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Online retailer quits, calls out game industry; waahmbulance dispatched photo

Some online retailer I've never heard of, DVD Empire, has come out and said they're going to stop selling video games and they got a few reasons as to why. Take a look at their list of complaints. See something interesting there? Here are some big ones:

• The video game industry only cares about mass merchandisers like Toys-R-Us, Wal-Mart, Best Buy, etc. They completely ignore the needs and wants of the medium to small game retailers.
• You may not care whether or not we make money, but we cannot continue to pay to sell video games. It is impossible for us to make money selling video games.
• This one blows our minds; we are not big enough to return products. ... So if we buy a bad title, we are stuck on an industry-induced money losing ride through the land of price drops. Of course, if the video game industry produced quality games, we wouldn’t have this issue.
• The final reason we killed our video games division is the industry does not let us provide the same level of service that we do with DVDs. We cannot continue to have our good name tarnished when we cannot control how we receive the product.








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30 comments | showing # 1 to 30
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meshgiath's Avatar - Comment posted on 02/01/2007 11:38
meshgiath
Whine about it! Good job! I have great confidence in your company... that I've never heard of. hrm.
DeusPayne's Avatar - Comment posted on 02/01/2007 11:40
DeusPayne
OMG, you have a business. Who woulda thunk that it would come with risk? Just cause you can't push it, don't blame it on the games.
dorock's Avatar - Comment posted on 02/01/2007 11:46
dorock
Well ummm... thats nice... mayhaps they should of done a little more research into the nature of the beast before they attempted to break into it.

CannibalCalvin 's Avatar - Comment posted on 02/01/2007 11:48
CannibalCalvin
Does anyone expect a website named DVDempire to sell video games in the first place?
Snaileb 's Avatar - Comment posted on 02/01/2007 11:50
Snaileb
Well at least some retailer cried out to publishers and developers for making crappy games, and not being able to sell them. We need more heroes like this douchebag. I mean saint.
Snaileb 's Avatar - Comment posted on 02/01/2007 11:51
Snaileb
Kid masturbating to WoW = http://gametrailer.com/umwatcher.php?id=32493
Your Mom's Avatar - Comment posted on 02/01/2007 11:56
Your Mom
He has a point. Why do you think EB and GS sell used games? Because the profit margin is exponentially higher than new ones.
Crackhippo's Avatar - Comment posted on 02/01/2007 12:15
Crackhippo
i just don't understand why he acts so surprised by this.
shadow300z's Avatar - Comment posted on 02/01/2007 12:23
shadow300z
DVD Empire has been a very good retailer from my experience, at least with DVDs. I think the points they make are probably pretty valid and it's a shame that there will be one less competitor in the market. Maybe the industry should look at their distribution model.
Chris Taran's Avatar - Comment posted on 02/01/2007 12:25
Chris Taran
Heh, I use to shop at DVDEmpire all the time a few years ago. They had great DVD prices and since their based like 100 miles from me I'd get ridiculously fast shipping.

Then they redesigned their website to look like shit and their prices started not being as good, so I stopped shopping there. Never bought games form them either.

Anyway, that's all I have to add. Everyone move along now.

Chris Taran's Avatar - Comment posted on 02/01/2007 12:26
Chris Taran
their = they're
God, I hate when I do that!
BluDesign's Avatar - Comment posted on 02/01/2007 12:39
BluDesign
Robert, you can't pretend to not know DVD Empire.

You're a guy.

http://www.adultdvdempire.com

If you think I'm going to believe you've never even heard of them ever, you're a liar. And so is anyone else who says they've never head of DVD Empire.

Any company that pioneers anything in porn is known by every man. Especially when they had iPod and PSP porn before anyone else.

Anyway, I completely agree with them for not carrying it anymore. When you have to bulk receive games from a publisher and they stick two copies of Barbie Horse Adventures (not the porn) in with a single copy of God of War or something along those lines, it does suck bad. Video games in retail are a lot different than video/DVD distribution. It's set up more like magazine distribution, where you sign an agreement with a supplier who deals with certain publishers. Ever wonder why every Wal-Mart doesn't carry that ONE game you're looking for? Because the supplier didn't want to stock it for Wal-Mart. Same theory here, except DVD Empire probably got stuck with some lousy distribution deals from a supplier. Happens all the time. The suppliers cut way better deals for the big box stores and gamestop.
galagabug 's Avatar - Comment posted on 02/01/2007 12:46
galagabug
smaller retailers definately get the shaft pretty hard, i do all my shoppin locally @ mom/pop shops and when anything is released in short supply, or if demand is very high, they just don't get shipments. i spoke w/ the owner of the shop about this in the past, specifically about the wii, and he stated that his supplier cannot give him any consoles, as they are all heading to major retail outlets first. kinda shitty, people open stores that cater to your product, you'd figure they'd get more love than someone who has the wii 2 aisles down from cat food. boooo!
deanhatescoffee's Avatar - Comment posted on 02/01/2007 12:47
deanhatescoffee
@ dvddesign: You're a douche. I've never heard of DVD Empire, nor would I ever - EVER - pay for an adult movie. Apparently you haven't heard - "the internet is for pr0n."
Hipple's Avatar - Comment posted on 02/01/2007 12:54
Hipple
I don't understand why anyone thinks these people should be derided. They weren't making money, so they stopped selling games. The points that they raise are perfectly valid, and they're not whining; they're explaining to their customers what prompted their decision. It's not like these are the deranged rantings of some anti-gaming troll on a random forum post. This is a company that found video games to be a bad business decision explaining to their customers why they're dropping that portion of their business.

