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Microsoft shrugs off reported Xbox 360 flaws photo

Do you remember us telling you about how a thermal design expert was hired to look around in the Xbox 360? As David said, 'badness' was found, as the expert uncovered problems with the fans and heatsinks as well as with heat management. Now it seems that Microsoft is dismissing this expert's negative findings on both a current and repaired Xbox 360.

Games Radar received a response from Microsoft on this issue, with a representative saying,  "There is no single root cause or systemic issue with any of the Xbox 360 consoles."

With such a complex consumer electronic product that contains more than 1700 different components and 500 million transistors, there are obviously many things that can malfunction at any given time. The vast majority of customers who own Xbox 360 consoles continue to have a terrific experience. "As Microsoft didn't participate in the test, we cannot comment on any findings."

Really? Is that their way of saying that it's not just fans and heatsinks, and that just about everything could be broken and anything could go wrong? Are they denying that the issues are heat-related?

Look, we know about the warranty issues and extensions, and many of us have had first-hand experience with broken Xbox 360s. Just fess up already!

[Via Games Radar - Thanks, Mr. Donut] 


Continue: More Xbox 360 stories





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68 comments | showing # 1 to 50

Doomtrain's Avatar
Doomtrain at 08/07/2007 10:32
This horse is so fucking dead. The 360 has flaws. They may or may not be heat related. Who cares. It might as well be breaking because you touch yourself at night. If it breaks, it's broke, it doesn't matter why. Microsoft has already admitted the damn things die by giving out the 3-year warranty extension.

Let this entire topic just die. Every third story on every goddamn videogame blog on the internet is about how some jackass looked inside a 360 and saw something he didn't like.
Vader582's Avatar
Vader582 at 08/07/2007 10:37
Ignorance is bliss for so many people...stupid consumers.
hexfix93's Avatar
hexfix93 at 08/07/2007 10:38
That's because microsoft has all ways sold broken products, from their bs OS that needs constant service packs, to this new hardware that needs extended warranties. same all excuse ridden song and dance from the borg of all companies.

ps3 is far superior. it's a shame the programmers cannot for the life of them get their heads around the cell and change their code to true multi threaded code with better memory management.
Danmartigan's Avatar
Danmartigan at 08/07/2007 10:42
Oh sure, blame the transistors! What did they ever do to you?
whackmushrooms's Avatar
whackmushrooms at 08/07/2007 10:59
just like they shrug off YEARS AND YEARS of bad OS flaws that costs the business community BILLIONS of dollars .. they just thought they could cost gamers BILLIONS of fun next because they got bored with pissing off the office workers.
Snaileb 's Avatar
Snaileb at 08/07/2007 11:05
BlindsideDork's Avatar
BlindsideDork at 08/07/2007 11:05
Stupid consumers is buying the PS3MO when it was $600 when you could run out and now and get it for $100 less at least.

Sure you could say you owned it earlier but owning the PS3 now is not any different than then, except Motorstorm is NOW out.
bhive01's Avatar
bhive01 at 08/07/2007 11:07
tazarthayoot's Avatar
tazarthayoot at 08/07/2007 11:07
Hey sony fucktards, remember that whole disc read error problem that happened with the PS2?

Get the fuck over it, all systems have problems, they eventually get fixed, and that's the end of it. Don't fucking act like your big black box is infallible. Quit acting like Sony is impervious to the same problem, which as I stated before they are NOT, and get over yourselves.
Snaileb 's Avatar
Snaileb at 08/07/2007 11:09
The CBM has spoken.
bhive01's Avatar
bhive01 at 08/07/2007 11:10
What's a PS2?
Hoygeit's Avatar
Hoygeit at 08/07/2007 11:11
Oh bhive01, thank you for posting that picture. :D
bhive01's Avatar
bhive01 at 08/07/2007 11:14
It's almost serene isn't it.

It would have more impact if it were a unicorn.
BluDesign's Avatar
BluDesign at 08/07/2007 11:15
@hexfix

I agree. WTF, not putting in Magical Pony Candy Shitters like the PS3 has. Jeez, what were they thinking?

