If you’ve spent the dough to get your Xbox 360 replaced because of an E74 error (dubbed the new “Red Ring of Death” by many), look forward to getting your money back. Microsoft has recently decided that the error that borks the game machine is close enough to the three red lights to warrant the blanket protection Microsoft set up for it back in July 2007. In other words, E74 repairs are free until 2010 and if you’ve paid for anything related to it, Microsoft will reimburse you.
From Microsoft, via Kotaku:
While the majority of Xbox 360 owners continue to have a great experience with their console, we are aware that a very small percentage of our customers have reported receiving an error that displays "E74" on their screen. After investigating the issue, we have determined that the E74 error message can indicate the general hardware failure that is associated with three flashing red lights error on the console. As a result, we have decided to cover repairs related to the E74 error message under our three-year warranty program for certain general hardware failures that was announced in July 2007.
The Xbox 360 is truly a modern marvel. How Microsoft was able to shape the glass innards and exterior of the console into something that could play games is beyond my understanding of contemporary engineering.
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Contest:
8:20 AM on 04.14.2009
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But at least they are kinda-sorta admitting their mistake and doing this.
This is good news, my sister's machine showed this error twice.
Meanwhile they're still making money on people who've already had E74, paid to get it fixed and wont hear of this announcement.
It's amazing the amount of money a company can make out of its ignorant customers.
Fair play to MS for this, but its too late for me. Yes I'll take the free repair, but I'll never play it like I used to. PS3 FTW!
I'm at my first PS3 after 2 1/2 years....
I'm at my first NES after 22 years .... FUCK'IN' HELL MICROSOFT ..
At least my 360 got repaired for free.
Thankfully, they were kind enough to give me a new one 4 days before the place closed down!
When you buy 10 games on PS3, and 10 games on Xbox360, the cost difference is less of an issue, isn't it. So I don't understand the complains for PS3 price, any serious game will want to buy more than a few games, which reduces the ratio of price difference to the whole expenditure. Go ahead, buy one :P (Unless you have cracked your Xbox360 to play 'free' games, that is..)
Nice try MS. Renaming RRoD ain't gonna get you out of all those repairs that easy.
To be fair, rather than my usual MS bashing here I've got to say, my PS3's BR drive died the other day. No disc, no disc, no disc. A quick call to Sony though and i've got a same model (BC launch) refurb within 3 days.
Phew!
I'm the type of guy that scours the net for good deals on systems so I don't have to pay full price (I don't have a lot of money). I bought my PS3 used and have had no issues at all. I've seen dozens of ridiculously cheap deals on refurb 360's that I undoubtedly would have bit on if the 360 wasn't the most unreliable piece of VG hardware ever.
By the time they get it worked out, I imagine the NextBox will have been announced and I'll have never bought a 360 at all.
I was so pissed when I got the E74 error and I was 3 days out of warranty. I had my Xbox up in the closet for like a year and now this happens! Woo
Had a 360 with an E74 in my closet for months, unloaded it like 3 months ago cause someone wanted it for parts and now this, fuck Microsoft, FUCK MICROSOFT GODDAMIT.
*walks in with can of gas*
Xbox 360 is a piece of shit, and all who blow money on it should be punished.
New bigwigs in the company are trying to make amends with the community, and I think this quick response to the E74 issue is to be commended.
I'm not gonna say I'd rush out and buy a launch unit whenever the (placeholder Xbox 360 2) comes out, but I'd assume that smarter heads will prevail and the next console will be built very well.