I've gotten comfortable with the fact that the Nintendo of today is not the same company I was once enamoured withas a child, and that's ok with me -- they're still changing the face of gaming, whether it appeals to my demograpic or not. Still, I'm a person who is always happy to hear a story about kindness, and Nintendo took part in just such a story recently.
GoNintendo brought us a story about a 21 year old Nintendo fan who lost the home he lived in with his parents to a disasterous fire on September 19th of last year. He lost a large Nintendo collection that included every console the company released plus lots of games and miscelleneous items.
He contacted Nintendo to inquire about suspending his WiiWare account since he planned to buy a new Wii and ended up sharing the story with them about what happened. About two weeks later, Nintendo's Customer Service department contacted him to ask how he and his family were faring and to tell him they would like to replace his Wii and Gameboy Advance SP -- for free.
Sure, it makes Nintendo look good, but it also goes above and beyond the call of duty, and that got a smile on my face today. Best of luck to GoNintendo reader PsyduckWarrior, and here's to hoping things get back to normal for you and your family soon.
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Contest:
11:00 AM on 02.02.2009
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Honestly Nintendo doesn't make those systems anymore, so that's probably why.
They didn't HAVE to do that, you know. It's a kind gesture.
Deranged gamer burns parents house for a free Wii, says he was inspired by last weeks events..
Nintendo doesn't make the other systems anymore. They would have to go out and buy the systems from somewhere or dig through all their warehouses to see if there's a box covered in dust that might contain an old system.
And wasn't there another story like this that ran a few months back? Nintendo seems to do a decent job of handling their long-term fans even if they aren't making reams of hardcore games for them.
Nobody has a "die in a fire" joke? Come on, people.
But it's still rather nice!
Get the fuck out. We don't need dumb ass trolls like you here.
It's nice to see Nintendo show that they care, and having once been in the same situation as him, I hope everything turns out well for his family.
Come on now, don't get your panties in a twist. It was slightly amusing.
Thank god they're not. They were the most heartless bastards of a corporation years ago.
Good on them for being nice to this guy.
This.
The original operator in the call centre is the one with a heart, and possibly their area manager. Nintendo just see's free publicity.
Nintendo replaces Wiimote straps when they didn't have to because it was clear that people were being stupid.
Nintendo offers everyone Wiimote condoms when they didn't have to because it was clear that people were being stupid.
Back in October, Nintendo replaced 228 VC and 30 WiiWare games for free when someone's Wii was stolen.
And now Nintendo offers up new hardware that was lost in a fire ... but they're doing it for the publicity???
To the people who are calling this a publicity stunt: what are you smoking and why aren't you offering it to the rest of us?
I wish other companies would have as good customer service as them.
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