
But nope, we gotta be GAMERZ THEY ONLY CARE ABOUT MONEY
That's how it is with every subscription MMO. They're not doing anything out of the ordinary.
But nope, we gotta be GAMERZ THEY ONLY CARE ABOUT MONEY
@Jim
Yeah, there was definitely some miscommunication going on there. Also, at the time of this comment I actually dont get sent to the Waiting Room page anymore. Can anyone else confirm/deny this?
Yeah, there was definitely some miscommunication going on there. Also, at the time of this comment I actually dont get sent to the Waiting Room page anymore. Can anyone else confirm/deny this?
I just got done with the queue to access the site.
I am now in the queue to *log in* to the site.
This is fucking crazy.
I am now in the queue to *log in* to the site.
This is fucking crazy.
Yeah, sitting there bashing my browser against a broken web server wasn't fun, but it eventually went through. Now I am a Jedi, with a lightsaber, a cool hood, and my own starship. I'm even starting to like Qyzen!
This launch hasn't gone according to plan, sure, but I'm really enjoying Star Wars again. Worth it.
This launch hasn't gone according to plan, sure, but I'm really enjoying Star Wars again. Worth it.
It's not just MMOs, of course. Pretty much anything which allows me a free trial period asks for a credit card up-front, from pay-only websites to music downloads.
That doesn't excuse the clunky account set-up (up-front security questions and reportedly some confusion over which key should be entered when) or, god knows, the broken (missing!) product codes. But there are *some* things they're actually getting right.
That doesn't excuse the clunky account set-up (up-front security questions and reportedly some confusion over which key should be entered when) or, god knows, the broken (missing!) product codes. But there are *some* things they're actually getting right.
I don't want to be dismissive because it is concerning, but isnt it fair to say that some of this falls within trappings of an mmo launch? The game hasn't even launched yet either.
I'm at work but I tried logging in just to see if this is the case.
Logged right in. No queue. Seriously, I'm not even going to click on Jim's links anymore. So much fuckin bitching.
Logged right in. No queue. Seriously, I'm not even going to click on Jim's links anymore. So much fuckin bitching.
heh, it's WoW all over again
first day it came out, it was overwhelming, it took hours for people to log in back then.
first day it came out, it was overwhelming, it took hours for people to log in back then.
I'm sympathetic to the folks having problems, but I just wanted to say that my own experience has been quite different. My boxed copy arrived from Amazon on Friday, and I had no trouble activating my account. The longest queue I've seen was over the weekend, when I waited 20 minutes to log in to my server.
I don't want this to be one of those internet comments where someone has a problem, and then some jerk who doesn't have the problem says, "Not a problem, it's just you." It's just that I see all of these posts saying how rough launch is, and for me and my guild, we've been having a blast playing a really solid game.
I don't want this to be one of those internet comments where someone has a problem, and then some jerk who doesn't have the problem says, "Not a problem, it's just you." It's just that I see all of these posts saying how rough launch is, and for me and my guild, we've been having a blast playing a really solid game.
Jim, I'm logging in specifically to tell you to stop using shit like this to further your douchey name. Of course this shit is to be expected, even Blizzard has these problems you dildo. As a longtime Destructoid leecher, I have watched you singlehandedly ruin this great blogs reputation. Shut the fuck up you dildo. (DONT CARE IF I GET BANNED LOL)
It does tell you that you will need to put your subscription details in to play the game, its been there since the beginning of the early access period on the account page, there's about 5 steps and one of them is entering your subscription details, then after that it tells you that you have your 30 days free. I entered my product key as soon as I got it and just naturally went through the process, I am kind of confused that people didn't know to enter their details, I thought just like my brother they were just trying to wait for as long as they could.
I don't see the issue with this - a website can only handle so much traffic. A website queue system seems far superior to the model so many other companies take, letting the site get so overloaded it crashes, and leading you to do nothing but spam refresh in hopes you get through. This seems to at least add some organization to the madness.
I never waste my time with a popular MP title until week 3. Gamers and the gaming media never hold Publishers accountable, so it will never change. As long as people offer their money, the resources required to correct such issues will never be invested in.