Dude, your bio reads like Jack Tretton is sucking your dick as we speak.

Don't post fanboy statements like the PS3 is teh awesomez without some proof to back it up. So far, having both systems, and playing games on both, they're fucking equal. EQUAL. EQUAL

Neither one has thrown down a game that just truly trumps the other completely. Tilting isn't going to beat the pants off of MS.

And accusing MS of being the Borg of all companies? WTF is Sony exactly? Last time I checked, if I wanted to buy a TV, I could buy a Samsung, LG, etc, etc, etc, or I could buy a Sony which has a $50 premium tacked onto the price of everything they sell because it says Sony on it. Wanna buy a camera? Buy a Sony memory card. Busted power cable? You'll need to get a Sony one. Need a replacement screw? That's a $120 Sony screw of course. You'll probably want the $15 Sony screwdriver to remove and replace that busted screw.

How many PSX systems had to be tilted on their sides to run? Misaligned lasers in the PS2?
Jacked up D pad and SQUARE buttons on the PSP.

The Sony VAIO line is shit. Worst computers known to mankind. And I've used Gateway machines before.

Don't pat yourself on the back for buying a PS3, hex. You can pat yourself on the back for not buying a 360, though. Besides, MS is fixing the RROD'd 360's. I haven't had any new issues with the new one they sent me in May.
tazarthayoot's Avatar
tazarthayoot at 08/07/2007 11:15
Can you beat a dead horse with a dead horse? That would like destroy the universe wouldn't it?
BlindsideDork's Avatar
BlindsideDork at 08/07/2007 11:17
Wii is w00tn355 4 cerealz!
Hoygeit's Avatar
Hoygeit at 08/07/2007 11:17
If it's not out there, someone needs to Photoshop that up.
tazarthayoot's Avatar
tazarthayoot at 08/07/2007 11:18
I've had my 360 since August of last year and I've never had any problems with it. Ever.

Comparatively, my PS2 got a DRE after 6 months. The replacement PS2 that I had received also had a DRE within 6 months. The third PS2 I received had a DRE after 8 months.
bhive01's Avatar
bhive01 at 08/07/2007 11:20
I think you're right Taz. Some sort of cosmic distortion and we'd all be sucked into to oblivion. The game... That truly would be the end.
BluDesign's Avatar
BluDesign at 08/07/2007 11:23
I've had two 360's (one is in Japan right now), and they both got RROD'd. Big deal. Repaired and sent back, no problems. As long as MS keeps up the warranty, I really don't care if it RROD's every 5 days.
Ha-Puken's Avatar
Ha-Puken at 08/07/2007 11:24
@tazarthayoot
Damn! A little butt hurt over the situation I see. Why must everyone on this site bring up other consoles problems when there are obvious problems with console they like?
D-E-F-E-N-S-E
tazarthayoot's Avatar
tazarthayoot at 08/07/2007 11:30
There are some problems with the 360s, but in my case, I've never had any at all. The point I was trying to make was that they cannot act like the Sony brand is impervious to fail because most of what they produce does indeed fail. Pot calling the kettle black sort of situation.

If you had read what I wrote previously you would see:

Get the fuck over it, all systems have problems, they eventually get fixed, and that's the end of it. Don't fucking act like your big black box is infallible. Quit acting like Sony is impervious to the same problem, which as I stated before they are NOT, and get over yourselves.

I said ALL game systems suffer from problems at one time or another. They get fixed, you move on. You don't zero in on that one single solitary problem and act like your system of choice is infallible, because it never is.

I am not a fanboy by any means. I have a wii(although I hate it), I have a 360, and when I can afford it, I will buy a PS3. I'm defending against fantrolls, not systems.
BluDesign's Avatar
BluDesign at 08/07/2007 11:33
@Hapuken

Because trolls and fanboys think that the ONE console they could afford is infalliable, and that owning it is akin to being blessed by God.

People have shit fail. Suprise. Get over it people. Everything breaks.
Snaileb 's Avatar
Snaileb at 08/07/2007 11:34
We know that all hardware gets defective over time or with shoddy releases, but the fanboy's don't think that.

