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In a move that you would only likely see at the end of a sappy romantic comedy or in a Saturn car commercial, Microsoft has faced their biggest problem and reached out to gamers to make everything right. They may have also cured cancer, but I left before the credits. Posted on xbox.com, directly from Peter Moore himself: You've spoken, and we’ve heard you. Good service and a good customer experience are areas of the business that we care deeply about. And frankly, we've not been doing a good enough job. Hit the jump for the complete announcement and what this means for 360 gamers.
This means that anyone who's ever had to return a 360 due to the RROD and / or pay any sort of repair costs will be completely reimbursed. In a way, this is Microsoft admitting there is a serious failure rate with the 360, just without directly saying it. On the other hand, they are taking the problem head on, and with M$'s deep pockets, this move is sure to win over a lot of gamers who have become seriously disenchanted with a system that dies on them once, twice, or even eleven times. This is a huge move, and one Sony could learn from. Sure, the PS3 works, but Sony made quite a few mistakes with their whole "This is a marathon, not a sprint" attitude (as opposed to Nintendo's "This is a sprint, give us your moneez!!1"), and that's clearly something that fans are not willing to pay for. On behalf of 360 gamers, Destructoid, and the industry in general, you done good today Microsoft. You done good. [Special thanks to Joe Burling for rocking me to sleep last night. Adam Sandler movies are just too scary!] Next page: More Xbox 360 stories ![]()
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living the dream since March 16, 2006 |
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4:24 PM on 07.05.2007, 


