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Nintendo CEO apologizes to fans over 3DS price cut photo

This may be the first time in history where a console price cut has been something a company's apologized for. The controversy surrounding the early slash of the 3DS' price tag has promoted Nintendo CEO Satoru Iwata to pen a full apology note to fans who may feel betrayed. 

As already revealed, Nintendo is offering ten NES games and ten GBA titles to early adopters, patronizingly named "3DS Ambassadors" by the company. Despite this, Iwata still felt the need to defend the cut, calling it a "drastic step" that was taken out of necessity "to ensure that large numbers of users will continue to enjoy the 3DS in the future."

He has stated "that there is nothing we can do to completely make up for the feeling that you are being punished for buying the system early," and added that the fans are still "extremely important."

Having to say sorry for a price drop. Only with Nintendo could something so ... bizarre ... happen. Check out the full apology below ...

To Those Customers Who Bought A Nintendo 3DS Before The Price Change

Greetings, everyone. This is Satoru Iwata from Nintendo.

Thank you very much for purchasing a Nintendo 3DS.

We have just announced a price drop for the Nintendo 3DS system effective on August 11 [August 12 in North America].

In the past, there have been price drops for video game systems some time after their release in order to broaden the user base further. However, never before has Nintendo chosen to issue such a dramatic price drop less than 6 months after a system release.

We are all too keenly aware that those of you who supported us by purchasing the 3DS in the beginning may feel betrayed and criticize this decision.

This unprecedented timing for a price cut is because the situation has changed greatly since we originally launched the 3DS. We decided it was necessary to take this drastic step in order to ensure that large numbers of users will continue to enjoy the 3DS in the future.

If the software creators and those on the retail side are not confident that the Nintendo 3DS is a worthy successor to the DS and will achieve a similarly broad (user) base, it will be impossible for the 3DS to gain popularity, acquire a wide range of software, and eventually create the product cycle necessary for everyone to be satisfied with the system.

Those customers who purchased the 3DS at the very beginning are extremely important to us. We know that there is nothing we can do to completely make up for the feeling that you are being punished for buying the system early. Still, we would like to offer the following as a sign of our appreciation to you.

[3DS Ambassador program details]

We feel a strong responsibility to develop the 3DS as a platform -- to ensure that, in the end, everyone is satisfied; we will make every effort to do so.

Additionally, we know everyone is waiting for Super Mario 3D Land and Mario Kart 7. They are scheduled for release in November and December, respectively, so we ask for your patience until then.

Thank you again, and we look forward to your continued support.

Letter translated by Giant Bomb.








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88 comments | showing # 1 to 50
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next 50 comments

VoltySquirrel's Avatar - Comment posted on 08/02/2011 15:34
VoltySquirrel
inb4 Stealth shows up to white knight it up.
Epic-Kx's Avatar - Comment posted on 08/02/2011 15:34
Epic-Kx
Cool Story, bro.
CaptainHowdy's Avatar - Comment posted on 08/02/2011 15:35
CaptainHowdy
Why is Iwata's face messed up? He should be in the hospital so they can fix him up. Bless his heart for writing this letter, with his eyes popping out of his head.
Cess007's Avatar - Comment posted on 08/02/2011 15:36
Cess007
I got no words for a fanbase which makes a company apologize for making a console more accessible (and desirable) for more consumers; just 'cause they payed more for it.

