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Microsoft: Worst of Red Ring problem dealt with, 360s now made of sunshine photo

With many consumers still terrified of seeing the inevitable Red Ring of Death flashing on their soon-to-be-bricked Xbox 360s, Microsoft is doing what it can to downplay the issue, claiming that after four years on the market, the worst of the problem is behind us. Hooray!

"We've improved that [repair] process," claims Aaron Greenberg, Microsoft's Head of the Official Department of Claiming Things.  "It's very quick, and they may upgrade your system with the latest technology. So that works really well.

"...What we do in general, the way that it works, is that they will fix it with the latest [hardware] improvements that we've applied [to current Xbox 360s]. Obviously we're continuously improving the technology inside the box, not to get too technical. So they'll apply that when they make the increments to your system.

"What it comes down to is isolating and figuring out the issue, fixing the issue, and the more that we can fix the issue, and know it's fixed, then we're good going forward. We've put the worst behind us on this, but we know there are a few lagging systems, and so we want to take those and make it right."

It only took four years. Praise be to Microsoft.


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36 comments | showing # 1 to 36

Kraid's Avatar - Comment posted on 02/17/2009 09:13
Kraid
This picture is pure gold.
TewDee's Avatar - Comment posted on 02/17/2009 09:13
TewDee
I dunno. That middle guy looks to be going "WOAH woah woah, are you sure?"

Regardless...upgrading? I'd like to know what that entails exactly.
zombiekiller13's Avatar - Comment posted on 02/17/2009 09:13
zombiekiller13
What they should be saying is "if you send your 360 in, it WILL be updated with the latest technology."

Not this "may" shit..."will".
mgmgarcia01's Avatar - Comment posted on 02/17/2009 09:14
mgmgarcia01
I call BS. My Xbox just red ringed for the first time. Sf4 just came out. Microsoft: your are ass.
Spelunking raccoon's Avatar - Comment posted on 02/17/2009 09:18
Spelunking raccoon
Well I've always used the red ring issue as my excuse for not buying a 360, guess now i just have to admit i'm cheap.
CallMeRotten's Avatar - Comment posted on 02/17/2009 09:20
CallMeRotten
No mention of still shipping out 360's with launch hardware as replacements for bricked consoles sent in for repairs?

According to the back of my "repaired" 360, it was made two months after the Japsers were being sold but the hardware specs are the same as the launch consoles.
ParaParaKing's Avatar - Comment posted on 02/17/2009 09:23
ParaParaKing
"It's very quick and easy, but you will still have to pay us $120 for it, suckers."
fixed.
Char Aznable's Avatar - Comment posted on 02/17/2009 09:31
Char Aznable
(insert Cotton McKnight here, if he wasn't banned)
peeetah's Avatar - Comment posted on 02/17/2009 09:33
peeetah
Yawn, to little to late.
JustLikeBuck's Avatar - Comment posted on 02/17/2009 09:35
JustLikeBuck
Aaron Greenberg: I have no idea what's causing it, it seems to be getting rarer, we'd like to thank everybody who put their hard money down on us to b e beta testers for the last6 4 years.

Peace out!
Diverse's Avatar - Comment posted on 02/17/2009 09:37
Diverse
I've had me tree sitty for two years and it never red ringed on me.
Kylius's Avatar - Comment posted on 02/17/2009 09:44
Kylius
Just got mine back from it's second RRoD since Launch, was pleased to find they'd completely replaced the DVD drive, and it was back from it's trip to Germany in 7 Working Days - over half the time it took since the first breakdown it suffered.
Furyfire's Avatar - Comment posted on 02/17/2009 09:46
Furyfire
4 years... and still one of the best selling, and worst made products on the market.

It amazes me that gamers still buy this... including me! >_<
Tron's Avatar - Comment posted on 02/17/2009 09:49
Tron
they have 360s in Ghana?
SephirothX's Avatar - Comment posted on 02/17/2009 09:52
SephirothX
The 'true' RRoD has just been replaced with lesser single-red-light issues that cost you money to get them repaired. My jasper elite ended up getting the E-71 error randomly about 2 months out of the box, thankfully the NXE update 'fixed' this.