That's what's being defended.

Ha-Puken's Avatar
Ha-Puken at 08/07/2007 11:34
@tazarthayoot
Understood. Just tryin' to stay on topic and not let it get out of hand. I do see your points as far as nothing being perfect though...
tazarthayoot's Avatar
tazarthayoot at 08/07/2007 11:36
It's all good dude. Best part about dtoid, for the most part, after a debate we can all drink together and perform meatsp...I mean, play games.
BluDesign's Avatar
BluDesign at 08/07/2007 11:36
Oh, and Blast Processing pwns yer fuckin' Mode 7 and Super FX shit. That shit is whack. Sega has CD's bitches! CDS! Nintendo isn't putting games on CD's, because they're a bunch of fucking fuckheaded fucktards who fuck their mothers.

Sewer Shark is awesome, too bad you lamerz won't ever get to play it, because you chose the SNES.

Ha-Puken's Avatar
Ha-Puken at 08/07/2007 11:38
That's when I usually say something stupid like "Bring it on Mother Fucker!"
BluDesign's Avatar
BluDesign at 08/07/2007 11:38
@tazar

You left stains on my couch from last week. Next time, put a towel down. Snaileb was much cleaner about the whole affair, honestly.
hexfix93's Avatar
hexfix93 at 08/07/2007 11:49
LOL. ps2 drive thing was minor compared to this. seriously minor. not only that, sony took care of its customers in the end as well. the ps3 is flawless. that is the point now. it works.
tazarthayoot's Avatar
tazarthayoot at 08/07/2007 11:57
Right, it was so minor that they denied it was happening until there was a class action lawsuitbrought against them for it. Let's not forget about Sony stealing force feedback from Immersion, which also went to trial, and they lost.

Don't act like it's infallible, because it is, and it will be. I cannot wait for it to happen so I can meatspin it in your face you fucking troll.
Butler's Avatar
Butler at 08/07/2007 11:59
Does not having a game library count as a flaw?
bhive01's Avatar
bhive01 at 08/07/2007 12:00
It also cooks!

Danmartigan's Avatar
Danmartigan at 08/07/2007 12:09
That looks fucking delicious! I'm sold!
BluDesign's Avatar
BluDesign at 08/07/2007 12:12
If it's flawless, how come you have to write bash script to get it to stream media with a mac?

It's not flawless. Sony lives in a fucking vacuum of denial until "they" get a great idea and then the press and the rest of the sighted world point out that someone else already has that.

Also, I have to fucking install anything I download from the PSN? Why am I installing a demo? Why am I installing anything on a game machine? I didn't have to install Geometry Wars when I got that over XBL. I downloaded it and started going to town. Instead, if I wanna try out Heavenly Sword, I have to spend an additional 5-6 minutes of watching a progress bar before I get to play, AFTER I waited an hour for the download to complete. On the 360, when it's done, I can play it. Right then.

The PS3 doesn't have intelligent switching of 480p and 1080i/p on the settings of the console. If I plug the PS3 into a regular TV, I have to setup the composite cable settings, change it to 480p, blindly press an accept button I've never seen, and then change cables over. Because if I do it the other way, I get a jacked up rolling signal that's indecipherable, and I ain't pecking my way through that to get to a 480p friendly signal.

360 has a switch. Flip it, it's HD, flip it again, it's SD.

Nothing's flawless. Even diamonds have their flaws.
BluDesign's Avatar
BluDesign at 08/07/2007 12:14
Also, the PS3 is the 2nd fucking biggest home theater component I own, next to the stereo receiver, which is only 3 inches taller, and 1 lb heavier. It also puts off enough heat to dry your hair over.
bhive01's Avatar
bhive01 at 08/07/2007 12:17
I know because I've done it.
908peruvian's Avatar
908peruvian at 08/07/2007 12:27
does the elite have the same problem??
Ritalin Twitch's Avatar
Ritalin Twitch at 08/07/2007 12:28
The fact that a meatspin has been threatened makes this topic awesome.

I can see it now, the music from the star trek episode where Kirk fought the Gorn will be playing and in the end there will be naught but tears and mushroom prints.