It's a typical MMO problem. I never thought for a minute an EA published title would be the first MMO people gave a crap about that didn't.
Having done the MMO launch thing myself, I do always expect problems. It's unfortunate but ubiquitous. However, speaking as someone with experience in these matters, the problems with the game today go beyond "normal MMO launch" territory and well into "WTF is this bullshit?" territory. It really is beyond the pale.
I think it's pretty obvious at this point that, in the interests of decency, they should have realized by this point at 2 in the afternoon, Eastern time, with this problem having persisted since 8 this morning when I woke up, that it's time to make the decision that their "grace period" simple wasn't long enough and wasn't communicated clearly enough. Extend the grace period a few days and let up play the damned game. But no, we've gotta sit in a website queue all day.
I dunno, I dislike bitching and generally advise against it...but this is way beyond ridiculous at this point.
I think it's pretty obvious at this point that, in the interests of decency, they should have realized by this point at 2 in the afternoon, Eastern time, with this problem having persisted since 8 this morning when I woke up, that it's time to make the decision that their "grace period" simple wasn't long enough and wasn't communicated clearly enough. Extend the grace period a few days and let up play the damned game. But no, we've gotta sit in a website queue all day.
I dunno, I dislike bitching and generally advise against it...but this is way beyond ridiculous at this point.
I never had to put in a credit card with WOW, even during my trial. I used gamecards the whole time. I would love to use a card with SW but I'm getting 2 on Sunday and even still they seem to be sold out everywhere.
They put it on the launcher but nobody paid attention to it.
They should have done some system-wide chat messages at least 2 days prior, especially if they saw that very few of their numbers were registering. That would have panicked me to see 1000 people had registered so far, for a game with over a million people playing (not the real numbers, just an example).
They should have done some system-wide chat messages at least 2 days prior, especially if they saw that very few of their numbers were registering. That would have panicked me to see 1000 people had registered so far, for a game with over a million people playing (not the real numbers, just an example).
Isn't this kind of like Christmas shopping or going to the DMV? If you don't want to wait in long lines... PLAN... AHEAD. Honestly, I plugged in my registration code and set up a billing cycle as soon as Origin mailed it to me... just to get it out of the way.
It's not Bioware's or even EA's fault that 2+ million idiots are trying to register their product all at once. The smart ones got it done already... there was a step by step process for getting your account set up IN YOUR FUCKING PROFILE for the last two weeks.
Sweet, sweet Schadenfreude... I drink of all your pain...
It's not Bioware's or even EA's fault that 2+ million idiots are trying to register their product all at once. The smart ones got it done already... there was a step by step process for getting your account set up IN YOUR FUCKING PROFILE for the last two weeks.
Sweet, sweet Schadenfreude... I drink of all your pain...
The only real problem here is that -for some insane reason- BioWare and EA didn't expect that the game was going to be this popular? Well, or EA did a truly shitty job limiting the amount of stock out there to keep things flowing smoothly.
As for the miscommunication Jim, yeah its stupid, but did you try to use their site at all over the course of.. well.. ever? The entire site itself is pretty confusing all around, and its mostly VERY stupid design flaws and flow problems.
Like, take guild starting system they've now taken down (yet haven't replaced with a guild FINDING system as far as I can tell) You'd see "This guild started by (just an example) Jim Sterling" with that name being a link to be able to contact them -however- when you click that name, 9 times out of 10 you were sent to a completely different person's page/PM info, and just as often those people had nothing to do with the guild you were looking at. This is probably why I kept getting messages asking for guild invites when I've never attempted to start one.
You'd have to click around for another few minutes (usually going into the guild roster itself, I think) to get to the the real leader of the guild to message them or whatever. And thats if they even saw the message pop up (most got lost limbo). Then, there was an issue with those PM's where you couldn't access the mail, it was tell you you had a number of messages in "Storage" but not a link in sight to get to them.
And this doesn't even account for the fact that the site LOVES to reject my passwords, forcing me to recreate a password nearly every time I need to log in.
Either way, I'm truly happy I had the foresight to do this a few days ago, on the proper launch day.. Cause this is a mess.