But yeah... Furyfire said it best.
Miguelcar808's Avatar - Comment posted on 02/17/2009 10:07
Miguelcar808
I'm afraid to use mine at all times. I'm still gone play more on my PS3.
KaL YoshiKa's Avatar - Comment posted on 02/17/2009 10:11
KaL YoshiKa
Did he seriously say they "may" upgrade your console. That's like a doctor saying they "may" cut out a malignant tumour...thanks guys.
Infinite Obscurity's Avatar - Comment posted on 02/17/2009 10:13
Infinite Obscurity
Just got mine back from its first red ring just a few months ago, and since then its been working perfectly despite constant use. Lets hope it stays that way and MS may have redeemed themselves.
Tash's Avatar - Comment posted on 02/17/2009 10:13
Tash
Why don't they fix the ENTIRE problem instead of just some of it?
wardrox's Avatar - Comment posted on 02/17/2009 10:23
wardrox
I'm glad he didn't get too technical there.
brainderailment's Avatar - Comment posted on 02/17/2009 10:33
brainderailment
Wow, putting a new heat sink on the gpu is hardly "adding new technology".
BluDesign's Avatar - Comment posted on 02/17/2009 10:48
BluDesign
Considering that 95% of RROD's can be fixed with some washers and screws, I really don't know why MS isn't a little more on the ball on this. People who feel dicked over on the whole RROD issue CAN fix it themselves with minimal effort and will be able to cut MS' crap-ass support out of the loop. I'm fairly certain I have a Jasper board so I shouldn't have any problems with it from here on out, but still... If mine goes again, I'm fixing it myself. It's too fucking easy to not.
JustLikeBuck's Avatar - Comment posted on 02/17/2009 10:51
JustLikeBuck
For those wondering why MS haven't fixed the problem completely, and have no idea what is causing it... try to remember that scene from Spiderman, where that lab guy suggests they take the Supersoldier chemical "Back to Formula".

That was the the 360's designers, and GreenGoblin was Steve Balmer (who has a cameo in The Increadible Hulk!).

The only way to fix the 360's problems would be to take it back to the drawing board, and they'd rather not admit that, and learn what they can fro the next console.
specter620's Avatar - Comment posted on 02/17/2009 10:54
specter620
@brainderailment

I think they meant that in addition to the extra heat-sink, many of the replacement motherboards have been modified from 90nm CPUs to 65nm CPUs. They have the different motherboard revisions listed on wikipedia.
Velt's Avatar - Comment posted on 02/17/2009 11:03
Velt
So that means the new ones dont RRoD?
Black Nexus's Avatar - Comment posted on 02/17/2009 11:33
Black Nexus
They have been fixing it for 3 years. When will I be able to turn the thing on without the fear that its gonna blow up.
retroNutZ's Avatar - Comment posted on 02/17/2009 12:37
retroNutZ
This has got to be one of the worst hardware issues in video game history, and they have been sitting on it like its a minor issue.
pedrovay2003's Avatar - Comment posted on 02/17/2009 14:40
pedrovay2003
First of all, I don't believe Microsoft for even a second.

Second of all, the Red Ring isn't the only problem the 360s have. Did they fix all the rest of them?
ArrestedDeveloper's Avatar - Comment posted on 02/17/2009 14:45
ArrestedDeveloper
Sunshine and lollipops and rainbows....
Syn's Avatar - Comment posted on 02/17/2009 15:02
Syn
Fuck Microsoft, I'm not touching that piece of shit console.
elsteveo's Avatar - Comment posted on 02/17/2009 16:01
elsteveo
I love my 360 i am so biased towards everything Oh snap.

It is probably cause i only had to replace my launch one 2 years after i had it. I played it alot too.
Holyetheline's Avatar - Comment posted on 02/17/2009 17:54
Holyetheline
Sounds to me like he's just talking and none of these words have any real meaning.
Aziel13's Avatar - Comment posted on 02/17/2009 21:47
Aziel13
needs more lies
Korolev's Avatar - Comment posted on 02/22/2009 02:04
Korolev
The worst is behind for the NEW customers - old Xbox 360's are probably still going to red ring. The first generation of 360's (the Xenon generation) were very likely to fail at some point. The Second generation (Zephyr), which I have, is still somewhat likely to fail. Mine hasn't yet, although it did red ring once, turning it off and on made it work again. Had it for over.

But I have been hearing good things about the newest type of 360 - the Jasper, which is quite unlikely to fail. If Microsoft do replace the innards of a red-ringed 360 with the newer chip set, the red-ring days are over.

Of course, that doesn't excuse them from the fact that they released unfinished and unstable hardware on the market in the first place. But at least it's nice to know that some things get fixed with time.
aZZmodan's Avatar - Comment posted on 07/15/2009 17:45
aZZmodan
They 'll fix it better now, won't they... Oh... wait... What about making so that it don't need fixing...?
aZZmodan's Avatar - Comment posted on 07/15/2009 17:48
aZZmodan
Also, they are THE FAIL! Make no mistake about it, they are, they are... Also, cocks.
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