It's always been a risk of been an early adopter; deal with it!
flintmech's Avatar - Comment posted on 08/02/2011 15:36
flintmech
They're only apologizing because retards have to create drama and complain about everything. If people would just accept good things instead of raising hell, he wouldn't have needed to do this.
N7's Avatar - Comment posted on 08/02/2011 15:37
N7
In short Iwata was a huge Mega Man Legends fan.
VenusInFurs's Avatar - Comment posted on 08/02/2011 15:37
VenusInFurs
Letter translated by Giant Bomb?..................
Amaru's Avatar - Comment posted on 08/02/2011 15:40
Amaru
I respect this. Yes, I do.
redsun's Avatar - Comment posted on 08/02/2011 15:41
redsun
Oh baby, you know I can't stay mad at you. *slaps Nintendo on the ass*
amtalx's Avatar - Comment posted on 08/02/2011 15:42
amtalx
Pretty cool that Nintendo's relationship with their fans is important enough to try and give them that warm fuzzy feeling.
SayWord's Avatar - Comment posted on 08/02/2011 15:42
SayWord
I was never angry or upset about the price drop. I bought the system knowing full well that there would be a price drop at some point. Besides I have played enough hours of the thing to get my moneys worth. :P
T3HM0RR0W's Avatar - Comment posted on 08/02/2011 15:43
T3HM0RR0W
That's awesome! Seriously: Compare Tretton's E3 response to the Sony hack to This. Nintendo's got heart. At least, that's the way I read this. : )
Hasney's Avatar - Comment posted on 08/02/2011 15:43
Hasney
I adore Nintendo for doing this. 20 free games, apology... They know they have to do this, business wise, but don't forget their fans. I just want to give Iwata a big hug and tell them it'll be alright.
HEL105's Avatar - Comment posted on 08/02/2011 15:45
HEL105
I'll admit I was a little annoyed, considering the fact that I purchased my 3DS an entire week before the price drop was announced. But hey, price drops happen. Now I'm just pleasantly surprised that they're tossing some pretty ace freebies our way.
meteorscrap's Avatar - Comment posted on 08/02/2011 15:45
meteorscrap
At least Nintendo's treating their customers more respectfully than other companies do. Anyone remember the "You'll want to work a second job just to say you have one?" comment from Sony?

$249.99 was a little steep, I'll grant. However, a price drop to $199.99 for now to drum up sales a bit and then revealing a price drop to $169.99 (or even $159.99) on the PSVita's launch day might have been a better policy. But hey, that's just me.
SayWord's Avatar - Comment posted on 08/02/2011 15:45
SayWord
Also the free games makes my pants tighter and some pre wetness to go along with it.
ZRB's Avatar - Comment posted on 08/02/2011 15:47
ZRB
I don't think that Nintendo should have to apologize, but on the other hand I don't think that the consumers don't have a right to be at least a little upset. I mean, the rule of early adoption of technology is typically that you get the device for a more expensive price to enjoy it for a period of time before others who choose to wait get to. The problem is, for many people there has been very few moments of "enjoyment" out of the 3DS yet because its lineup hasn't been all that fantastic. Thats to be expected of an early product, but that + the fact the price cut is coming so soon gives consumers at least a little room to complain.
manasteel88's Avatar - Comment posted on 08/02/2011 15:47
manasteel88
Since I'm not planning on purchasing any Nintendo products for a while, this doesn't affect me. However, it's a nicely written letter. Not sure why everybody is making all these statements, this is one of the greatest cuts to ever happen for consumers.
Operative20's Avatar - Comment posted on 08/02/2011 15:49
Operative20
The funny thing is not many of the early adopters were even angry. Sure there were those few "GAWD NEVER BUYING ANYTHING FIRST DAY AGAIN" people, but for the most part I'd say everyone was pretty "meh" about the price cut. Nintendo seems to be overly apologetic for this. I certainly didn't care. I actually got happy because I figured more people would buy the damn thing. That way I can actually have a chance at getting streetpasses when walking somewhere
Shinta's Avatar - Comment posted on 08/02/2011 15:53
Shinta
This is like Sony apologizing and giving people free games for getting hacked.