Also, they're selling most of their video games at 20% off now.

Also, cocks
BluDesign's Avatar - Comment posted on 02/01/2007 12:55
BluDesign
And if I'd RTFA, I'd have seen I repeated what they said.

Frankly, I don't disagree with them at all. Every good game store I ever went to as a kid is dead due to big box stores. I used to live 5 miles from a store that carried a large selection of import games. Almost as big as the regular selection. It was CRUSHED by the Babbage in the mall. Imports didn't help, I'm sure, but the business was a million times more brilliant in concept than Babbages at the time. Babbages NEVER had instore demonstration gaming, all you had instore was a loop tape showing new games (like current Gamestops still do)

This import store had set up consoles, and you could play any game you wanted on ANY console. Wanted to play SFII on the Super Famicom? Done. Sonic R on the Saturn? Done. BA:Toshinden before the PSX was released in the states? Done.

It's really too bad that the games industry wastes so much money on crap content. Uninformed parents too often take safe bets on licensed content from a recognized brand and buy those games, when often times those are the WORST things out there.

The video games industry has it's own "ET incident" occur 3-4 times a year now where they make and ship a phenomenally shitty movie based game that is broken beyond all scope and measure. And no one bats an eye to it anymore. Didn't watching your predecessors fail so badly it killed the industry, convince you to not make shitty games Atari? Acclaim? LJN? Ocean?
JoeyBuckets's Avatar - Comment posted on 02/01/2007 12:57
JoeyBuckets
I don't feel bad at all for them, in fact I detest the fact that they THINK I care.

To be honest, if a local mom and pop shop the was solely based on games gave up, I'd be upset. There was a recent article somewhere about local gamestores vs. EB/Gamestop/BIG Companies. I enjoy buying my games from these places because there is a face that goes with the store, not a faceless website.

Maybe I'm being hypocritical because they may be just a small mom and pop, but its not the same.

I do agree that videogame publishers and distributors make it difficult for the smalltime stores that aren't part of a larger entity. However, as the internets expand I think that its just evolution of consumerism, and unfortunately only the strong survive unless we as consumers do something about it.
BluDesign's Avatar - Comment posted on 02/01/2007 13:01
BluDesign
Dean, you're a liar. What'd I ever do to you to earn the Douche of the Day title?

Even if you don't buy from there, people still look for titles. Or don't you ever window shop? DVD Empire is like the itunes of porn. Find a title, then go get it somewhere else for free.

I'm kinda past the days where I just type "woman screws donkey for rations" into eMule and open up any video that comes in. I'd like to know that there's a series called "Donkey Fuckers on Welfare" so I can save some time and skip the amateur crap. Now, excuse me, I've got business to attend to...
BahamutZero's Avatar - Comment posted on 02/01/2007 13:06
BahamutZero
fuckin a donkey, perhaps?
BluDesign's Avatar - Comment posted on 02/01/2007 13:07
BluDesign
I'll shut up on this topic after this point.

They are actually a fairly big retailer. Back in the late 90's they were one of the first companies to offer DVD's for sale online. They were selling DVD's before Amazon was.

They managed to survive because of their Adult DVD business, whether or not you actually buy DVD's or do what I and Dean do and go find it online, they make a killing in rentals, VOD, direct sales, and downloads.

Do I think the video games business is f'd up on the retail end? Yes. Do I sympathise that a multimillion dollar retailer of porn is hurting when their gay sex toy division is probably doing better than their video games department? No.
Ratcliff's Avatar - Comment posted on 02/01/2007 13:07
Ratcliff
Damn post slip...anyways

The problem I have is this guy seems to be personally offended, like the video game idustry slept with his wife or something, no one is gonna ask questions if you shutdown a unprofitable enterprise, but geez calm down
CaffeinePowered's Avatar - Comment posted on 02/01/2007 13:19
CaffeinePowered
Why don't they just pick and choose what games they want to carry and not carry so many of the garbage games that they don't think will sell?
michiyoyoshiku's Avatar - Comment posted on 02/01/2007 13:37
michiyoyoshiku
what cry babies
Knivy's Avatar - Comment posted on 02/01/2007 13:53
Knivy
Yay 20% off!!!

Buuhhh I'm broke!!

Oh well, didn't saw anything that caught my attention anyway.
Cruds's Avatar - Comment posted on 02/01/2007 14:05
Cruds
Did they say most games are bad? Nothing but love for that company even tough I never heard of them. Also I think it's ridicules there is no back order catalog. If all its true what they say, they have valid points.
Prodigium's Avatar - Comment posted on 02/01/2007 16:05
Prodigium
Destructoid readers, you have let me down. I can't believe this article has reached this many comments without having the following posted:
Raymod's Avatar - Comment posted on 02/01/2007 17:27
Raymod
Well i think Games Companies should build up a better relationship with the smaller retailers.
Hamza CTZ Aziz's Avatar - Comment posted on 02/01/2007 22:03
Hamza CTZ Aziz
Yes, mom and pop shops struggle with new stuff. That's why we rip people off when we would buy stuff back. That was the only way we could make profit.
Prodigium's Avatar - Comment posted on 02/02/2007 12:43
Prodigium
That's the point, Im_Ok. The utter disdain you feel when gazing up the awesome cliche of the O RLY? owl is a perfect localization of the feeling I felt reading that article.
twilightquest's Avatar - Comment posted on 02/02/2007 17:42
twilightquest
I love how these people run their company. Complaining always gets you what you want. ... -_-
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