Excellent way to start my morning.
frygar's Avatar
frygar at 08/07/2007 12:35
Jesus, you kids are more butthurt over these posts than that guy from Seattle who croaked while in flagrante delicto with a stallion.

The 360 is a broke-ass console because of flagrant design flaws.
Everyone knows it. MS, naturally, is denying it as best they can, but at least they're fixing them. I do giggle at the thought of Jeff Bell screaming this press report Taliban-style, however, because that's what it sounds like:

These are peaceful baby-milk factories! We make baby-milk! Not weapons! Only baby-milk! Nothing more to see here!
Baron Calico's Avatar
Baron Calico at 08/07/2007 12:40
I think mine might be the last of the never-been-repaired 360s left on Earth. I bought mine 6 months after release, and the worst it's done is have the occasional, once-every-other-month disc read error.
frygar's Avatar
frygar at 08/07/2007 12:41
Oh, and bringing up the PS2's design flaws is so 2000. STFUAJPG
lostalaska's Avatar
lostalaska at 08/07/2007 12:56
I had to send my 360 back it RRoD on me on the 15th of July. One nice thing about the 4-6 week wait is all the time I have to experience buyers remorse, followed by buyers anger and finally buyers acceptance in the fact that I'm screwed.

dvddesign: Weird I'd be pissed if I could only play my 360 for 5 days every few months, but I guess we all look at gaming differently.
BluDesign's Avatar
BluDesign at 08/07/2007 12:58
Bringing up PS2 flaws is akin to bringing up 360 flaws. It's a game console, it can break. It happens. It'll happen with a PS3. I'm sure there's something inside that big ugly beast just waiting to break.

It'll happen. Just you watch. They'll all probably fail the day that MGS4 comes out.
RICHARD BLOCKER's Avatar
RICHARD BLOCKER at 08/07/2007 13:06
Baron Calico,

I have one too. I just dropped it for the third time last week. Runnin' strong. A few blank screens and disk errora every one in a while, but all is good after a reset.
Rainbowblack's Avatar
Rainbowblack at 08/07/2007 13:24
I would just like Hex to know that he serves some delicious copy-pasta

also 360 rox hardc0re to teh max for reals
Caspian's Avatar
Caspian at 08/07/2007 13:39
If these findings surprise anyone, then you must not own a 360. I'm on my third machine at present, and although their customer service has been great, I've missed over 2 months in gaming time due to the red ring incidents.
Copyright 2008 Agent Chieftain's Avatar
Copyright 2008 Agent Chieftain at 08/07/2007 13:59
FLAME WARRIORS ALWAYS DIE IN BATTLE

Yeah, my 360 failed twice. And I'm looking into a PS3. Currently, the 360's looking a little worse, but who knows.

Someone try and flame me; it's near impossible for a fanboy troll to take on a epic troll.
hexfix93's Avatar
hexfix93 at 08/07/2007 14:21
Microsoft makes bad products. all ways has, all ways will. they are the borg of all companies. way worse than sony ever was. never innovative. they steal all ideas, and buy companies, and enter into markets they know nothing about.

blame nintendo for sony even being in the console market, blame nintendo for forcing ps3 and 360 out before they should of come out. the game cube fails, so nintendo announces the revolution way ahead of time, microsoft and sony rush their systems to market. and thus creates this whole situation.

i imagine the 360 would be better if they could of worked on the design longer.. but still. i hate microsoft, their os stuff, and their hardware, the zune and the xbox, and the 360. not a fan ever. i hate their controllers, i hate their advertising's on xbox live. and i hate their interfaces..

ps3 has plenty of titles now, and with in a month a lot of cool exclusives. lair, heavenly sword.
frygar's Avatar
frygar at 08/07/2007 14:22
DVDDesign:

You're absolutely right, hardware is fallible. Everything is prone to break. The PS2 was exceptionally flakey. But...

Sony got their shit together and made the PS3, which is about as indestructible as the SNES and original Xbox. I don't get why the 360 is so flimsy, especially after the built-Ford-tough prequel MS had unleashed.

It's a badly designed console with good games. What else can be said?
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