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Microsoft: Worst of Red Ring problem dealt with, 360s now made of sunshine photo

With many consumers still terrified of seeing the inevitable Red Ring of Death flashing on their soon-to-be-bricked Xbox 360s, Microsoft is doing what it can to downplay the issue, claiming that after four years on the market, the worst of the problem is behind us. Hooray!

"We've improved that [repair] process," claims Aaron Greenberg, Microsoft's Head of the Official Department of Claiming Things.  "It's very quick, and they may upgrade your system with the latest technology. So that works really well.

"...What we do in general, the way that it works, is that they will fix it with the latest [hardware] improvements that we've applied [to current Xbox 360s]. Obviously we're continuously improving the technology inside the box, not to get too technical. So they'll apply that when they make the increments to your system.

"What it comes down to is isolating and figuring out the issue, fixing the issue, and the more that we can fix the issue, and know it's fixed, then we're good going forward. We've put the worst behind us on this, but we know there are a few lagging systems, and so we want to take those and make it right."

It only took four years. Praise be to Microsoft.


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36 comments | showing # 1 to 36

Kraid's Avatar
Kraid at 02/17/2009 09:13
This picture is pure gold.
TewDee's Avatar
TewDee at 02/17/2009 09:13
I dunno. That middle guy looks to be going "WOAH woah woah, are you sure?"

Regardless...upgrading? I'd like to know what that entails exactly.
zombiekiller13's Avatar
zombiekiller13 at 02/17/2009 09:13
What they should be saying is "if you send your 360 in, it WILL be updated with the latest technology."

Not this "may" shit..."will".
mgmgarcia01's Avatar
mgmgarcia01 at 02/17/2009 09:14
I call BS. My Xbox just red ringed for the first time. Sf4 just came out. Microsoft: your are ass.
Spelunking raccoon's Avatar
Spelunking raccoon at 02/17/2009 09:18
Well I've always used the red ring issue as my excuse for not buying a 360, guess now i just have to admit i'm cheap.
CallMeRotten's Avatar
CallMeRotten at 02/17/2009 09:20
No mention of still shipping out 360's with launch hardware as replacements for bricked consoles sent in for repairs?

According to the back of my "repaired" 360, it was made two months after the Japsers were being sold but the hardware specs are the same as the launch consoles.
ParaParaKing's Avatar
ParaParaKing at 02/17/2009 09:23
"It's very quick and easy, but you will still have to pay us $120 for it, suckers."
fixed.
Char Aznable's Avatar
Char Aznable at 02/17/2009 09:31
(insert Cotton McKnight here, if he wasn't banned)
peeetah's Avatar
peeetah at 02/17/2009 09:33
Yawn, to little to late.
JustLikeBuck's Avatar
JustLikeBuck at 02/17/2009 09:35
Aaron Greenberg: I have no idea what's causing it, it seems to be getting rarer, we'd like to thank everybody who put their hard money down on us to b e beta testers for the last6 4 years.

Peace out!
Diverse's Avatar
Diverse at 02/17/2009 09:37
I've had me tree sitty for two years and it never red ringed on me.
Kylius's Avatar
Kylius at 02/17/2009 09:44
Just got mine back from it's second RRoD since Launch, was pleased to find they'd completely replaced the DVD drive, and it was back from it's trip to Germany in 7 Working Days - over half the time it took since the first breakdown it suffered.
Furyfire's Avatar
Furyfire at 02/17/2009 09:46
4 years... and still one of the best selling, and worst made products on the market.

It amazes me that gamers still buy this... including me! >_<
Tron's Avatar
Tron at 02/17/2009 09:49
they have 360s in Ghana?
SephirothX's Avatar
SephirothX at 02/17/2009 09:52
The 'true' RRoD has just been replaced with lesser single-red-light issues that cost you money to get them repaired. My jasper elite ended up getting the E-71 error randomly about 2 months out of the box, thankfully the NXE update 'fixed' this.