Moral of the story: gamers are ungrateful assholes.
Ace829's Avatar - Comment posted on 08/02/2011 15:57
Ace829
@Shinta
But there isn't a huge outrage over the price cut at all. And the people who are complaining are the vocal assholes who would complain about anything anyway. Gamers aren't ungratefull assholes, just the vocal assholes.
drakkai's Avatar - Comment posted on 08/02/2011 16:00
drakkai
Well, they might screw things some times, but at least they are honest. They just need to learn from their mistakes.
Jon Papazian's Avatar - Comment posted on 08/02/2011 16:05
Jon Papazian
Have you ever heard the term "time is money" you whiney dipshits? You got to play it months early. Thats the cost difference. You must pee your collective dipers when greatests hits are priced for half. Ekonomikz, it 2 konfusin.
Jajuka's Avatar - Comment posted on 08/02/2011 16:10
Jajuka
Still just glad I sold mine on eBay a month before the price reduction was announced. Dodged a bullet there...
bunnyrabbit2's Avatar - Comment posted on 08/02/2011 16:12
bunnyrabbit2
Didn't MS do pretty much the same thing with the original Xbox? I remember my friend got some free games and a controller because he bought it before the first price drop which was fairly quick after release.
Rogue257's Avatar - Comment posted on 08/02/2011 16:13
Rogue257
Honestly, you people are thinking about this WAY too much. This price cut means a ton more people will be able to get one, and those who already have one are being treated.

Its THAT SIMPLE, stop going on about it.

You say this cut was sudden - whats wrong with that? Why should they NEED to plan these things out? If they want to suddenly drop a products price, LET THEM, its no skin off my nose.

You noobs are making such a farce over this whole thing. Either buy one now that its cheaper, or get your free games, and be happy. There is NO REASON that ANYBODY should be pissed, or even be thinking twice, about this.
Shinta's Avatar - Comment posted on 08/02/2011 16:14
Shinta
@Rogue257: Pretty much!
StMcDuck's Avatar - Comment posted on 08/02/2011 16:15
StMcDuck
Gimme Mega Man Legends 3 and all will be forgiven.
Casey Baker's Avatar - Comment posted on 08/02/2011 16:16
Casey Baker
I honestly suspect most of the people complaining have never even owned a 3DS. The other small percentage are people who just bought a 3DS a day or two before the price cut announcement.

Mostly:

Trolls trolling.
TheNephilym's Avatar - Comment posted on 08/02/2011 16:22
TheNephilym
Seriously? They have to apologize for making their latest product nearly $100 cheaper!? I know it sucks for the dudes who already bought the thing that they didn't get in on this sweet discount, but there's no fucking reason for Nintendo to apologize.
Lawman's Avatar - Comment posted on 08/02/2011 16:26
Lawman
TI find it amusing that people ate attacking complainers in the comments section when not one person has complained in here yet.
Lockgar's Avatar - Comment posted on 08/02/2011 16:26
Lockgar
O god... Gamers....

I never understood why people can feel betrayed when any console, or electronic product gets a price cut. You should have seen the HoN community just a few days ago.

So anyway, yeah, I wish i waited for my 3ds, even though my DS lite won't have been able to, but I understand, like with all products, anything is subject to change. I don't understand why "gamers" always get so defensive when price cuts happen/free to play/motive to increase revenue. Its just basic economics, it has nothing to do with "you" but somehow, gamers feel betrayed by "everything". If its left 4 dead 2 coming out a year later, TF2 becoming F2P, PSN charging for "PLUS" content ect... someone will somehow feel betrayed. We sure do have a lot of false entitlement don't we.

Betray would be if they made a promise, and then broke said promise, in that regard I can support any backlash. Making a rush sequel or reducing a price of a product "to the point of being free even" is not betrayal...

A letter apologizing? O don't get me wrong, I love it when people apologize to me, but the fact that we gotten to the point where CEO's have to send out letters to come down backlash frightens me in different ways.

I'm trying to imagine a hot-dog vendor who sales for 2 dollars, see that only a few people bought it, and drops it down to 1.50, but then has to apologize to anyone who bought it at two.
Overmind NL's Avatar - Comment posted on 08/02/2011 16:28
Overmind NL
I had my fun with super street fighter iv 3ds. I'm still having fun with ocarina of time 3ds. When you play multiple consoles it's a good thing software's a bit slow on some platforms. No apology needed. I spend way more money on stuff i don't even use
BrainWasherAttendent's Avatar - Comment posted on 08/02/2011 16:31
BrainWasherAttendent
Human beings are not improving in any way, shape or form. Gamers are just a reflection of the shiftiness of society in general. Japan is dealing with radiation and massive damage from the tsunami, and fat American brats are shitting all over Nintendo because they arent making their every wet dream come true,