(Side question/note: Who's really to blame? Is it BioWare's site or EA's? One of the main issues with this blame game isn't the blame itself (like Ovenden2k feels the need to do) but more-so the fact that I don't think anyone knows who to properly blame.)
As for the miscommunication Jim, yeah its stupid, but did you try to use their site at all over the course of.. well.. ever? The entire site itself is pretty confusing all around, and its mostly VERY stupid design flaws and flow problems.
Like, take guild starting system they've now taken down (yet haven't replaced with a guild FINDING system as far as I can tell) You'd see "This guild started by (just an example) Jim Sterling" with that name being a link to be able to contact them -however- when you click that name, 9 times out of 10 you were sent to a completely different person's page/PM info, and just as often those people had nothing to do with the guild you were looking at. This is probably why I kept getting messages asking for guild invites when I've never attempted to start one.
You'd have to click around for another few minutes (usually going into the guild roster itself, I think) to get to the the real leader of the guild to message them or whatever. And thats if they even saw the message pop up (most got lost limbo). Then, there was an issue with those PM's where you couldn't access the mail, it was tell you you had a number of messages in "Storage" but not a link in sight to get to them.
And this doesn't even account for the fact that the site LOVES to reject my passwords, forcing me to recreate a password nearly every time I need to log in.
Either way, I'm truly happy I had the foresight to do this a few days ago, on the proper launch day.. Cause this is a mess.
(Side question/note: Who's really to blame? Is it BioWare's site or EA's? One of the main issues with this blame game isn't the blame itself (like Ovenden2k feels the need to do) but more-so the fact that I don't think anyone knows who to properly blame.)
I don't see a problem. I read everything rather than scroll down and clicking accept right away so I knew a few days ago that I'd need to subscribe. No queues or anything.
God Jim you are retarded. Half of your articles are the exact same way.
Do you even play MMOs at launch or are you one of the little brats who got "Baby's First MMO?" This is the norm for pretty much every MMO that has come out in recent years and you are stuck in queue because you have probably 900,000 people attempting to get into the site to register and that is why you are having problems with it. The server queues are the exact same way, Fatman and Freedom Nadd being the best examples, because of idiots not wanting to leave the server to actually play the game when Bioware has listened to the need to open more servers and has started to beg players to move on to different ones.
I don't know if you have programming experience or even website development experience but you are stupid if you think nearly 1 million people piling into a website to do a certain action won't seriously break the server down.
Again, if you had read the website, there was plenty of communication and as far as the missing product codes go, don't be blaming the companies that made the game. Blame the factories that are contracted for not assembling the physical copies properly.
*NOTE: I have my own share of problems in-game and despise EA and even Bioware as a company to an extent and I am not openly defending them but, as I tell all morons, Bioware cannot fix stupid.
Do you even play MMOs at launch or are you one of the little brats who got "Baby's First MMO?" This is the norm for pretty much every MMO that has come out in recent years and you are stuck in queue because you have probably 900,000 people attempting to get into the site to register and that is why you are having problems with it. The server queues are the exact same way, Fatman and Freedom Nadd being the best examples, because of idiots not wanting to leave the server to actually play the game when Bioware has listened to the need to open more servers and has started to beg players to move on to different ones.
I don't know if you have programming experience or even website development experience but you are stupid if you think nearly 1 million people piling into a website to do a certain action won't seriously break the server down.
Again, if you had read the website, there was plenty of communication and as far as the missing product codes go, don't be blaming the companies that made the game. Blame the factories that are contracted for not assembling the physical copies properly.
*NOTE: I have my own share of problems in-game and despise EA and even Bioware as a company to an extent and I am not openly defending them but, as I tell all morons, Bioware cannot fix stupid.
Bioware told everyone about having their subscription and product codes done before this day. It was in the announcements on the SWTOR portal. I had trouble with the product code because EA sent me two different ones for some reason. Other than that, really smooth.
One more thing: I'm not sure if this was the case for folks who didn't pre-order, but back on Monday 19th they sent me an email reminding me to redeem my product code 'to ensure uninterrupted access to your game.' That was in addition to the multiple reminders that cropped up during the open-ish beta weekend, and the warnings peppered all over the site, insisting that it was imperative to create the account (security questions and all) and redeem product codes *well ahead* of time so as to avoid waits, mishaps and queues.