But yeah... Furyfire said it best.
Miguelcar808's Avatar
Miguelcar808 at 02/17/2009 10:07
I'm afraid to use mine at all times. I'm still gone play more on my PS3.
KaL YoshiKa's Avatar
KaL YoshiKa at 02/17/2009 10:11
Did he seriously say they "may" upgrade your console. That's like a doctor saying they "may" cut out a malignant tumour...thanks guys.
Infinite Obscurity's Avatar
Infinite Obscurity at 02/17/2009 10:13
Just got mine back from its first red ring just a few months ago, and since then its been working perfectly despite constant use. Lets hope it stays that way and MS may have redeemed themselves.
Tash's Avatar
Tash at 02/17/2009 10:13
Why don't they fix the ENTIRE problem instead of just some of it?
wardrox's Avatar
wardrox at 02/17/2009 10:23
I'm glad he didn't get too technical there.
brainderailment's Avatar
brainderailment at 02/17/2009 10:33
Wow, putting a new heat sink on the gpu is hardly "adding new technology".
BluDesign's Avatar
BluDesign at 02/17/2009 10:48
Considering that 95% of RROD's can be fixed with some washers and screws, I really don't know why MS isn't a little more on the ball on this. People who feel dicked over on the whole RROD issue CAN fix it themselves with minimal effort and will be able to cut MS' crap-ass support out of the loop. I'm fairly certain I have a Jasper board so I shouldn't have any problems with it from here on out, but still... If mine goes again, I'm fixing it myself. It's too fucking easy to not.
JustLikeBuck's Avatar
JustLikeBuck at 02/17/2009 10:51
For those wondering why MS haven't fixed the problem completely, and have no idea what is causing it... try to remember that scene from Spiderman, where that lab guy suggests they take the Supersoldier chemical "Back to Formula".

That was the the 360's designers, and GreenGoblin was Steve Balmer (who has a cameo in The Increadible Hulk!).

The only way to fix the 360's problems would be to take it back to the drawing board, and they'd rather not admit that, and learn what they can fro the next console.
specter620's Avatar
specter620 at 02/17/2009 10:54
@brainderailment

I think they meant that in addition to the extra heat-sink, many of the replacement motherboards have been modified from 90nm CPUs to 65nm CPUs. They have the different motherboard revisions listed on wikipedia.
Velt's Avatar
Velt at 02/17/2009 11:03
So that means the new ones dont RRoD?
Black Nexus's Avatar
Black Nexus at 02/17/2009 11:33
They have been fixing it for 3 years. When will I be able to turn the thing on without the fear that its gonna blow up.
retroNutZ's Avatar
retroNutZ at 02/17/2009 12:37
This has got to be one of the worst hardware issues in video game history, and they have been sitting on it like its a minor issue.
pedrovay2003's Avatar
pedrovay2003 at 02/17/2009 14:40
First of all, I don't believe Microsoft for even a second.

Second of all, the Red Ring isn't the only problem the 360s have. Did they fix all the rest of them?
ArrestedDeveloper's Avatar
ArrestedDeveloper at 02/17/2009 14:45
Sunshine and lollipops and rainbows....
Syn's Avatar
Syn at 02/17/2009 15:02
Fuck Microsoft, I'm not touching that piece of shit console.
elsteveo's Avatar
elsteveo at 02/17/2009 16:01
I love my 360 i am so biased towards everything Oh snap.

It is probably cause i only had to replace my launch one 2 years after i had it. I played it alot too.
Holyetheline's Avatar
Holyetheline at 02/17/2009 17:54
Sounds to me like he's just talking and none of these words have any real meaning.
Aziel13's Avatar
Aziel13 at 02/17/2009 21:47
needs more lies
Korolev's Avatar
Korolev at 02/22/2009 02:04
The worst is behind for the NEW customers - old Xbox 360's are probably still going to red ring. The first generation of 360's (the Xenon generation) were very likely to fail at some point. The Second generation (Zephyr), which I have, is still somewhat likely to fail. Mine hasn't yet, although it did red ring once, turning it off and on made it work again. Had it for over.

But I have been hearing good things about the newest type of 360 - the Jasper, which is quite unlikely to fail. If Microsoft do replace the innards of a red-ringed 360 with the newer chip set, the red-ring days are over.

Of course, that doesn't excuse them from the fact that they released unfinished and unstable hardware on the market in the first place. But at least it's nice to know that some things get fixed with time.
aZZmodan's Avatar
aZZmodan at 07/15/2009 17:45
They 'll fix it better now, won't they... Oh... wait... What about making so that it don't need fixing...?
aZZmodan's Avatar
aZZmodan at 07/15/2009 17:48
Also, they are THE FAIL! Make no mistake about it, they are, they are... Also, cocks.
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