Quantcast
Microsoft sued over Xbox Live subscription renewals - Destructoid

DestructoidJapanatorTomopopFlixist



Microsoft sued over Xbox Live subscription renewals


10:45 AM on 08.12.2011
Microsoft sued over Xbox Live subscription renewals photo



A man in Indiana has filed a class action lawsuit against Microsoft, accusing the company of charging him a subscription fee without his consent. Ryan Graves was charged for two years of Xbox Live against his wishes, thanks to Microsoft's automatic subscription renewal.

Graves' account had an old credit card number on it due to his inactivity. When he finally got around to updating his information, Microsoft billed him for both his expired and new subscription, leaving him with two years of service and twice the planned expense. MS won't refund. 

The plaintiff is after Microsoft for "breach of contract, unjust enrichment, conversion, and violation of the Electronic Funds Transfer Act (EFTA), 15 U.S.C. § 1693, et seq., on behalf of himself and similarly situated Xbox LIVE Gold members."

After I moved to the United States, I had all sorts of trouble with Xbox Live. Microsoft won't let me switch territories, and kept trying to charge a UK debit card that had long expired (it wouldn't let me just remove the card or cancel the renewals because of reasons). Due to this, it barred me from activating an Xbox Live card that I'd received to do my job, and it was only because of my job at Destructoid that I ever got it resolved. Microsoft's handling of this part of Xbox Live is, to be fair, completely atrocious. 

Microsoft sued over Xbox Live billing [GI.biz]






Comments not appearing? Anti-virus apps like Avast or some browser extensions can cause this.
Easy fix: Add   [*].disqus.com   to your software's white list. Tada! Happy comments time again.

Did you know? You can now get daily or weekly email notifications when humans reply to your comments.








Win your choice of console from Destructoid! in Destructoid's Hangs on LockerDome

Industry Bull

2:45 PM on 07.25.2014
Crytek insists it's okay, has secured capital amid allegations of trouble paying staff

A lot of sources have come forth to talk about Crytek studios bleeding staff, cancelling games (including a sequel to Xbox One exclusive Ryse), and struggling to pay staff. Crytek finally issued a statement to ...more



3:00 PM on 07.23.2014
Anticipation Simulator 2015 pushed back to 2016

Most of us were looking forward to the release of Anticipation Simulator 2015 next fall, so it comes as quite a letdown to hear it's been delayed. This morning, Logjam Studios sent out a rather longwinded press...more



9:00 AM on 07.23.2014
Well, I won't be playing as Red Hood or Harley in Batman: Arkham Knight

GameStop teased an announcement that seems to have come out: a GameStop exclusive Red Hood story pack for the upcoming Batman game. Harley, we already knew, is a pre-order incentive at most major retailers. There's ...more



View all Industry Bull






Back to Top




All content is yours to recycle through our Creative Commons License permitting non-commercial sharing requiring attribution. Our communities are obsessed with videoGames, movies, anime, and toys.

Living the dream since March 16, 2006

Advertising on destructoid is available: Please contact them to learn more