Like a few other folks here, I'm far from a fan of EA.. or Bioware, for that matter. But fair's fair.
Like a few other folks here, I'm far from a fan of EA.. or Bioware, for that matter. But fair's fair.
Queues are actually a really smart idea. Most MMO's find their websites going down left and right on launch day, and meet insanely slow to failed loading on any day that requires a lot of heavy traffic through the website. This prevents people from having to attempt entering codes 50 times and other errors popping up. Wish other developers would have this kind of foresight.
Also, as I previously said, anybody who is bitching about having to subscribe to start the trial is retarded. Welcome to paid sub MMOs, been the norm for YEARS. Don't like it? Don't play MMOs!
Also, as I previously said, anybody who is bitching about having to subscribe to start the trial is retarded. Welcome to paid sub MMOs, been the norm for YEARS. Don't like it? Don't play MMOs!
The long queues and having to subscribe during trial periods are normal MMO launch/expansion problems. They happen to everyone, can't blame EA for that.
Now shipping pre-order games without registration codes and not responding in a timely manner or extending the grace periods to customers who pre-ordered your games 4 months ago? That's a dick move
I was aware that I needed to register right away to ensure uninterrupted access today, but I couldn't, and haven't heard anything back despite emailing them a scan of my receipt to prove I purchased the game. So I won't be playing today. Basically being punished for EA's mistake despite making every effort to get this stuff all figured out as far in advance as was possible.
Now shipping pre-order games without registration codes and not responding in a timely manner or extending the grace periods to customers who pre-ordered your games 4 months ago? That's a dick move
I was aware that I needed to register right away to ensure uninterrupted access today, but I couldn't, and haven't heard anything back despite emailing them a scan of my receipt to prove I purchased the game. So I won't be playing today. Basically being punished for EA's mistake despite making every effort to get this stuff all figured out as far in advance as was possible.
sigh I remember the good old days of games that worked within the same month they were released. What an innocent time that was.
@sky4
How's the game broke, cupcake? Do you give a bad review for a movie because all showings were sold out, and you were too stupid to buy a ticket ahead of time?
How's the game broke, cupcake? Do you give a bad review for a movie because all showings were sold out, and you were too stupid to buy a ticket ahead of time?
It took me only a min to buy a 60 day card online and plug in the key into the subscription field. I had no issues with the site or any servers Q's!
The subscription is kind of obvious. I'm one of the people that are getting horrid FPS throughout different sections of the game despite updating drivers. I'm well above minimum spec and dip under 9 fps in some areas which is utterly unplayable.
I'll wait til all the launch bugs are fixed.
I'll wait til all the launch bugs are fixed.
I seriously dont know WTF you guys are talking about. Longest queue Ive had since early access started is about 20 mins on a server that is FULL and I just logged on to the site with no issues. I know a lot of people are complaining but I just dont see the issues. Also the game runs like butter, no lag or server crashes its great. Plus everyone knows u have to subscribe it was in the email. If you dont read then it's your own fault you got locked out.
Yeah, let's keep on defending the greediness that is infecting the digital part of the gaming business once again.
Yeah, lets keep riding the "free the game industry from the tyranny of EA or activision or whatever" train. Its an industry their in it to make money like anything else. You really think any gaming company in the history of video games was started just to make people happy. ITS A BUSINESS. Stop trying to make it like its the worst thing ever. Its capitalism if you dont like it move to Cuba or something. Yeah it might be greedy, it might be a lot of things but in the end its just a stupid video game. You guys talk like EA is oppressing people and re-starting slavery or something geez. Go make a fuss over something thats actually worth it. BTW logged into the site 3 more times still working perfectly. I imagine they will do something for the people that are getting screwed, just give them a minute.
Had 10 minute wait on launch, straight in eery day during early access and the last 2 nights. Pretty smooth here.
The checklist of things to do with your account to ensure access after the 22nd has been on the launcher since launch day and probably before also. I only got the game on the 20th but went through the entire list to make sure my account was fully active. I'm certainly glad I can read so I'm not in the same mess as others.
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