We all deserve what is coming from ObamaNazi and the sell outs in Washington. Enjoy starving!!
Fuzunga's Avatar - Comment posted on 08/02/2011 16:32
Fuzunga
The guys at Nintendo are a little TOO nice...
Einlander's Avatar - Comment posted on 08/02/2011 16:32
Einlander
The only people complaining about the price drop was the smaller mom and pop retailers, buying the device at cost and having to sell at a lower price with a chance at not being compensated from Nintendo for the lower sale cost.
ikiryou's Avatar - Comment posted on 08/02/2011 16:33
ikiryou
I'd rather have an apology regarding Nintendo of America and their lack of vision, since they're obviously spending the bulk of their time smoking crack in the back alley behind their offices instead of making sound localization decisions.
LittleBigD's Avatar - Comment posted on 08/02/2011 16:39
LittleBigD
I don't understand what Nintendo is so horny about. The machine wasn't selling too bad. It's just that right now it's too expensive for mom and dad to give it to the kids as a gift for an A on their report card. Those kinds of sales will come when it hits $99.

This new price will only push a few more Nintendo fans who were on the fence about buying a 3DS over and into a store.
ProperlyParanoid's Avatar - Comment posted on 08/02/2011 16:39
ProperlyParanoid
I feel kinda sorry for them, in a way. But I'll admit, the price cut definitely got me a lot more interested in the 3DS.
BoomingEchoes's Avatar - Comment posted on 08/02/2011 16:44
BoomingEchoes
"He has stated "that there is nothing we can do to completely make up for the feeling that you are being punished for buying the system early..."

Theres plenty of ways I can list that they make up for it in full, and none of it has to do with giving people games they probably already bought at least once before, in a format that can be taken away from them at the companies will and fancy.
BrainWasherAttendent's Avatar - Comment posted on 08/02/2011 16:52
BrainWasherAttendent
Nintendo, you are so acutely aware of the situation with the 3DS, yet you don't make Xenoblade and The Last Story available in the US??
Operative20's Avatar - Comment posted on 08/02/2011 16:54
Operative20
again, I don't even see many people crying over the price cut. It's not like there was a huge outcry that caused Mr.Iwata to say this. He didn't have to, no one was asking for any apology. He's just nice enough to do it. Nothing anyone said even warranted it. These "ungrateful gamer assholes" that some of you seem to be talking to are not the majority in this situation. Look around you, the comments hating on the complainers are more than the comments crying about the price cut.
Corduroy Turtle's Avatar - Comment posted on 08/02/2011 16:55
Corduroy Turtle
An apology and 20 free games are both completely unnecessary but definitely appreciated.
dtomek's Avatar - Comment posted on 08/02/2011 16:56
dtomek
At what point in history have early adopters not been punished?
Ace829's Avatar - Comment posted on 08/02/2011 16:57
Ace829
@BrainWasherAttendent
Oh hey! What's up Mattrodroid? Still trying to convert the masses to your way of thinking through an obscure video game website? Good luck with that! :D
Karutomaru's Avatar - Comment posted on 08/02/2011 17:09
Karutomaru
Nintendo is being awfully nice about this.
RockWallofMight359's Avatar - Comment posted on 08/02/2011 17:10
RockWallofMight359
Why apologize? They're getting 20 free classic games.
Flamingboar's Avatar - Comment posted on 08/02/2011 17:15
Flamingboar
So who exactly is outraged by the price cut? I bought a 3DS knowing it was going to get cheaper at some point. I'm glad nintendo is giving out free games and I will take that and be grateful.

It makes me wonder if I'm getting too old for the gamer community as a whole.
GoofierBrute's Avatar - Comment posted on 08/02/2011 17:16
GoofierBrute
Yeah Mr. Iwata, apologize for making an overpriced piece of hardware more affordable, thus making it more appealing to the masses and rewarding early adopters with some beloved classics for free! APOLOGIZE!!!!!!
palpablepalpatine's Avatar - Comment posted on 08/02/2011 17:17
palpablepalpatine
Nintendo should be apologizing for charging such a ridiculous price for a device that was rumoured to only cost about a 100 to make.
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