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Nintendo: exception to the rule? Replaces beer-drenched DS

6:05 PM on 11.19.2007 // Dale North

I know it may seem a bit fanboyish to spread the word about positive Nintendo customer service experiences, and I realize that there are both positive and negative experiences from all console makers out there, but when I constantly hear about friends and co-workers negative experiences with their gaming consoles, it makes me want to focus on the good for a change.

The Consumerist reports on one customers question-free replacement of a beer-drenched Nintendo DS. The customer was prepared to pay to have his son's game system replaced, but Nintendo wasn't having it, and the DS was replaced for free.

(Nintendo) me that they would be sending me a replacement DS and all I had to do was ship the old one back to them, they even provided a shipping label. Already happy beyond belief I was even more surprised when they sent it 2 day UPS air!!!! GO NINTENDO!

This is especially nice to see knowing that Nintendo doesn't honor warranty repair to damages caused by negligence, and you know that beer spilling definititely falls under that.

They've replaced two of my systems in the past in the same manner. It's good to know that Nintendo stands behind their product and cares about their customers. Again, we take our red "M hats" off to Nintendo and their customer service.

Hit the jump to read more about this customer's experience. 

Well if you have a child (mine is 4) you know having a portable gaming system can make things like Doctor visits and trips to the DMV a lot less fidgety, so I called up Nintendo with Visa in hand ready to shell out at least 80 or 90 dollars. After being on hold for all of 20 seconds a very nice gentleman answered, and asked why I was calling. I explained that my son's DS would not power on and before I could go any further he asked me to provide me with the serial number and after looking up my information (I register all my Nintendo products online) he told me that they would be sending me a replacement DS and all I had to do was ship the old one back to them, they even provided a shipping label. Already happy beyond belief I was even more surprised when they sent it 2 day UPS air!!!! GO NINTENDO! I have had returned my Xbox 360 7 times for repair and never received treatment anywhere near that nice

Dale North, Former Dtoid EIC
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